Really pleased with my order - a gift for my sister's birthday - which arrived quickly and well packaged. The team were great at responding to a couple of questions I had around personalisation before... Toon meer
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love love love everything I buy from Hurley Burley! Always my go-to for getting something a little more personal for someone, and any time I've had any questions or issues, the customer service team h... Toon meer
I ordered 2 personalised clutch bags for my twin nieces' 18th birthdays. On the day of their birthday Hurley Burley said they could not provide the bags and cancelled the order. So no presents on time... Toon meer
Bought a pair of gold earrings only a month ago which have broken on removing from my ear! Contacted customer service to be told they wouldn't replace them as I have 'mishandled' them!! Absolutely ap... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hurley Burley is a luxury jewellery and accessories company specialising in high quality products, beautifully personalised to create treasured bespoke gifts.
Contactgegevens
Hurley Burley Ltd, 1st Floor, 5-9 Hatton Wall, London, EC1N 8HX, London, Verenigd Koninkrijk
- 02080500771
- info@hurleyburley.com
- hurleyburley.com
3,2
Gemiddeld
160 reviews
Heeft 53% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Antwoord van Hurley Burley
Hello Sally,
Please may I check that you have left a review for the correct company? We are a jewelry gifting company.
Please may I ask you to reconsider your review? If you need any assistance at all please contact info@hurleyburley.com
Best wishes,
Piper
Hurleyburley
High Quality Gift; 5 star customer service
This is my second purchase from HB & it won't be my last. Purchased the birthstone necklace & earrings to match. Arrived within 48hrs of ordering. Both items are beautiful of high quality & 9ct gold & the gift boxes are lovely too.
It is a pleasure shopping with this company & I have recommended HB to my friends. Thank you x
19 oktober 2024
Review zonder uitnodiging
Antwoord van Hurley Burley
Hello Jeanette,
Thank you so much for your lovely review!
I am so pleased to hear that your necklace and earrings were well received and that delivery was efficient for you.
Please do not hesitate to get in contact if you every need assistance with anything in the future as I would be more then happy to help.
Kindest regards,
Piper
Hurleyburley
Flimsy cheap earrings
Avoid buying their jewellery!
Brought some hooped earrings, which were tiny, I tried to wear them but that flimsy, tiny and impossible to fasten so I can’t wear them at all. so now left with some £60 earrings which are totally useless!
They do not serve a purpose. Cheap jewellery at its finest.
11 september 2024
Review zonder uitnodiging
Antwoord van Hurley Burley
Hello Michelle,
I apologise for the disappointment caused with this order, however as previously advised we do not accept returns on earrings for hygiene reasons. We have a strict policy in place which is stated across all platforms to ensure the customer is aware of this before purchase.
As the item does not appear faulty, we typically would not accept returns on these. However I have since reviewed your request and agreed to have these sent back so that we can have a look at the item for you. I hope we can assist further and you can reconsider your review after resolving this issue.
Best Wishes,
Jessica
Hurleyburley
My sister loved it
The perfect gift. Bought for my sister
The service was excellent, fast delivery and the product was exactly as described. So pleased (might even get a matching one for myself!)
6 september 2024
Review zonder uitnodiging
Antwoord van Hurley Burley
Hi Bethan,
We are pleased to hear you had a pleasant experience, thank you so much for your kind review and for choosing to shop with Hurley Burley.
Best Wishes,
Jessica
Hurleyburley
St Christopher
I purchased a St Christopher necklace for my son, 3 months later the clasp on the chain broke. I contact Hurley Burley who sent me a prepaid label and asked me to return the chain, they would either repair or replace. Within 2 days I received an email to say they would be sending me a new chain! What absolutely amazing customer service, with my original purchase and then the no quibble replacement.
20 april 2024
Review zonder uitnodiging
Antwoord van Hurley Burley
Hello,
Thank you for your kind review.
We are so happy we could have this issue resolved for you promptly & hope you love your Hurley Burley necklace.
