I always come to CeX for all my technology needs. The website has a great user interface and online shopping is even better with Apple Pay and Klarna available at check out. The prices are always very... Toon meer
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I sold an old Nintendo to them. Got a voucher. For the last 8 months I have been trying to spend that voucher. Ordered a few times, go canceled due to unavailability. Then finally i bought 2 airtags... Toon meer
Bedrijf heeft geantwoord
Really happy with my purchase from CeX. I bought a PlayStation Portal and it was in excellent condition, just as described. The device works perfectly and looks almost brand new. The whole buying ex... Toon meer
CEX is great, race against the waste, repurpose electronics with the peace of mind of a 5 year warranty, I rather buy now from CEX then actually from shop, as I get 5 years warranty and they are very... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
CeX is Ireland’s largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Buy with Trust at CeX
Geschreven door het bedrijf
- 5 Year Warranty on Everything!
- Enjoy the security of a 5-year warranty on the widest range of games and consoles, phones, electronics, computers and much more.
Contactgegevens
4,1
Goed
46K reviews
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Bought 3 games on two separate…
Bought 3 games on two separate occasions, and all were damaged and didn't work
30 september 2026
Antwoord van CeX/Webuy - Ireland
Dear Derek,
Thank you for your review.
I'm sorry to learn about the unfavourable experience with your recent purchase & please accept my apologies.
Because we deal in second-hand goods, as a standard process, each product brought to us for sale is thoroughly tested on set parameters to ensure it is in a fully working & saleable condition in line with our grading and testing guidlines as we sell these further with a 5 year warranty. However, due to the nature of electronic devices and optical media, faults can occasionally develop after an item has been tested or sold.
Please rest assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward.
To work towards a resolution, please return the items in question to us for a refund/replacement in line with our online return policies: https://tinyurl.com/5n886r4m.
In case you need any additional help, please write to us via our support page & we'll certainly help.
Regards,
Rahul
Order 2 vr headsets great offer on them…
Order 2 vr headsets great offer on them
Great condition.,working perfectly
Great device
Fast delivery
30 september 2026
Customer service is excellent
Customer service is excellent.
The grading of their products is a bit vague even if you buy identical products with the same grade.
I'd buy in store in future.
10 juli 2026
Antwoord van CeX/Webuy - Ireland
Hi Mark,
Thank you for your review.
items are traded in at different points in time and may therefore vary in their overall condition. Whilst we are unable to guarantee that items of the same model will have an identical appearance or condition, we ensure that each item is assessed and graded accordingly based on its overall condition.
If the item is available at a nearby store, you are welcome to visit and inspect it in person before proceeding with the purchase.
If you require further assistance, please contact us via our support page and we will help you out.
Regards,
Ashwin
Very good online checkout process
Very good online checkout process, Swift delivery, item was as advertised, Negatives would be that the item arrived with zero charge and it had more than a few areas of dirt around the housing.
30 september 2026
Antwoord van CeX/Webuy - Ireland
Hi David,
Thank you for taking the time to share your feedback.
I’m sorry to hear that the item arrived with no charge and had areas of dirt around the housing. I understand your disappointment, and I have passed your feedback to the relevant store management for review.
To take this forward, I will need a few details from you so I can liaise with the store. I have requested these via email, so please kindly check your inbox and your spam or junk folder if you are unable to locate it.
I would appreciate your response at your earliest convenience so we can assist you further.
Regards,
Nikita.
Very fast delivery and well packaged.
30 september 2026
Really happy with my purchase from CeX
Really happy with my purchase from CeX. I bought a PlayStation Portal and it was in excellent condition, just as described. The device works perfectly and looks almost brand new. The whole buying experience was smooth and easy, and I’m very happy with the price as well.
Great service from CeX — I would definitely buy from them again. Highly recommended! 🎮⭐
15 september 2026
Antwoord van CeX/Webuy - Ireland
Hi,
Thank you for your review.
I’m sorry to hear that you were unhappy with the condition of the item you received. I understand your concern, and I have passed your feedback to the relevant store management for review.
The products listed on our website are pre owned, and this is clearly outlined in the About Us section of our website to ensure transparency for our customers. Although the items are pre owned, we do ensure that they are functional and free from physical or other damage that would affect their use.
