Hurley Burley Reviews 160

I ordered the personalised keyring where you could upload a drawing and have it put into a silver keyring (my 6 year old drew a picture of our family). It’s really well made, the drawing was transferred perfectly and it arrived really quickly. Very impressed - will be ordering from Hurleyburley again

I wanted to purchase earrings for my two granddaughters, on the website I found small silver heart shaped earrings with crystals. There were two options, one pair were £12 and the other pair that looked exactly the same £15, I emailed the company to ask what the difference was, unfortunately I decided to go ahead and order before receiving a reply as I made the assumption that the more expensive earrings must be heavier or thicker. Today I got a response to my email saying both earrings are exactly the same so I was advised to order the £12 ones !! I emailed back and stated that I had already gone ahead and ordered two pairs of the more expensive ones and I requested that I be refunded the difference I had paid, I was told this was not possible as the order has shipped, I can’t see what this has to do with not being able to refund me the difference. The listing on the website and selling of these earrings by charging two different prices for the exact same product is totally misleading, and not right. I know it isn’t a lot, I’ve paid £6 over the top but it’s the principle and I would like the difference paid back to me. I would also therefore warn you to be really careful of making purchases on this website, it’s totally out of order selling the exact same product for two different prices

I ordered two leather passport holders, needed to ask a couple of questions by 'live chat'it was immediate and very helpful. The passports arrived the very next day and I was delighted. They were personalised to my specification, good leather and colour and in their own little box. So a huge thank you.

I’d placed an order but was charged for international delivery instead of UK delivery, which I only noticed after the order had gone through. I emailed them straight away and it was all sorted out with no fuss within 24 hours. Great customer service!

I have now ordered from Hurley Burley three times and have never been disappointed. The jewellery is a brilliant price and is lovely. They can engrave and get it to you by the next day. I don’t know how they do it! I very much recommend them- you won’t be disappointed!

I purchased a set of pink starfish mini earrings as a gift. Easy website to order off, posted same day and arrived within 2 days. The earrings are simply stunning and adorable. The cute little gift tag and bag were a sweet touch (included for free). The free postage was also a bonus. Would absolutely recommend this lovely company and will definitely order from again.

The jewellery is lovely. Nicely packaged. Very prompt delivery. Had a query and the response from the team was immediate. Very impressed. Happy to recommend and buy from again.

I bought a Gold T Bar Chain Necklace in gold vermeil on 27/10/2020. I have always taken great care of it and stored it in its original box. 2 years later, black stains have appeared all over the necklace. I tried to clean it with a soft cloth but was unable to remove them. I contacted their customer service and they told me tarnishing occurs to all items overtime and since the necklace is out of warranty there was nothing they could do. I have jewelry in vermeil from another brand, some pieces I have owned for more than 3 years and they have never tarnished! I would not recommend Hurley Burley. To Hurley Burley who flagged my review because I mentioned one of their competitors, you should maybe offer a better customer service if you don’t want people complaining and mentioning your competitors.

This was my first time ordering from Hurleyburley and it definitely won't be my last. I ordered a 9ct gold necklace, which was absolutely stunning. The price was cheaper than a gold plated necklace at a high end jewellery company which shocked me. Customer service were very helpful and the delivery was quick and efficient. Thank you!

This company takes no responsibility when a customer has a genuine complaint about quality of earrings I purchased i would urge anyone not to buy from them
I would give no star rating but not a option

I have ordered many times from this company and never been disappointed.
On this occasion I ordered several large silver stars and Hurley Burley went above and beyond to personalise them for me in a specific way (which wasn’t actually offered ) and I am extremely grateful for that. I will always recommend this company to people.

Excellent customer service. They couldn't have been more helpful in advising when choosing a suitable gift and in getting it to me in record time. Thank you Jack.

Compré una pulsera excelente en Hurleyburley. Aunque tuve algún problema con ella. Pero ellos lo han solucionado de una manera muy profesional.
Además he contactado con ellos bastantes veces, y siempre han estado muy atentos y gracias a ello la conversación ha sido muy fluida.
Estoy muy contento con ellos y muy probablemente volveré a comprar en esta tienda.

Ordered here a number of times now, mainly presents. Customer service is great as there was a mistake once and it was resolved quickly. Will order again.

The bracelet appears cheap and flimsy. I didn’t realise it was elasticated Pearl string and not a clip/ fastener. I am not sure that I will give it to the bride now.
Poor quality indeed.
The “gift card” is a message handwritten on an advertising card.

Absolutely fantastic company, and the most helpful staff...as well as, of course their beautiful unique long lasting pieces!

The reason I rave so much, is not only because of my previous purchases over the years. They have recently gone above and beyond expectations, they really didn't need to, but they did! I won't bore you with what happened, however I just can't thank them enough for helping and responding so fast.

I would 100% recommend using Hurley Burley for any special occasions, you will not be disappointed 😊.

I’ve ordered many items from this company most notably 3 rosaries. Last year I informed them that the charm had come away so they advised I should send it back to be repaired, I work away from the uk so assumed they would send me the repaired item to my address. I got an email nearly a year after I sent it to say I had only sent the charm?! Firstly I never sent it without the chain & why would I be contacted nearly a year later about it. When i spoke to the Customer service ‘supervisor’ Jack he claims they all inspected the package when they received it last year, yet he said in the same breath he wasn’t working for the company at the time I was advised to send it back - also he went onto say that the agent should not have told me to send it back as it was out of warranty?! In his words the only thing his agent did wrong was to tell me to send it back which they shouldn’t have - the same agent who said the charm didn’t belong to a Hurley burley chain but yet if they are as knowledgable as they claim would look on their system and see that it was the exact charm from the order I had received from them. They also claim they contacted me last September but I have no email from them yet I have all correspondence gong back years regarding the numerous orders I’ve made with them. I then said at the bare minimum for the inconvenience is that they send me a chain and I get it repaired myself as we all know that the chains cost price is about £2. He said no - surprise. Also the agent in Ireland who claims to have opened my package despite me sending it to a London address is another lie from them. Basically avoid this scam company and their cheap jewellery that breaks easily. Awful thieving liars. Clearly someone stole my chain and they are trying to cover it up. Avoid at all costs.

Lovely high quality jewellery which is always as described. It also comes beautifully packaged which is a bonus and most of the items I’ve brought as gifts. I’ve bought several items from them and never been disappointed!

Ordered a pair of earrings which arrived broken. Have been told that I can only have them fixed and have not been offered a replacement pair. I will be returning them and requesting a refund as don't believe that these will be replaced. Very poor customer service. Such a shame as they were a nice pair of earrings

I ordered a personalised bracelet in large. I have another one the same. However the second one came up smaller and as I wanted to wear them together it meant they didnt sit comfortably on my wrist.
I contacted Hurley Burley who emailed a pre paid label. I sent the bracelet to them and it was rectified and returned to me within 3 or 4 days. Excellent, efficient and friendly service as always. Cant praise the team enough. Well done guys!