ID.me Reviews 

way to much info and photos and videos required with no personal contact trying to get a apt with va and had to give up. awful

Terrible experience. Wasted so much of my valuable time. Doubtful anyone is going to help me. I won't use again if their are any other alternatives.

Using the website was fairly simple & self explanatory. Just follow directions & instructions and you can't go wrong. Everything was really easy to get to. Any information you need is at your fingertips.

I'd give a 0, but the scale starts at 1.
It worked fine the first time I used it, then I got a new phone number. I asked about updating it and it took a long phone call and numerous emails for them to tell me a process. I followed said process, which involved calling back in. After waiting for an hour, I verified my identity (I can still sign in) was finally able to talk to someone, was sent a link and told it could take 24 hours. Well that link never worked, it never went anywhere (much like the survey they sent me had a link to 'trustpilot' that didn't work) I spent the next day waiting for over 2 hours on the phone and still didn't get anyone.

Eventually someone emailed me and said that updating a phone number is not a functionality that they have right now.

I'm not sure what's true, but clearly they're absolutely inept and I wouldn't trust them to cook a burger.

If you go on there site and follow to Canadian Healthcare Providers , you will be blocked by a page that is set up for American or Canadian DOCTORS only. even in the Canadian doctor pathway, the app will ask for a social security number (mandatory) - Canadians do not have these! if you want something else - id.me - change it. all other healthcare providers - you are out of luck! If you email an inquiry, they will re-direct you to the online help center, which is not very helpful. I am giving up! Even though i was successful in creating a wallet, I am finding it impossible to verify my identity. Very frustrating! Oh and the chat-bot...you will wait a very, very long time for someone to answer. I wish that all companies that choose to use ID.me would try setting this up for themselves first. they would see that ID.me is NOT the solution that they want to send their customers to. Horrible experience!

Awesome job overall

Information not secure one star is overly generous.

ID.me did not take my picture, or take pictures of my passport or license, although I did what its signup routine told me to do. It had no system for uploading any of those pictures, which I was prepared to do.
Why, tell me why, can't ID.me or the government do what Amazon, the banks, hundreds of state agencies, and many other organizations do with literally 1% or 2% of the complexity and outright failure???

The whole video selfie thing was unworkable. Login.gov was a lot easier and faster.

To complicated. I thought if I set it up once for a government site it would carry across to other government sites( ie iRA, SS, Medicare, etc). Had to redo the process for each site, complete waste of time.

Very difficult to use. The facial recognition set up took about 15 tries before it worked. Not happy with the experience. I wouldn't use it tif I wasn't forced to through work.

Complicated verification process. Long wait time to connect to a representative (40+ minutes). Being forced to provide critical personal identification (social security number, driver's license, passport, facial recognition) to a private company to access essential federal and state services.

I have no idea what ID.me even is nor why it was necessary for me to create an account. I was trying to log in to my retirement account with the state of Arizona which I have had for over 20 years and has always worked just fine. This process was complicated and seemed repetitive, and when I finally finished mine, we were unable to create one at all for my husband.

There no way to be more extremely dissatisfied! ID.ME is the gateway to me other sites and to have no way to effectively regain access to your account is extremely disappointing. No phone number, no human, no real chat feature. Roy is about the most unhelpful bot i have ever encountered. I put in 10+ request for help, went to your Facebook page, searched for a physical address and there's no way to contact y'all. That is nuts when you need an ID.ME account for so many things. I was blessed to finally have someone contact me and that's a shame. I get you guys are trying to cut costs, but Roy is NOT the answer. This was by far the worst experience I've ever had trying to get support. You guys are too important not to have a real way to get support. 1p thumbs down👎

Very kluge and difficult to get verified. Doesn't allow simple online upload of verification photos. Frequent error message and failure to process submissions. Doesn't seem to support Firefox browser. But apparently they have won a government contract that FORCES you to use this company for access to some federal websites. Our tax dollars being misused again!

It was an absolute nightmare, taking me almost 5 hours to complete. The problem was that my cell phone is not from a major carrier. Eventually I had to check "I don't have a United States phone number" to get to a process where I could do a phone interview, but it took me HOURS and going to various different government websites to get to a link to do that, with the "help" being absolutely worthless. I hate the biometric stuff and it kept forgetting and making me redo photos over and over but I got past that part. I resent giving this data to a private company and having to agree to terms I do NOT in actuality agree with. It couldn't be more terrible. The chatbot and automated responses did NOT address my problem.

The experience of setting up my ID.me service was relatively easy. What I was not prepared for, and unhappy with was to find out that ID.me is a private company. The CEO - Blake Hall - contributed $100,000 to the Trump inauguration fund. The CEO of a company holding such large government contracts should not be contributing to the inaugural party for the incoming administration. This is unacceptable. I do not trust ID.me and YOU should not trust ID.me either.

Very difficult to use. After multiple attempts on different days and with different devices I was forced to ask the manager of my apartment complex for help using her computer. The main problem was getting my driver's license photo as well as my selfie accepted.

Intrusive questions from an unknown company. This should be a .gov website site if it is truly for government purposes