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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Really pleased with my order - a gift for my sister's birthday - which arrived quickly and well packaged. The team were great at responding to a couple of questions I had around personalisation before... Toon meer

Beoordeeld met 5 van de 5 sterren

love love love everything I buy from Hurley Burley! Always my go-to for getting something a little more personal for someone, and any time I've had any questions or issues, the customer service team h... Toon meer

Beoordeeld met 1 van de 5 sterren

I ordered 2 personalised clutch bags for my twin nieces' 18th birthdays. On the day of their birthday Hurley Burley said they could not provide the bags and cancelled the order. So no presents on time... Toon meer

Beoordeeld met 1 van de 5 sterren

Bought a pair of gold earrings only a month ago which have broken on removing from my ear! Contacted customer service to be told they wouldn't replace them as I have 'mishandled' them!! Absolutely ap... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Sieradenwinkel

Geschreven door het bedrijf

Hurley Burley is a luxury jewellery and accessories company specialising in high quality products, beautifully personalised to create treasured bespoke gifts.


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

160 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 53% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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Beoordeeld met 5 van de 5 sterren

Great Value, Great Experience

I've bought multiple gifts for relatives from Hurleyburley, they offer collection or delivery and have always been really prompt and helpful with both, and answer any questions in a quick and courteous manner! The jewellers do great work and the customer service team do a fantastic job as well.

19 juli 2023
Review zonder uitnodiging
Logo Hurley Burley

Antwoord van Hurley Burley

Hello,

Thank you very much for your kind review, we're happy to hear you've received such good service in the past, and we hope you keep us in mind in future for all your gifting needs!

All the best,
Jack

Hurleyburley

Beoordeeld met 5 van de 5 sterren

70th Birthday present

I ordered a bracelet for my friends 70th
Birthday. I am sometimes dubious about ordering things on line, especially as it was engraved. It arrived after only a few days….. it was absolutely beautiful 😍 exactly like the picture, and the engraving was spot on, I know she will love it!

After I ordered the bracelet, I had a query regarding the payment. I emailed them and had an immediate reply, and problem fixed!…. Thank you Jack

I will certainly be using this company again. Highly recommend for professional, efficient, and friendly service! ☺️

27 juli 2023
Review zonder uitnodiging
Logo Hurley Burley

Antwoord van Hurley Burley

Hello,

Thanks very much for your kind review, I'm glad you were satisfied with your order and am happy to hear we were able to help with your queries!

All the best,
Jack

Hurleyburley

Beoordeeld met 5 van de 5 sterren

Great Service

I bought a leather notebook and had it embossed for my brother's birthday. This was all a bit last minute on my part but fortunately Hurleyburley delivered on their promised turn around time. My brother was delighted with the present.

19 juli 2023
Review zonder uitnodiging
Logo Hurley Burley

Antwoord van Hurley Burley

Hello,

Thank you very much for your kind review, we're happy to hear you were satisfied with your order, and we hope you keep us in mind in future for all your gifting needs!

All the best,
Jack

Hurleyburley

Beoordeeld met 5 van de 5 sterren

Beautiful, well priced and super speedy

Beautiful and reasonably priced necklace. I had a couple of questions and customer services came back to me in 30 mins and were super helpful. I bought it for myself, but it came beautifully packaged and arrived the next day. Fantastic service all round, will definitely use again.

26 juli 2023
Review zonder uitnodiging
Logo Hurley Burley

Antwoord van Hurley Burley

Hello,

Thanks so much for your kind review, I'm happy to hear we were able to help with your order and hope you get a lot of enjoyment out of it!

All the best,
Jack

Hurleyburley

Beoordeeld met 5 van de 5 sterren

Excellent customer service and lovely products

I’ve bought from Hurley Burley several times. The quality is always good and it’s well priced, but as well as this, they’re always very helpful and quick. I’ve ordered late on occasion and gone to collect - couldn’t have been more helpful. Great for personalised gifts as well.

14 juli 2023
Review zonder uitnodiging
Logo Hurley Burley

Antwoord van Hurley Burley

Hello,

Thank you very much for your kind review, we're happy to hear you've received such good service in the past, and we hope you keep us in mind in future for all your gifting needs!