Best Wishes,
Jessica
Hurleyburley
Beautiful necklace & Great customer service
Beautiful necklace, exactly what my daughter wanted. Customer service is outstanding, originally ordered a shorter chain than I actually needed and the exchange was seamless, e-mails responses fast & returns process super straightforward. Will definitely order again.
25 juli 2024
Review zonder uitnodiging
Antwoord van Hurley Burley
Hi Sarah,
Thank you for your lovely review. We are so happy to hear you had a pleasant experience shopping with us.
If you ever need assistance in future, please don't hesitate to contact us.
Kindest Regards,
Jessica
Hurleyburley
Wooden pen in wooden box
I ordered a wooden pen in wooden box, both personalised. They arrived quickly & well protected. We are delighted with them. They are exactly what we wanted as a gift for our nephew. Thank you.
25 juli 2024
Review zonder uitnodiging
Antwoord van Hurley Burley
Hi Rachel,
We are pleased to hear you are happy with your items, thank you so much for your kind review and for choosing to shop with Hurley Burley.
Best Wishes,
Jessica
Hurleyburley
Still no reply
Still no reply
I sent the chain of my necklace back for repair along with the pendant and i got the chain back but not the pendant
My parents bought me this for my wedding. Ive emailed almost everyday to get a resolution and nothing
18 juli 2024
Review zonder uitnodiging
Antwoord van Hurley Burley
Hi Emily,
Thank you for your review.
I am sorry to hear that you have not received a response regarding this order - may I check you are emailing the correct address, info@hurleyburley.com?
Please do send an email to us there and include your order number and we will assist you as best as we can.
Best Wishes,
Jessica
Hurleyburley
Terribly poor service the item my…
Terribly poor service the item my mother ordered was terrible the printing was correct but the placement of the clasp was upside down when asked to supply another they said they can't... Poo service and item.
9 juli 2024
Review zonder uitnodiging
Antwoord van Hurley Burley
Hello Joel,
I apologise for any initial disappointment caused by this order, however as previously advised there is no fault with the item.
I have gone through extra efforts to ensure that the issue be resolved by sending a video on how to open the bracelet and turn the positioning of the clasp around. So that there would be no need to return the item and wait to receive it back!
As it is a leather item it can naturally be a little stiff before wearing as it has been sitting in one way, it simply needs to be repositioned.
As the item is personalised and is not faulty, there was no need for a replacement.
I have not since received a response to my previous messages, and therefore I hope you have managed to have the clasp positioned inwards ok and that you are now happy with your item. I hope you can reconsider your review after resolving this issue.
Best Wishes,
Jessica
Hurleyburley
A bracelet was bought for my child and…
A bracelet was bought for my child and within 2 minutes of trying it on, she caught it on her table and it broke. Numerous emails were sent to Hurleyburley explaining she hadn’t had the bracelet for 5 mins and it was broken and I asked if they could repair or replace it. Customer service was so bad, it took ages for them to respond. When they did come back to me, they said the bracelets are a keepsake!!! Not sure how they can expect people to pay all this money and not wear the items!! Absolutely disgusted with the way they’ve handled this and their silly policies of not repairing or replacing items. I will never purchase from them again and I’d like to warn others that there is no guarantee with damaged items.
3 mei 2024
Review zonder uitnodiging
Antwoord van Hurley Burley
Hello Leanne,
I am sorry for any disappointment caused by your recent order.
Unfortunately our warranty would not cover accidental damage or lost/stolen items. We would offer repair/ replacements on faulty items only.
The below is stated on our website for customers to be aware of:
We offer a years guarantee on all our products. The guarantee lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear, wear parts such as silk, leather or waxed cotton.
I'm sorry for any disappointment this has caused you, please do bear in mind we have done the utmost to advertise this properly to prevent any misunderstanding regarding our warranty.
