HyperX Reviews 198

My headphones broke during Covid times while still within warranty, after some interactions with their support team for confirmation that the product is truly broken and that I truly own it, they promptly sent me a replacement for free.

The situation was handled within a very reasonable amount of time, and the product itself, while having broken after a year, is very high quality and comfortable (Headset)

Truly recommend HyperX for gaming headsets at least, and 100% buying from them again.

Had to RMA a keyboard from them last year, which was a nightmare in itself. Shane in particular was incredibly rude and unhelpful.

Replacement keyboard has also developed a fault. Poor QC and poor PR. Avoid.

Asked their support where to buy new earpads for my Hyperx Flight because they were starting to break in the leather. They asked me for my address and they just send me a new pair. I didnt even ask them to get it for free.

I've had hyperx products in the past and they never seem to last so I had bought the hyper cloud x2s it it lasted maybe a month or so before it stopped working and on very gentle with it and it just sits on my desk. Decided to get a cheaper one. The hyper cloud stinger it the right ear went out in the few months I had it and I contact customer support and it took them months to reply to me and when they finally did thy never sent me the instructions waiting 2 weeks. Then they expect me to pay shipping and get my credit card charged. If you value your time and money I would look elsewhere. Terrible. Terrible customer service. Willnot be buying from them again.

They have a variety of products, and they are not just cheap items to get you by, they are cheap but effective they work just like its more expensive counterparts, like logitech.

Some of the worst customer service I have ever experienced, absolutely no human replies and completely unhelpful. Help my money for 12 days before telling me the item I purchased was out of stock.

Great customer support in my experience. I'm very surprised to see others on TripAdvisor saying otherwise. I've contacted HyperX a couple of times by live chat, and they have always been very polite, knowledgeable and helpful. They helped me fix an issue with my HyperX Alloy keyboard really quickly and helped me with an exchange for a faulty mouse which was very easy and seemless. Djagmit was really helpful today with the keyboard issue. It's great that the live chat is accessible so quickly depsite the challenging circumstances with COVID-19. Thanks very much.

I was a loyal customer. So its astonishing they wont even work with you. or honor their deals online. As i was trying to check out the price for the item on sale went back to normal price. I called them about the issue and there was nothing they could do about it apparently.
It just takes a click of a button. Anyway, so much for customer service. The supervisor cant even find time to call you.
Way to keep your customers.

bad customer support and bad software only can be downloaded from microsoft store never again

bought a headset, when I got it and turned it on, and it had a constant white noise, I tried to contact tech support, but gave up because the wanted wayyy too many unnecessary pieces of information, and needed some weird numbers and letters, which was supposed to be somewhere behind the earbud, but not on this headset, because they wanted me to remove something that cant be removed without breaking the headset. will definitely send it back, the static is unbearable (a friend had exact same problem)

Very good and quality head sets and proper gaming content

best customer service

they are the best

the product are great/good quallity!
i Only don't like theire gaming mouse

but so far they rock! i recommend this brand for sure

Hyperx cloud 2 headset, for something that cost £80 I'd expect a decent solder job, but sadly after a few months the wire came away from the jack. Customer support say they don't cover physical damage and refuse to budge on that stance. So expect any defect to be blamed on how you use their products. I've tried asking for a wiring diagram so I can do the solder job myself, won't be holding my breath though.

Decent SSD performance, affordable prices. Like them a lot.