All the best,
Jack

Hurleyburley

Beoordeeld met 5 van de 5 sterren

Personalised gifts…

I have been ordering personalised gifts from Hurleyburley for a few years now so have had many items. I am absolutely delighted every time and the same again this time for gorgeous personalised St Christopher I have just received for my son. Thank you Hurleyburley 😊

19 juli 2023
Review zonder uitnodiging
Logo Hurley Burley

Antwoord van Hurley Burley

Hello,

Thanks so much for your kind review, I'm very happy to hear you were satisfied with the service you've received and your experience shopping with us!

All the best,
Jack

Hurleyburley

Beoordeeld met 5 van de 5 sterren

Nice product, reasonable price, Swift delivery

This is my second purchase and both times I’ve been really pleased. Pretty anklet at a reasonable price, nicely packaged and arrived swiftly

7 juli 2023
Review zonder uitnodiging
Logo Hurley Burley

Antwoord van Hurley Burley

Hello,

Thanks so much for your kind review, I'm very happy to hear you were satisfied with the service you've received and your experience shopping with us!

All the best,
Jack

Hurleyburley

Beoordeeld met 5 van de 5 sterren

My Love For Hurley Burley

I have used Hurley Burley for various gifts (including a few to myself!) over the past year. I love their products, speed of service and the prices are great value for money. A top end product well presented at a fair price.

18 juli 2023
Review zonder uitnodiging
Logo Hurley Burley

Antwoord van Hurley Burley

Hello,

Thanks so much for your kind review, I'm very happy to hear you were satisfied with the service you've received and your experience shopping with us!

All the best,
Jack

Hurleyburley

Beoordeeld met 5 van de 5 sterren

5 star review ordered a few items and…

5 star review ordered a few items and always a first class service will be ordering more in the future lovely items ideal gifts

4 maart 2023
Review zonder uitnodiging
Logo Hurley Burley

Antwoord van Hurley Burley

Hello,

Thanks so much for your kind review, I'm very happy to hear you were satisfied with the service you've received and your experience shopping with us!

All the best,
Jack

Hurleyburley

Beoordeeld met 5 van de 5 sterren

Lovely jewellery

Lovely jewellery, great gift ideas and always quick delivery.

7 juni 2023
Review zonder uitnodiging
Logo Hurley Burley

Antwoord van Hurley Burley

Hello,

Thanks so much for your kind review, I'm very happy to hear you were satisfied with the service you've received and your experience shopping with us!

All the best,
Jack

Hurleyburley

Beoordeeld met 5 van de 5 sterren

Excellent customer service and great…

Excellent customer service and great all round experience.

17 juni 2023
Review zonder uitnodiging
Logo Hurley Burley

Antwoord van Hurley Burley

Hello,

Thanks so much for your kind review, I'm very happy to hear you were satisfied with the service you've received and your experience shopping with us!

All the best,
Jack

Hurleyburley

Beoordeeld met 5 van de 5 sterren

Great jewellery find

First found the company on Not on the high street but decided to check out their own website. My daughter wanted a gold necklace and had a paper chain bracelet from another brand, they had a necklace that matched perfectly. Also ordered us both some cute huggie earrings, we wear them everyday and they have not tarnished like other more expensive brands. Top quality, would recommend.

17 december 2022
Review zonder uitnodiging
Logo Hurley Burley

Antwoord van Hurley Burley

Hello,

Thanks so much for your kind review, I'm very happy to hear you were satisfied with the service you've received and your experience shopping with us!

All the best,
Jack

Hurleyburley

Beoordeeld met 5 van de 5 sterren

Top-class, once again.

The service, speed of delivery and quality are second to none! I have been shopping from them for years and they are my 'go-to' online store when it comes to finding a special gift.

17 juli 2023
Review zonder uitnodiging
Logo Hurley Burley

Antwoord van Hurley Burley

Hello,

Thanks so much for your kind review, I'm very happy to hear you were satisfied with the service you've received and your experience shopping with us!

All the best,
Jack

Hurleyburley

Beoordeeld met 5 van de 5 sterren

Lovely, affordable fun pressies 🤩

Lovely local company.. lots of affordable, fun items which make fab pressies. Many a time.. I have ordered and collected the items within a short period of time.. thank you Hurley Burley!

17 juli 2023
Review zonder uitnodiging
Logo Hurley Burley

Antwoord van Hurley Burley

Hello,

Thanks so much for your kind review, I'm very happy to hear you were satisfied with the service you've received and your experience shopping with us!