Kind regards,
Jessica
Hurleyburley
Excellent customer service
I ordered a chain from germany. Sadly the german delivery service lost my parcel and apparently they couldn't track it afterwards. Thanks to the very friendly and fast customer service I got sent a replacement within a very short amount of time. I am very pleased with the gift itself and, as mentioned, the very good customer service. Definitely recommend them, 10/10
Thanks for all of your help!
PS: Jessica deserves a pay raise ;)
30 mei 2024
Review zonder uitnodiging
Antwoord van Hurley Burley
Hi Jonathan,
Thank you for your kind review. We are so pleased this finally reached you and we hope you love it.
Best Wishes,
Jessica
Hurleyburley
Terrible quality.
Terrible quality.
I’ve bought a personalised bracelet and couldn’t barely see the inscription. I contacted them and they refused to returned. Don’t waste your time and money.
13 mei 2024
Review zonder uitnodiging
Antwoord van Hurley Burley
Hi Andreia,
I am sorry for the disappointment caused by your recent order.
If you wish, you can send this item back to us and we can see if anything can be done to engrave this personalisation slightly deeper for you. However, this would have been engraved up to our usual standard and because of the nature of the product, a deep engraving may cause potential damage to the item.
Please do reach out if you would like to accept my offer above.
Kind regards,
Jessica
Hurleyburley
Beautiful, but a bit disappointing
Firstly the positive comments, pretty silver bracelet with a heart lobster clasp, nice chain links and perfect size. I have always had 5 star customer service from HB. Secondly I was a little disappointed that the engraved Letter S was very faint you could hardly see it, also would have been better if the S had been engraved on both sides of the clasp and finally the other end of the bracelet chain didn't have a O ring so the bracelet looked incomplete. If these points were fixed it would have been perfect.
27 april 2024
Review zonder uitnodiging
Antwoord van Hurley Burley
Hi Stella,
Thank you for your kind review!
Please don't hesitate to get in touch and we would be happy to arrange for this engraving issue to be fixed for you!
Best Wishes,
Jessica
hurleyburley
Leather triple wrapped bracelet
Ordered a bracelet for a friends 50th birthday. It was quickly dispatched and arrived on time. My friend was over the moon with the gift so I couldn’t ask for anymore. I have ordered quite a few times from Hurleyburley and would order again as their products and customer service are excellent
5 april 2024
Review zonder uitnodiging
Antwoord van Hurley Burley
Hello,
Thanks so much for your kind review, I'm so happy to hear you were satisfied with your order and your friend loved her gift! If there's anything else we can do to help in future please don't hesitate to ask.
All the best,
Jessica
Hurleyburley
Excellent
I bought a silver swing necklace with initial & photo plus script on the back & it’s absolutely lovely! Really pleased & my mother in law will love it.
Service excellent & delivery.
8 maart 2024
Review zonder uitnodiging
Antwoord van Hurley Burley
Hello,
Thanks so much for your kind review, if there's anything else we can do to help in future please don't hesitate to ask!
All the best,
Jack
Hurleyburley
So disappointed with this company and…
So disappointed with this company and their customer service.
I bought what I assumed was a pair of earrings only to actually receive 1 earring.
I emailed that I had only received 1 and was informed that the order was only for 1 earring and not a pair.
Apparently if I want a pair (for two ears) then I need to order another earring and pay for postage again.
This was a gift that I can not return so I had to go to a jewellery shop and buy another pair and yes they sold me a pair, not just one!
I will not be using this company again and wish I had read the reviews first!
23 februari 2024
Review zonder uitnodiging
Antwoord van Hurley Burley
Hello,
I am sorry for any disappointment caused by your recent order. The particular earring you ordered is sold as one stud individually for people who want to accessorize differently, there's an option to add a second initial if you want to make it a complete set, but we do clearly advertise that this particular earring is only sold as one, including in the description on the storepage.
"Please note: price is for one earring, choose up to three initial studs for an additional cost."
