iCrack Phone Reviews 

Do not return calls, emails or answer Customer Service questions regarding a lost item.
Have lost my item and charged me for the repair!!!

Honestly , Terrible and abusive behaviour. Replaced the front screen 3 times as all were either faulty or had not been fitted right. Replaced Back as they said this is the cause of the front screen going wrong ?? NO ! Badly fitted front screen, let rain water in from a badly fitted screen and no waterproof seal around the frame!!! Pls ask for this otherwise they won’t do it and you will have to go back with the screen faulty and they will try charging you again.
went back with warranty another excuse , lied and starting abusing us calling us F,ing liers.
We contacted the authorities ..
Please do not use these people

Booked for home repair
Was confirmed for next day
Did not arrive and when I called to complain they cancelled any new appointments.
They then called me back to offer me a appointment for 9pm this evening 😡

My GF and I went in to fix both our phones because we are a clumsy people. The guys in the store were super helpful, really attentive and also quick with their work. Chucked in a free screen protector too! Reasonably priced, especially compared to the Apple Store

I've had the pleasure of visiting I Crack Mobile Specialists three times now, and each experience has been exceptional. Their customer service is top-notch, with a team of friendly staff who are always ready to assist. On all occasions, I needed help fixing my screen guard, and they handled the issue effortlessly, leaving me thoroughly satisfied.

Their commitment to providing excellent service shines through every interaction, making them a go-to choice for mobile repairs. I highly recommend I Crack Mobile Specialists to anyone in need of reliable and friendly service. They've certainly earned my trust and loyalty.

Really disappointing. iPad screen repaired and 4 days later it is utterly unusable and the screen is lifting out. Absolutely not bothered in the Lichfield shop. £120 wasted

Took the phone into Salisbury branch, due to face recognition not working. Told that a new true depth camera was required, and that the phone would be 'reprogrammed'. Cost £75, and agreed to this. Collected phone and found that face recognition still not working. Returned to shop and was told that because the phone was not working properly when I took it in, the replacement of the camera would not work! I asked why did they not tell me this before carrying out the repair? Why did they replace the camera if it was not going to fix the problem!?
The shop assistant then became very angry and accused me of being a liar, and accused me of only asking for the camera to be replaced!!. I argued that this was not true. Eventually I was given back the £75.
I have since found out that to fix the the face recognition can only be carried out by Apple.
ICrack are con artists and scammers. They took £75 for a fix that they knew would not work!
Also beware that there appears to be 2 companies with the same name. 'ICrack' & 'ICrack Phone'.

iPad screen replaced and now it won’t charge. Went back and rudely told its not their problem despite charging fine that morning.
Horrible shop and horrible people

The shop assistant tried to do his best but obviously did not have the skill or knowledge to change the battery in my iphone. He tried 3 different batteries over 3 days but none would accept a charge and he tried to insist the phone should be sent to his "laboratory" for testing. In the end I asked for a refund which he reluctantly gave. This cost me dearly in fuel for 3 trips back to the shop and was very stressful as I am moving house and it was my only phone. I would not recommend them.

Went to ICrack Salisbury to get my tablet screen fixed in August as my daughter uses it sometimes and I was worried about the glass getting into her fingers. The overall turnaround to get the part and fix the tablet was good. The quality of work was not. The screen is clearly not the correct size as the button now wobbles (never did before) and we've had countless issues with the screen not responding. You can definitely tell the screen itself is not of good quality and clearly cheap as within three months it chipped on the edge which has now turned into a crack... Something I don't know how it could have happened if the screen was fitted correctly/was the right size. Contacted ICrack to ask if the screen was in fact the correct size for the tablet. They responded with the T&C's of their warranty policy which I didn't ask for and ASSUMED that as I am replacing the screen cover, I must have dropped the tablet and 'the screen got damaged through the protector when the tablet was dropped'. ironically the screen protector wasn't damaged at all and the chip was on the edge NOT under the protector. Clearly stated to them that the reason I was replacing the screen cover was to see if that changed the issue with screen response (which they ignored), I didn't want to go straight to blaming the screen without testing a new protector. I can 100% say the fault is the screen they replaced. 10/10 for poor customer service. I wont be returning as even with a faulty screen the warranty means nothing, the moment you mention a crack they don't want to know, never mind the fact that its their shoddy work which is the problem! My advice would be to go somewhere that values their customers, doesn't ignore them and will actually take their time to investigate issues instead of assuming.

Extremely fast & very helpful service! They changed my screen so quickly because I was rushing in my lunch break & service was professional & friendly! Highly recommended & I will be using them again!

Bunch of cowboys who have ruined my phone!

I had my screen replaced at this store and ever since my phone screen has been flicking which has now resulted in my battery optimisation being reduced significantly! I went back into the store today to ask if they could look into the issue, I was advised that I would need to replace my battery at my own expense! Given I’m a reasonable person, I suggested I’d be willing to pay 50% - but I was sent on my way! Awful customer service, and an overall terrible service!!

Avoid at all cost

Took my mums IPhone in today. It was very hard to hear when someone called her and it was very stressful for her as it’s her lifeline. We couldn’t afford a new phone. The team were amazing. Keen to help and when the first solution of cleaning out the slot only partially solved the problem they took the phone apart and worked their magic. 30 minutes later and it was like new. Thank you boys for working out what the problem and solving it (whatever you did!)

Took an iPad Pro in for a new screen. It worked perfectly. Paid over £200 and when we picked it up the screen had lines. We insisted they sort it out and they tried charging us. Just went to collect again and there are still lines. They’re now saying it’s the motherboard and want another £30 to diagnose and then more to repair. They also agreed it was not brought in with the lines. We’ve cut our losses but I would advise against trusting them

Screen didn’t work and when I took it back with videos of it not working had a very bad attitude and said nothing they can do about it whilst taking the screen off leaving me without one.

I couldn't recommend this place more! My main phone's screen stopped working so went to Vodafone and was told i would lose my data if they send it off, then i was recommend to go to ICrack to do the data transfer. Lovely Sam couldn't of been more helpful, it was a long 4 hours to transfer all my data, images, videos etc to my old phone. Sam even stayed open 2 hours more until it was finished and even charged £5 less for the service. Due to my autism, situations like this stress me out but with how lovely Sam was, it distracted me. He was lovely to my mum too! They sell lovely phone cases too! Thank you for everything Sam & ICrack Southampton team! I will never forget this. I highly recommend ICrack Southampton

ICrack is a One Mobile Phone shop for all your repairs on mobile phones , tablets and even computers ! Awesome friendly and helpful, professional Staff , with great service , Smiles and prices ! I can speak from experience and love visiting even just to check out new accessories of a decent selection and good quality items they feature ! Not only did I managed to get my phone fixed by them properly, I also managed to grab some pre- Xmas stocking stuffers and birthday items , in all it is worth to check it all out and highly 5 *****+ recommend it very much so to anyone ! They are very efficient and open 7 days a week , which is very convenient!
ICrack Team earn my Trust !

Worthing icrack broke my phone and will not take responsibility! Avoid!!!

I want to just say THANK YOU to the guys from Icrack Southampton who managed to fix my phone!

Horrific company they have destroyed the circuitboard or hardware in my iPhone 12 while replacing my rear screen. No offer of fixing or refund aside from software re-set which I have tried and does not work. DO NOT USE THIS STORE EVER