Hurley Burley Reviews 159

I ordered 2 personalised clutch bags for my twin nieces' 18th birthdays. On the day of their birthday Hurley Burley said they could not provide the bags and cancelled the order. So no presents on time for their birthday. Will never use this company again.

love love love everything I buy from Hurley Burley! Always my go-to for getting something a little more personal for someone, and any time I've had any questions or issues, the customer service team have been ace. Speedy delivery and great jewellery :)

Bought a lovely personalised bookmark for my Daughter. Came super quick and packaged lovely. Highly recommend the brand for gift giving.

I got a bracelet for my birthday. I couldn't be happier! Beautiful piece, amazing customer service. I will definitely buy few more !

Bought a pair of gold earrings only a month ago which have broken on removing from my ear! Contacted customer service to be told they wouldn't replace them as I have 'mishandled' them!!
Absolutely appalling, will definitely not be using them again!....stay clear unless you aren't going to wear the jewellery!

Exceptional service and a high quality necklace I recently brought.

Lovely bracelet with a lovely engraving, very positive experience!

Current rip off...initial pricing increase to rip people off on Mothers Day.. still more expensive than original price with an apparent 20% off...absolute obvious con! Not worth the money...

Ordered my daughter a necklace & bracelet for her birthday, both with engraving. The bracelet never arrived and I had to message to get it sent.
The items themselves are fine but the “engraving” if you can call it that is shocking and unrecognisable.
It’s that small there is no point in getting it engraved at all. Nothing like the promotional picture, so if that is what you are basing your order off, don’t bother. I have been emailing the company since the 11th Feb, every picture I send of the necklace they state they can’t see the engraving so need another picture. I have explained over and over again that is my point, the engraving is that ridiculously small that you can’t see it!!
If you want engraved items of jewellery, honestly go elsewhere and have it done properly. It’s not worth the hassle from this place. I will be doing a charge back on my bank after getting nowhere with customer service.

Ordered an item of jewellery, it arrived and the box it was boxed in was cheap and broken, the jewellery itself was poor quality and deformed. Would never order from here again.

I cannot give it a zero. I have never been so disgusted in all my life. I bought a bracelet with a locket on it as a memorial to my mother. I have had the bracelet for a month. In the bracelet was a small lock of my mother's hair so that I could keep her close to me. Losing my mother last year is devastating and grief is hard. The bracelet links have come loose due to faulty soldering. I contacted yourselves about this and was told it was my fault that the links had come loose, also that the warranty does not cover list items. The locket is lost due to por workmanship, it would not be gone if the links had been soldered properly. My grief is inconsolably and my heart aches so much. My link to my mother has gone, and according to your customer service it is my fault!

My partner recently bought me a ring for Christmas with custom engraving. It arrived with some scratches and it didn’t look like it was in mint condition. Disappointed as we were, we then reported the issue to their customer service team.

They told us that the marks could easily be removed with a polishing cloth and then sent the ring back to us. The second time around didn’t really change much to be honest but I was happy to accept the few marks.

Since we received it back in January, I haven’t worn it once. After checking the box today, the metal was all discoloured and looked rather cheap. I must reiterate that I wore the ring for a few minutes when it was first gifted to me at Christmas (2025) and haven’t worn it since.

I’ve submitted a complaint and requesting a full refund as this isn’t good enough really. My partner paid for a quality ring but this is far from acceptable.

Obsessed with my personalised necklace! It’s stunning and feels so unique. I will be definitely ordering more.❤️

Lovely jewellery and really great service. The piece was even nicer in real life and arrived quickly in cute packaging.
Super happy with it and would definitely recommend Hurley Burley!

I have recently discovered Hurley Burley through Facebook adds and I treated myself to the 9ct gold T-bar necklace and 9ct gold square tube earrings and I couldn’t be happier with my purchase. The quality is excellent and jewellery is absolutely beautiful. Both pieces feel well-made, solid, and elegant.

My order arrived super fast and it was very securely packed.

I highly recommend Hurley Burley for anyone looking for high-quality gold jewellery.

Amazing to get a personalised necklace in just 2 days! Lovely packging too. Highly recommend!

Fantastic experience from start to finish. Great quality products, clear communication, and fast delivery. Everything arrived exactly as described. Would definitely recommend and will be ordering again. Thanks ! Gloria

I bought a pair of stud earrings online. They are ludicrously small. The website photo gives no indication of size. I have emailed to ask how I may return them and get back my payment, but have had no reply or acknowledgment of my request.

I ordered a necklace and earring set with a special design card that was the main reason for purchasing as it made the jewellery look more special.
It arrived without the card. When I contacted them to say the presentation card was my main reason for buying this as a gift they said it was out of stock with no offer to resolve. It is still being advertised for sale with the design card with no transparency that this isn't what you get.

Received the wrong colour on a personalised item , emailed twice and no response - spoke on the phone to try and get the product sent asap , in time for the birthday but they will not send replacement £8 product without seeing a photo so now it will not arrive in time. Very disappointed.