If you experience any issue with an item, you can return it either by post or by visiting one of our stores. Further information about our returns process is available on our website https://bityl.co/CIgv.
If you have any other queries or wish to discuss this further, please feel free to contact us via our support form and we will be more than happy to assist you.
Regards,
Nikita.
Stores refuse advertised repairs
You say online you do repairs but store staff always day no.
Ive tried to order 4 different guitar hero guitars and you cancelled all orders with no explanation and immediately list the same product online after you cancel.
Any time that happened your online support did absolutely nothing for me.
29 september 2026
Antwoord van CeX/Webuy - Ireland
Hi Simon,
Thank you for your review and I am sorry that your recent purchases have not gone as expected.
Certain items, such as Guitars for Guitar Heroes, remain unsuitable for dispatch via post due to their size and the potential issues occurring during transit. As a result, these items may only be purchased directly from the relevant store or through our Click & Collect service. This means that we were unable to fulfil orders for these items.
That said, relevant measures are being undertaken to ensure that the listings for these items accurately reflect the available options.
As you were in touch with us via email, I will be replying to the existing email thread shortly to assist you further. Please feel free to reply to the same thread if you require further assistance.
Regards,
Ashwin
I buy sony air pads but 1 working 1…
I buy sony air pads but 1 working 1 not working
29 september 2026
Antwoord van CeX/Webuy - Ireland
Hi Murtaza,
Thank you for your review and it is unfortunate that the product didn't function as intended.
As we deal in pre-owned products, we ensure that all items are tested before being offered for sale to our customers. Whilst this is not the experience we aim to provide, I would like to extend my apologies for the lapse on this occasion. Your feedback has been shared with the relevant store so that they can review the matter and undertake the appropriate measures to help prevent similar instances from occurring in the future.
To work towards a resolution, please visit any of our stores close to you along with the earbuds and the order receipt. Our staff will be glad to assist you further as per the returns policy: https://tinyurl.com/3zp5wrvj. All returned items are subject to testing.
If you require further assistance, please contact us via our support page and we will help you out.
Regards,
Ashwin
Excellent Service
Clear website site listing.
Fast hassle free service and communication was super.
Well packed and fast delivery.
Excellent all round!
28 september 2026
I bought a phone and it still has not…
I bought a phone and it still has not been delivered
29 september 2026
Antwoord van CeX/Webuy - Ireland
Hi Justin,
Thank you for your review.
I’m sorry to hear that you were concerned about the delivery of your order.
Once orders are dispatched, they usually arrive within 3 to 5 working days. However, as outlined in our website FAQ, our items are dispatched from stores across the country, so we ask customers to allow up to 14 working days for delivery. This also allows time to trace any delayed or lost orders.
After reviewing our records, I can see that the order has been delivered to your safe place. I have sent an email to your registered email address with further details regarding this. If you are having trouble finding our email in your inbox, please check your Junk or Spam folder.
If you require any further assistance, please feel free to reply to the same email thread and we will be happy to assist you further.
Regards,
Nikita.
Paid for a wireless mouse, wrong product arrived. Poor service
Paid for a wireless mouse, the wrong one arrived. It was the wired version. Upon returning to the store for a refund, I was met with scepticism and doubt from the store person. Didn’t feel welcome at all in the store. I did get my refund, yes. But not without a bit of back and forward first.
28 september 2026
Antwoord van CeX/Webuy - Ireland
Hi Andrew,
Thank you for your review.
We check items to ensure that their details and specifications match the relevant listing. It appears that this may have been overlooked on this occasion due to a genuine error, and I would like to extend my apologies for this.
When an item is returned to one of our stores, our staff will carry out the necessary checks to confirm that the same item has been returned to us. Based on the outcome of these checks and the details provided, it will be processed accordingly.
It is good to know that a refund was processed during your visit.
If you wish to make a similar purchase again once it comes in stock, please contact us via our support page https://tinyurl.com/4uxxeayf with the subject line "Trustpilot 1404395" and I will try to ensure that you have a seamless experience this time around.
Regards,
Ashwin
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