Hubbl Reviews 

It's appalling I cancelled my subscription in time they said they haven't gotten it. Instead they sent me a welcome email and charged me $40 for a Kayo subscription. I keep emailing them but reading the bad reviews and how they handle it gives me not much hope this will be resolved. Current Affairs can't investigate this scam quick enough.

Cancelled subscription and they still charged me ,same happened to my sister.They make it so hard to cancel

Worst item ever. It has taken them over one and half weeks to fix an issue with the continue watching carousel and it's still not fixed. Yes all the apps are in one place but since continue watching doesn't work you still need to remember which app you were watching. Defeats the whole purpose if you ask me. Also subscribed to 4 apps and did not receive any credit because they said that annual charges are not eligible for credits. The only thing it's good for is the bin.

Currently in a dispute with this unaustralian scum of a company. Have tried to cancel subscription 3 times and they continue to charge me. It has taken hours of my time already and now have to cancel my credit card. Their complaints team are liars and cowards. I can't wait to join the class action lawsuit and have been in contact with a current affair who sound very interested in doing a story on hubbl.

Waste of money. Apps constantly (At least one or two a day!!) won't open so I can't stream. It's pot luck as to which ones will work on a given day. Ridiculous!!

Possibly the worst company I have dealt with…they tried to charge me for a premium service I had never requested, didn’t want and using details from an old credit card. When I didn’t update my credit card details they canceled other, unrelated services, until I was forced to update and pay. They said it had been outlined in the documentation I received. It hadn’t.

They charged me for a subscription that could never be activated and when speaking to customer service they were absolutely useless, they never helped me or gave me any solutions.
When I asked to get a refund they told me that someone else needed to take a look at the query and that that would take days.
Worst service ever wouldn’t recommend

The hardware itself is not bad but they have absolutely appalling customer service. They had by account some how intertwined with my sons and you think it should be a quick data entry fix it his name his mobile, my name my mobile but no! I must have been on their useless chat for over 7 hours on different occasions as it keeps dropping out to try to sort this out. Now escalated it to complaints but still being sent on a wild goose chase. I would happily cancel my accounts if I could but I can’t even do that and there seems to be no one with a brain who is capable of fixing this. And no chance what’s of someone picking up the phone and sorting it out. I am going to love a complaint with fair trading as I have now paid for a device I cannot use due to their incompetence. I am off to buy an Amazon fire stick this afternoon!

Definitely a mistake using this company. They deliberately hide the cancellation process by using a misleading banner. It creates the impression that you're enrolling in another service, complete with a listed price next to the confirmation button.

I had originally thought I had cancelled my subscription and only realised after being charged that it hadn't processed. No refund even 1 day after renewal. So poor.

They hide the ability to cancel their service by obfuscating the area with a confusing banner. The banner gives the appearance you are signing up for another service, listing the price next to the confirm button. I’m not well versed in legislation but I feel this constitutes grounds for a lawsuit.

This resulted in two additional charges because I believed I had cancelled two months ago.

A refund is desirable. A lawsuit is preferable.

Trying to watch AFL football on humble and it freezes every few minutes what a piece of crap..
Do not go near this product

Absolutely the most pitiful service ever!
Chromecast the same thing works better!

The worst. 3 months in a row I tried to cancel my binge subscription. Every time I tried the website showed this had been cancelled, yet the money kept being deducted. I got in touch via their chat bot after the third attempt who then said I needed to provide evidence that I had tried canceling, aka they wanted screenshots or email evidence confirming the cancellations. The bot confirmed my cancellation when I requested this. When I asked why I had not received an email confirmation with this 4th attempt I was simply told they will send a manual confirmation, which they did. This proved their auto cancellation system does not work. Now it remains to be seen if the bot/human followed through on cancelling my subscription. Terrible experience

0 stars. They charge you for higher leveled of subscription even if you try to downgrade it
They will not process your request and if you ask for complaints they tell you too bad. Refuse to give details for contact if you wish to complain. Stay away from them. Their product offering is shit anyway.

If I could give 0 stars I would. Atrocious customer service, ignore all complaints, admit there is a possibility of getting double billed through their service, do not offer or consider refunds, refer me to Netflix for resolution even though billed through their service. Don't do it, awful product.

Hubbl devices violate consumer rights in Australia. Nothing about this product is fit for purpose.

Save yourself a headache and steer very clear of anything you do with Hubbl.

Bought the Hubbl hub at jbhifi and plugged it all in. The easy part. Then the frustration. Only wanted the puck as a set top box for free to air, live and ondemand.
Set-up took hours.
Couldn't find my network when it did said password wrong Couldn't connect. After resetting numerous times turning tv, puck and modem off and on got to updating software message. NOT. Tried live chat on phone Hubbl help USELESS and slow. After 5 hours ready to take back to store. No instructions in box NONE. but I did create an account with no payment method. Originally thought software would ask on tv setup. Tried a couple more times and got it going.

I tried to upgrade my account to premium, the process failed. I contacted their support through live chat, explained the situation, shared the screenshot. Then via email, had the exact same conversation, replicated, all the same questions and more. Then another email thread opened and I had 2 consultants communicating with me simultaneously about my issue, via email, in the same thread.
Thought about consolidating my streaming services into hubbl but after this experience I will never use or recommend this service to anyone.

No option for ZERO stars. Customer service is a disgrace. Total illiteracy. Disgraceful. And if you do use the service .., don’t. The ads are insane. The same ad over and over in the same segment. Disgraceful. This streaming service needs to be discontinued. It’s a disgrace

Some sort of scam going on that needs investigating more seriously. Every body needs to log start logging reports to the ACCC there are way too many instances of this happening to people. Had a subscription to Binge, Randomly received an email saying I’ve signed up to Kayo sports and $40 taken my account. Contacted the customer support through the webchat to be told that I would have authorised it after explaining that I didn’t lol, they claimed that I would have put in a ‘verification code’ I received no such text or email funnily enough. I asked for proof of the message sent that would have contained the authorisation code and they cannot provide it Shock! Being refused a refund as it’s a change of mind apparently.. no you’ve taken my money without my permission you bunch of flops. It’s either a glitch in their system or a blatant scam and the customer support is non existent. Need to raise an investigation with the bank now. Fun times indeed.