All the best,
Jack

Hurleyburley

Beoordeeld met 5 van de 5 sterren

Lovely jewellery, great customer service

I have placed many orders with HurleyBurley and have always been very happy. The jewellery is lovely, quick and free postage and always excellent customer service - I ordered a pair of earrings, one was faulty but a replacement pair was sent straight away. On another occasion I forgot to order gift boxes with my order so they posted them to me separately. Surprised by the negative reviews, as I only have good things to say!

10 juli 2023
Review zonder uitnodiging
Logo Hurley Burley

Antwoord van Hurley Burley

Hello,

Thanks so much for your kind review, I'm very happy to hear you were satisfied with the service you've received and your experience shopping with us!

All the best,
Jack

Hurleyburley

Beoordeeld met 5 van de 5 sterren

I have used Hurley Burley many times to…

I have used Hurley Burley many times to buy special presents for family and friends. Their jewellery is beautiful and I love the packaging too!

17 juli 2023
Review zonder uitnodiging
Logo Hurley Burley

Antwoord van Hurley Burley

Hello,

Thanks so much for your kind review, I'm very happy to hear you were satisfied with the service you've received and your experience shopping with us!

All the best,
Jack

Hurleyburley

Beoordeeld met 5 van de 5 sterren

Brilliant friendly and fast…

Brilliant friendly and fast communication and super speedy delivery. I highly recommend this professional company.

7 juli 2023
Review zonder uitnodiging
Logo Hurley Burley

Antwoord van Hurley Burley

Hello,

Thanks so much for your kind review, we really appreciate the feedback! I hope you're very happy with your order, and if you have any questions in future please don't hesitate to contact us.

All the best,
Jack

Hurleyburley

Beoordeeld met 5 van de 5 sterren

Thank you Jack!

I purchased a bracelet from Hurley burley and loved it so much that I bought a few more, to wear as a stack. Yesterday, I was devastated when it broke and messaged customer service with little hope that the issue would be resolved (due to the fact I bought the bracelet in December). Jack in the customer service department contacted me the next day, I was delighted that he was able to resolve my issue in a swift and professional manner. If the bracelet cannot be fixed then it will be replaced - during this difficult financial time it means a lot to not have to worry about replacing it (as I love it so much that I may have had to!). Thank you for a high level of customer service and a beautiful product - will definitely be buying more.

20 juni 2023
Review zonder uitnodiging
Logo Hurley Burley

Antwoord van Hurley Burley

Hello,

Thanks so much for your kind review, we really appreciate the feedback! I hope you're very happy with your order, and if you have any questions in future please don't hesitate to contact us.

All the best,
Jack

Hurleyburley

Beoordeeld met 1 van de 5 sterren

My husband has ordered a necklace from…

My husband has ordered a necklace from you for his mum and asked for a C to be on the front in the Tiffany font. What you have sent is not the Tiffany font as seen in the photos and because it is rather curly it looks like an e! I am not really very happy with it considering it was much more expensive than others you see!

You are not answering your phones or emails! I have tried messaging you on Facebook and patiently await a response.

Thanks, Amy

13 juni 2023
Review zonder uitnodiging
Logo Hurley Burley

Antwoord van Hurley Burley

Hello,

Thank you for your feedback, I'm sorry for the issues with your order. We've checked our incoming calls and emails and haven't managed to find any correspondence, if you'd prefer you can email us against your order number at info@hurleyburley.com and we can help further.

Kind regards,
Jack

Hurleyburley

Beoordeeld met 5 van de 5 sterren

Outstanding service and quality product.

Outstanding service, less than 24 hours from order to delivery. I sent a message explaining this was for my sons 18th next week and asked if it was going to be late to let me know. Needn't have bothered, they replied to say it should be fine. After ordering I did look at this site and looked at the negatives, as we are in business ourselves I recognised the usual people who didn't do things in time and blame Hurley Burley man for the Royal Mail or didn't bother to read the listing fully. I cannot recommend them highly enough, lovely pair of personalised cufflinks, just hope the ungrateful git likes them.....

15 juni 2023
Review zonder uitnodiging
Logo Hurley Burley

Antwoord van Hurley Burley

Hello,

Thanks so much for your kind review, we're happy to hear you received your order so quickly! We always strive to provide the best service we can and are always open to feedback about any and all potential issues to help improve our services. I hope your son enjoys the cufflinks, and I hope you keep us in mind in future for any of your gifting needs.

All the best,
Jack

Hurleyburley

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