We've taken care not to describe it as a plural item (i.e. earrings) to communicate as clearly as we can that the earring is an individual item. I'm sorry for any disappointment this has caused you, please do bear in mind though we have done the utmost to advertise the earring clearly and properly to prevent any misunderstanding.
Kind regards,
Jack
Hurleyburley
AVOID DISAPPOINTMENT, DO NOT BUY PRODUCTS FROM THIS SHOP
The quality of the plating and base metal is extremely poor. The ring and necklaces I bought turned black in a matter of days. When contacting the company about it they didn't offer any solution, just excuses saying it was probably some liquid I used. Terrible service and quality. AVOID DISAPPOINTMENT, DO NOT BUY PRODUCTS FROM THIS SHOP
29 januari 2024
Review zonder uitnodiging
Antwoord van Hurley Burley
Hello,
I am very sorry that you were not happy with your recent order from us.
I just want to clarify as I have to the other review you have left us, I did not by any means try to blame you at all, I just wanted to explain that given sterling silver is a sensitive metal it may have been the case that something as innocent as a moisturizer, perfume, aftershave, etc. might have irritated the metal and cause the discoloration. This was not intended to place blame, just to help provide one possible explanation as to why this might have occurred.
We did offer to receive back your ring in order to remove the tarnished effect for you, and given that the necklaces you ordered were already sent elsewhere we refunded them on this occasion for the frustration this caused you, so we did offer a solution in that respect.
Upon further discussion at our offices it sounds as though your ring has oxidised, a very natural process that occurs when sterling silver is exposed to more humid conditions or household chemicals that are almost constantly present. We can happily look at fixing this for you as I have already offered if you wish to message us against your order number to arrange a return.
Kind regards,
Jack
Hurleyburley
Can't fault this small business at all
Can't fault this small business at all. Seamless experience from the quality of the jewellery to the customer service - can't recommend enough. I purchased a sterling silver necklace for my partner at Christmas and its exactly as described. Thank you so much!
6 december 2023
Review zonder uitnodiging
Antwoord van Hurley Burley
Hello,
Thanks so much for your kind review, we really appreciate your feedback! If there's ever anything we can do in future to help further please don't hesitate to let us know.
All the best,
Jack
Hurleyburley
No return window exception despite Christmas
Bought a bracelet from the men’s section of the site thinking it would be more than big enough for my slim 14 year old son. It won’t even close it’s so tight - so clearly not a man’s size. I tried customer service and was told as it was bought more than 28 days ago it’s not eligible for return or refund. Every company I know extends their returns window around Christmas as they know people spread the cost over a couple of months. Not this one apparently. Wouldn’t recommend, regret the almost £67 I spent with them and definitely won’t be returning.
28 december 2023
Review zonder uitnodiging
Antwoord van Hurley Burley
Hello,
Thank you for taking the time to leave us a review, I'm sorry that you were not satisfied with our window for returns. We appreciate that other businesses have extended return windows to do with the holiday season, however as a small independent business we elected to keep our 28 day period the same as it provides customers with 4 weeks to raise any issues or returns in a way that helps us to continue operating efficiently and at a high standard.
All the best,
Jack
Hurleyburley
Is it real silver??? Received mens chain with angel wings…
Received mens chain with angel wings and tag. Web site I am extremely annoyed to find that this item is not as described on web site. Web site says -
‘ Polished sterling silver angel wing and personalised silver dog tag on an oxidised sterling silver ball chain’
‘ All made from 925 hallmarked sterling silver’
They are not hallmarked. Chain says ‘25’ - not a recognised hallmark.
The wing and tag are not hallmarked.
The joining rings are not marked- and are not soldered but crimped
The whole item is not as described. Is any of it even silver???
21 december 2023
Review zonder uitnodiging
Antwoord van Hurley Burley
Hello,
Thank you for taking the time to leave us a review, I can see from our records we have reached out to you regarding this already, if you do have any further questions though please don't hesitate to ask!
All the best,
Jack
Hurleyburley
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