HURR Reviews 

I have rented a few dresses via Hurr and have always had a great experience. It’s a fantastic and affordable way to rent a special dress for an occasion and much more sustainable than always buying new. All the owners that I have dealt with have been very pleasant to deal with.

I've been a Hurr customer for years and recommended it to friends. A platform built on community and style should value repeat customers. Clearly it does not.
The dress I rented arrived on Friday 22nd May during working hours. I tried it on after work, it didn't fit. By that point my local Post Offices were already closed. Hurr mandates Royal Mail Special Delivery as the only return method, which requires an over-the-counter Post Office transaction. All three of my local branches were closed Saturday 23rd through the bank holiday weekend until Tuesday. There was no physically possible way to comply with their return window.
What followed was weeks of back and forth with a customer service team that repeatedly suggested alternatives, including parcel lockers, that Royal Mail's own guidance explicitly states cannot be used for Special Delivery items. Every suggestion contradicted either Hurr's own policy or Royal Mail's published rules.
Rather than take responsibility, Hurr hid behind the peer-to-peer structure and directed me to the lender. When I contacted her directly, she confirmed she'd never received the form from Hurr to approve the refund. A failure entirely on their side.
This is my second poor experience. A previous booking was cancelled the day before delivery after being made months in advance.
The Fit Guarantee is misleading. Proceed with caution.

I have had a few great experiences now with renting from Hurr - so much choice, and so easy. I would highly recommend!

Jess who is a lender through HURR collective was Great

Renting from Hurr is so easy! There are so many designers and beautiful dresses to choose from, I have always been able to find something special, even last minute.

Hurr was amazing! They really got me out of a tricky spot before a friend's wedding and will defo use again!

I've used Hurr Collective several times now, and have had a great experience each time. I've rented some beautiful dresses and accessories for events, saving myself wardrobe space and £££. Couldn't recommend Hurr enough!

Samantha O'Neill

the item was delivered on time as expected, item was as expected. I wore this dress for my bachelorette and it was perfect

Had such a great experience with Hurr. From all the beautiful choices, to the booking and delivery process, everything was dealt with simply and effectively! Will definitely use again!

Rented the most gorge skirt for a week away! Would definitely rent again x

The peer to peer model needs looking at. I reserved a dress months in advance, only for it to be cancelled the day before it was due to arrive with a pretty unconvincing “just discovered it’s damaged” one line from the seller. Nothing from HURR other than £5 to my next rental with them, as if I’d ever risk this again. For peer to peer rentals, there needs to be some advance checking or other system that reduces somebody cancelling on you the day before and causing immense stress. In the end rented through competitor by rotation and had a much better experience.

I was sent the wrong colour dress - I ordered a silver, metallic dress and the dress that arrived was navy. I had time before my event so I contacted support, however, it has been 48 hours and I have not received a response. My event is tomorrow so I will now have to wear the wrong coloured dress which does not fit the theme. This was a Hurr managed dress so it's disappointing.

I’ve used Hurr a couple of times and it’s great. I have noticed it’s got more expensive the last time I’ve used it with lots of additional costs added which do make it more expensive but still more cost efficient then buying every time.

This was my first time using HURR and I was renting a dress to wear to a wedding. Despite the dress I had rented being damaged by the person who wore it last, an alternative was arranged and sent in time for me to have something to wear. I had so many compliments on a beautiful dress that I would not have been able to buy and wear. I will definitely use HURR again!

I always rent outfits from HURR, the process is always smooth and they have an amazing range of brands.

Easy to use. Beautiful dress. Efficient service

Hurr has changed my life! Instead of constantly buying dresses for weddings and events I can rent one for less! If you know your sizes in certain brands it is really easy to rent knowing it will fit!

I purchased HURR Protect specifically because I wanted peace of mind when lending higher-value designer pieces. Unfortunately, when I actually needed to use it, the experience was extremely disappointing.

A renter returned a designer Zimmermann dress with extensive staining. I reported the issue immediately, provided before-and-after evidence, proof of purchase, cleaning receipts, timestamped metadata, and followed every instruction given to me.

What surprised me was how much of the process I was expected to manage myself. I had to contact the renter directly, organise specialist cleaning, gather evidence, repeatedly resend documentation, and spend considerable time chasing the claim. At one point I had to visit three separate dry cleaners before finding one with the correct treatment process for the fabric.

Perhaps the most frustrating aspect was repeatedly being asked for information that had already been supplied. Over the course of the claim, I provided proof of purchase, timestamped before-and-after evidence, metadata screenshots, receipts, and cleaning outcome photographs, yet continued receiving requests for the same documentation. Rather than feeling supported by HURR Protect, I often felt as though I was having to prove the same facts over and over again.

The dress was ultimately restored to a rentable condition thanks to an excellent specialist cleaner, but that was due to my own time, effort, and persistence rather than any meaningful support from HURR Protect.

The most frustrating aspect was being told that the renter had not purchased Damage Protection and that recovery of cleaning costs would therefore depend on pursuing the renter. As a lender, I had specifically purchased HURR Protect for this rental. Why should the effectiveness of the protection I paid for depend on whether somebody else purchased a separate product?

If HURR Protect is intended primarily as a reimbursement mechanism after lenders have done all the administrative work themselves, then that should be made much clearer. The name “Protect” created an expectation that HURR would play a more active role in managing situations like this.

This claim has made me seriously reconsider whether lending items through the platform is worth the risk.

Loved my rental and the community of Hurr. Saved the day

Amazing service! Dress came well packaged and a few days before I had booked it to arrive. Perfect condition. Really easy to use service and had lots of compliments on the dress. Will definitely be using HURR again!