Hubbl Reviews 

had a code for a digital membership of an AFL club, entered it and thought it had worked. Charged two weeks later, the customer support were woeful, first day 'spoke' to the bot for a while before it said customer service would reach out during business hours. Fine. But, they never did. Got onto a real person second time round, they were useless and didn't help nor care. Very poor quality platform and customer service.

I would give 0 stars if that was an option. Worst customer service ever.

Do not go near. The worst customer service experience. You can only use online chats, no phone number is available, therefore you will waste your life away with customer service people who really couldn't care less. They take many minutes to answer your chat and then fob you off or end the chat saying 'lost connection' or 'sorry, you did this or that'. This signup had been a dreadful experience and if you encounter any problems you won't find/get or have any help to fix anything. Run.

I feel blessed reading these reviews that I was unable to sign up. Had a random person's details and credit card when I tried to buy, and had no option to change it. Customer service was crazy bad, like they don't have reading comprehension. Most bizarre thing ever, Hamish and Andy should be ashamed.

Scammers take your money through subscription trap. App is buggy and does not always work.

I would not reccomend Hubbl

useless ,stay away thats all I have to say.These people got no contacts for a reason they are a cancer

Absolutely terrible device. Software is full of bugs, customer service is all online, they are extremely slow to reply and rude. Have tried to return the device because of all the errors but they state they don't offer refunds for change of mind, even though the item is faulty. Will be lodging a claim with department of fair trading. Save your money, don't buy this product!

I signed up for Hubbl, genuinely excited about the minor savings I could get by "stacking" my multiple subscriptions. But what was advertised as a simple, seamless process has turned out to be the most convoluted, frustrating, and downright infuriating experience I’ve ever had with a service.

Issue #1: Charged Without Confirmation:
The first red flag? Hubbl charged me instantly—with zero confirmation. I was still in the middle of stacking my subscriptions, tweaking my setup to get the right combination (I wanted 4K Kayo, not the standard version, and was adding different services to compare costs). Then, with one accidental click—bam, full charge, no warning, no "Are you sure?" prompt, nothing. Just straight-up money taken from my account.

Issue #2: Fighting for a Refund That Shouldn’t Have Been a Fight:
Since I hadn't meant to finalize that purchase, I immediately tried to remove it and get a refund. That should’ve been simple, right? Nope. Instead, I had to deal with completely useless customer service that dragged the process out for over a week—only to tell me they’d cancel the subscription but not refund me the money.

The moment I threatened to escalate to the Ombudsman and cited some legislation, guess what? Instant refund. Funny how that works. While I appreciate getting my money back, I should not have to resort to legal threats just to receive basic customer service.

Issue #3: Locked Out of Upgrades (Because... Why?):
Once that nightmare was over, I went back in to try and upgrade to 4K Kayo—the plan I had originally wanted. But for some inexplicable reason, the option to adjust or upgrade my service was completely greyed out on the website. No explanation, no way to fix it myself. Instead, I had to sit in a pointless virtual queue, re-explain my issue to yet another rep, and then wait another 48 hours for them to process a simple upgrade.

Again, I appreciate the help, but why on earth should I have to engage customer support for something I should be able to do myself in seconds? Absolute waste of my time.

Issue #4: Even Cancelling is a Nightmare:
And just when I thought I was done with this mess, when it came time to cancel my Kayo subscription. And guess what? The cancel button was greyed out, too. Once again, I couldn’t make basic changes to my own account without going through support to do it for me.

Final Thoughts:
The entire process has been a joke. I hate that we’re forced to use Hubbl for services like Kayo and Binge. Your website is misleading, broken, and clearly designed to make things as difficult as possible for users. Your customer service is atrocious, and the fact that I had to threaten legal action just to get basic support says everything.

If you’re thinking of using Hubbl—don’t. Save yourself the headache.

Disgraceful customer service from Georgia and Jordy. Basic reading and comprehension skills are non existent. They just lied and then when I asked questions they followed up with attitude.

utterly useless.
cutting out b4 show ended.
saying one thing but showing another show.
needed to turn it off and on all the time.
locking up.
piece of $140 AU junk .
they should refund my money because the unit did not do what they said.
As a matter of fact, i am going to contact ASIC and start a claim with them.

Remote stopped work after a couple of weeks. Put in a warranty claim got one email back. Was suggested we use the live chat but kept going around in circles as it is a robot reply not a person. Anyway sent an email with the information. No reply from hubbl after 2 months. Have sent another email to them we will wait to see if they respond

Should have read the reviews earlier. It was the second time I was charged after cancelling but the first time, I believed them that I failed to cancel but I knew I am still entitled for a refund anyway. Now, without touching my hubbl for months, there is another charge and they wouldn't let me refund again. I disputed with my bank and immediately closed my hubbl account.

Absolute rubbish - constant technical issues, loss of connection, crappy interface
A huge disappointment after using Telstra TV for years.
Don't recommend

The cancelling process is obscure. There is a direction to click the complete button when there is only a confirm button. There are a number of uncertainties when cancelling that are obviously deliberate. What a scam in the hope you don’t effectively cancel and you are signed up unknowingly for at least another month

BUYER BEWARE …..I do not recommend this company under any circumstances… their boxes are full of bugs and other issues and their customer service is appalling

DO NOT BUY HUBBLDo not buy HUBBL biggest waste of money ever. I use the apps for each steaming service instead . the hubbl device has to much crap on it and you can not set it up the way you want to . AND NO CUSTOMER SERVICE . they take ur money and hope you fail . I think of myself as very tech savvy but this is crap . I have tryd to contact there support a number of times ,Just other waste of time . wish i could get my money back . STICK TO THE APPS AND GOOGLE CHROME CAST
go to the TIO aus website. put in your complaint now to get refunded
update 10/01/2025 biggest ripp off ever false advertising and im suing...
update 14/12/2025 I have started the complaint with TIO and next step is suing them anyone interested in join my compliant please let me know..
go to tio AUS consumers/complaint. put in your complaint now to get refunded

We had to move from Netflix to binge to watch outlander..... In the process decided to go with hubbl. Worst decision ever. Binge for starters has an interface that is frustrating to navigate, also have to watch ads now....greedy Foxtel.....Netflix had no ads. The hubbl box crashes and freezes at least once a day. When using non Foxtel apps through hubbl, such as amazon Netflix and Disney...it takes a long time to load and they freeze every now and then. After all this we needed a replacement remote and they want to charge 35 dollar's. No thanks. Gone back to our smart tvs basic interface with all the apps we need. Much better.

What is the value of Hubbl? A terrible interface, and its still difficult to cancel subscriptions. More "bloatware", trying to insert them selves in the transaction, taking a clip along the way without making the consumer's life any easier.

This is just a $100 boomer trap. My mum bought one much to my dismay considering she has a smart tv and a chromecast. She brought on vacation with us in case the places we were going didn’t have smart TVs.
The interface is utter shit, the lists aren’t organised, it doesn’t have a continue watching list or any features that the individual apps have. I think this product is dishonest and frankly a predatory scam.

Absolutely the most comical experience I’ve ever had. Just wanted to add Kayo, wow AI for several chats, time I’ll never get back. And then Lucas, apparently a real person. Kayo is dead with these clowns running the show. Never again zero rating,