iCrack Phone Reviews 

I went in to replace a cracked screen for my ,daughter's IPad today and this was done within the hour as well as the start button and a screen protector! Stellar job, would definitely recommend!! Thank you.

I took my MacBook M1 in for a screen replacement. Before the repair, the laptop was fully functional when connected to an external display, including the keyboard.

After the first repair attempt, the screen did not close properly and the hinges were extremely stiff. I returned to the shop and was told a new part would be ordered and the issue corrected.

When I collected the laptop after the second visit, the screen issue had been resolved, but a new fault had appeared: the keyboard no longer works, despite it working perfectly before the repair. This issue only occurred after the laptop was reopened and worked on again.

I raised this immediately, but I was not offered a refund and the situation escalated instead of being resolved professionally. I now have a laptop in worse condition than when I first brought it in.

I expected reasonable care and proper testing after repairs. Unfortunately, my experience involved repeated faults after each visit and no satisfactory resolution.

I would strongly advise others to be cautious and to fully check all functionality before leaving the shop In Southampton. I would avoid going there.

Exmouth branch - Friendly, empathetic service; cost conscious, too.

Inam quickly fixed my phone and refused to take any money for it. Cannot get better service than this really.

Great service - repaired my phone charging port and replaced the battery for free when the first repair did not work. I went back and bought a new Samsung and great MacBook at a great price. Recommended.

I took my iPad mini to this store for a screen replacement. Paid £145 - at the time I was quoted more like £160 and I was given some discount after a discussion with the staff.

Anyway, I was told it would be the highest quality official and I needed it done so I paid it. Left it with them for a week and went to pick it up today.

I had to wait to collect as it wasn’t charged - as soon as it turned on I noticed the screen had a blueish hue, it looked cheap and not official at all. On top of this the home button was now broken, they had enabled the touch assist so obviously had done this and not told me before handing it over… to add to this the case I left it in was also broken. Just shocking service all round. £145 down with a dodgy screen, broken home button and a broken case.

I asked for a full refund and they gave me some rubbish about how it was done while he was away so he couldn’t monitor the work being carried out. Whatever… this was just lies.

They said I could leave it with them and they fix the home button and fit a new screen. After the terrible service and overpriced work that just didn’t make sense.

I could only have a refund if they took off the new screen (they had binned the old) one so I was left with no other option but to have the screen removed and walk away with a refund. They gave me a store credit for the damaged case which I won’t be using.

Just don’t use this company , go elsewhere - there is a lovely man down the road to FoneSolutions.

Very fast efficient service. Excellent customer service by very friendly staff at the Dorchester branch

Brilliant, polite fixed my phone up within an hour . Absolutely great id reccomend

I bought few weeks ago a samsung s25 ultra from icrack shop ,i received a brilliant service and professionality .i will definatrly recomend and i will use in the future .

I had my phone screen replaced today the man serving was really Pleasant and done a really good job in abt 30mins competitive price and 1yr guarantee would highly recommend them

PLEASE PLEASE BEWARE Absolute Disaster My Son took his iphone in for repair at iCrack In Nottingham and they charged him £220 for a new screen they said that was the problem due to the screen going black. They also added there were other problems with the phone they said they fixed the screen and told him to leave the phone with them for up to a week to sort out the other issues which he thought was strange and refused to do so thankfully!!! We still haven't got to the bottom of the problem even after several phone calls with the shop after he left with his phone not working just switching off constantly so unable to use it, They also took a part out of the phone and never explained why. He took it to another repair shop who was amazing and said the problem was the screen and something had been taken out of the phone which they kept (they should have given the part to him). This has been so stressful and would cost a small fortune to put another screen on and fix whatever they have taken out for the phone . We have now had to buy him a new phone and been charged by the shop £220 for a new screen that doesn't work and a part missing which they didn't explain. This is Wrong on every level. Beware as a previous review 3 weeks ago had same issues as my son. However this poor girl went back 3 times and her phone is still not fixed and they wouldn't refund her. They said it was water damage exactly same as they told me son. He too is a student and its huge amounts of money for them to pay out when the issue is not fixed and the shop refuses to refund them. Its terrible how the shop gets away with this. It Seems from previous reviews this is an ongoing issue with in the shop. In fact if you look back at lowest ratings you will see many people have had same issue not sure why the rating is so high for this shop as its very misleading PLEASE BE CAREFUL as my sons iphone is now ruined . Shop please don't reply as you are not interested in helping people shame on you all
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The two guys in the Eastleigh branch, sorry I didn’t get their names, I thought my phone was beyond repair but they fixed it and when it still had a problem they fixed it again without any qualms. A big thank you to them and they are a credit to the company and I will definitely recommend them to friends and family.

Phoned the Cardiff branch. Was quoted £60 for replacement of back glass on an iPhone 12. Was told it would take them an hour. I took the phone in an hour after the call intending to hang around till it was fixed. They immediately bumped the price of repair to £85.and was told it would now take 4 hours. I went to collect the phone a day later. It was a messy repair, with glue apparent along the back edges. My daughter was having this phone and she looked at new cases. The salesperson told us we could have the case at a discount - from £19 to £15. The price tag said the case was £15. Irritating bullshit throughout my entire experience. No way to encourage customers to return to or recommend this shop.

Do not go to icrack they are one of the worst and unethical business around.

In the Barnstaple High Street store my brother went into the store to ask a price to replace his flip 6 screen and they asked to look and proceeded to pull of the current protector without asking voiding his warranty with Samsung. They then had the audacity to try and charge him to replace what they broke and got abusive when he said no.

In the Barnstaple store they also got caught selling vapes (smoking products) to children and after getting caught they carried on but told the children not to turn up in school uniform.

Very bad business.

Awful service, my new screen from them broke so had it replaced (had to pay) then it kept freezing and now has a bright line down the middle, no crack but they won't replace it and I wouldn't pay to have it done again considering 2 screens from them in 3 months have broken without being cracked.

Would never use Lichfield I crack again.

Popped in with my very elderly iPhone SE 2016, phone was nearly impossible to charge, gentleman spent a good five minutes digging the debris out from the Lightning port, all working & no charge, many thanks & hope to return for an upgrade in the near future.

Westwood cross
Always always a fantastic service could not be more helpful friendly and knowledgeable Have never been disappointed
Such lovely people in this store
Would recommend in a heartbeat

AVOID!!!! Took my daughter's iphone to a have a small hairline crack repaired in the screen and the phone froze. I complained and they admitted they'd fitted a cheaper version screen. They fitted another one, and long story short, the phone is now permanently damaged. A phone specialist tells me they damaged the sensors in the phone. These people haven't got a clue. The worse thing is they push you to write a five star review in the shop while they are carrying out the work which you then can't take down as it was written on their device. £60 down, a six month old iphone destroyed and tricked into leaving a good review

New screen in Samsung M13.
The guy knew it was the first time I had ever had a replacement screen, so he could have advised.
The new screen.
Garish colours
The selfie camera is now full of muck inside 🤷🏽‍♀️
The loud speaker rattles
The ear speaker does not work at all!!!!!
The screen protector was wonky and just quite not right, so I removed it.
£70 for screen.
£10 for protector.
Never got beyond 1st in chat queue.
Never got a reply from my two emails.
Or a response to the Google review.