Delivery good BUT incorrect item was delivered. Trying to get it sorted is very hit and miss. Since this post Insignia has contacted me, the outcome has been brilliant, much better than I expecte... Toon meer
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Having callid Insignia I foud them very helpful and answered every question that I had on the product. The salesman was very helpful with the purchase and would recomend them to deal with, Many than... Toon meer
The telephone calls with company members was fabulously. We understood what we needed and what we bought. The on going customer support has been great
Called on Insignia on the Monday for advice relating to ordering a 3 way valve. Got through to Jamie who was very knowledgable and extremely helpful. He promised next day delivery and took my or... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Insignia Wellness
Geschreven door het bedrijf
The UK’s largest manufacturer and supplier of steam showers and saunas
Established in 2006, It's fair to say Insignia is not just about showers, it's more about innovation and technology which in turn creates a first-class experience for our customers!
Did you know?
Showroom
Visit us between 9am - 5pm (Mon-Fri) and view all our products, try out our steam showers or relax in a sauna. Long drive, no problem we have refreshments to rehydrate you.
Contactgegevens
9a Deans Road, Old Wolverton, MK12 5NA, Milton Keynes, Verenigd Koninkrijk
- 01908 317512
- sales@insigniashowers.co.uk
- insigniashowers.com
4,5
Uitstekend
1K reviews
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Steve and Derek are absolute troopers
Steve and Derek are absolute troopers. Very cold weather yesterday and still managed to persevere and get the sauna built in four hours. Really lovely gentlemen and professional in their service and delivery. Would absolutely recommend!
8 januari 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for your kind words! We're thrilled that Steve and Derek delivered such excellent service despite the cold weather. Their dedication and professionalism shine through, and we'll surely pass your praise to them.
Thank you for recommending us—we're pleased to hear you are happy with your sauna and the experience! Please let us know if we can assist with anything else.
Antwoord van Insignia Wellness
Thank you for your kind feedback! We’re glad the replacement part was delivered quickly and met your expectations. We strive for excellent communication and efficient service, and it’s wonderful to know we achieved that for you.
Thank you for choosing Insignia. We’re always here if you need us again!
Quick response and exchange transaction
Very quick delivery. Very quick return response. No problems at all will use again for future shopping.
13 december 2024
Antwoord van Insignia Wellness
Thank you for your feedback! We’re pleased to know that your delivery and return process went smoothly and quickly. Thank you for confirming that you had a hassle-free experience and that you would choose us again for your future shopping.
Spare parts
I ordered spare parts, easy to find what I required and they arrived promptly. Very pleased with the service
31 december 2024
Antwoord van Insignia Wellness
Thank you for your feedback! We're delighted to hear that you found it easy to locate the spare parts you needed and that they arrived promptly. It’s always our aim to provide a seamless and efficient service, so knowing we met your expectations truly means a lot to us.
Thank you for choosing Insignia. We’re here whenever you need us again!
Very poor product and horrendous…
Very poor product and horrendous customer service.
I bought a steam shower via Costco a few months ago and have finally managed to get it installed. They stated that it could be installed by someone with a basic DIY capability which is nonsense. I had to employ and electrician and a plumber and it still took them days to install.
The quality of the product is extremely poor for such a high value item. The unit feels unstable when standing in it and the sound quality is awful with lots of interference through the speaker. When I tried to request a replacement part I was told that it was due to other electrical items around the unit causing interference. I've isolated the unit and powered down everything else around but the unit still sounds terrible. Reading other reviews this seems to be a common issue so it is clearly not a stand alone issue.
Registering the warranty is also extremely difficult and I suspect this is intentional. Despite being told the unit can be installed by someone with DIY skills they request details of the plumber and electrician who carried out the install. As they are ignoring an issue 3 months in I somehow doubt they will cover the product for 5 years. In fact it seems my product has been discontinued 3 months after purchase which also seems to be a common excuse.
I would strongly advise anyone to avoid buying these products - there will be no support when things go wrong.
11 december 2024
Review zonder uitnodiging
Antwoord van Insignia Wellness
We’re sorry to hear about the issues you’ve experienced with your shower. To clarify, we refer to it as a "DIY build," not a "DIY installation." Employing an electrician and plumber, as you did, is indeed the recommended approach to ensure a professional and safe installation.
Regarding the warranty registration, it’s designed to be a straightforward process. While we request the electrician’s or plumber’s details if available, there is an option to select “DIY install” if you do not have this information.
Additionally, we’d like to reassure you that your shower has not been discontinued. Costco often removes products from their website when they are out of stock, which may have caused some confusion.
If you have further questions or need additional support, please don’t hesitate to reach out.
Parts I needed were still stocked
Parts I needed were still stocked, they were expensive for 4 small brackets though at £10 then £5.99 Postage
23 december 2024
Antwoord van Insignia Wellness
Thank you Richard for your feedback! We're glad we could provide the parts you needed. We understand that pricing, especially for small items, can sometimes feel high, however, we continuously work to ensure our prices remain competitive.
Antwoord van Insignia Wellness
Thank you for your kind words! We’re thrilled to hear that you found the ordering process quick and easy. Providing a seamless shopping experience is one of our top priorities, and your feedback lets us know we’re on the right track.
Excellent service
All correspondence was done by email and I was contacted very quickly after submitting a query.Excellent service all round.
20 december 2024
Antwoord van Insignia Wellness
Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to respond quickly to your query and provide excellent service. Your satisfaction means a lot to us, and we’re always here to help with anything you need.
Antwoord van Insignia Wellness
Thank you, Rosemary, for your kind words! We're thrilled to hear that you found it easy to locate the replacement parts you needed and that our delivery was fast. Providing a seamless shopping experience is our top priority, and your feedback reassures us that we're on the right track.
Thanks for choosing us!
Superb customer service from Anne & her manager
I have a number of problems with the installation of a new Insignia steam shower (installed by a qualified plumber).Anne, from Insignia Customer Services was beyond helpful. Nothing was too much trouble for her. She was pleasant , extremely knowledgeable & she quickly understood & responded to the issues. She painstakingly explained the reasons behind the problems. She documented, with exceptional detail & clarity, the causes of the issues & then suggested remedies. She replied speedily to many emails &, for the attention of the installer, attached some explanatory video links.
For completeness, when Anne needed to consult a Manager, I don't know their name, but that person was helpful, supportive & understanding & together with Anne could not have given me more assistance.
Anne is, by far, the most helpful person I have encountered in any Customer Services. Thank you very much Anne.
9 september 2024
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you so much for sharing your experience and leaving such a detailed and glowing review! We're sorry to hear about the challenges with your Insignia steam shower installation, but we're delighted that Anne was able to provide such exceptional support. 🌟
Anne truly exemplifies the dedication and expertise we strive for in our Customer Services team, and it’s wonderful to see her efforts recognised. We'll be sure to share your kind words with her and the Manager who assisted. It’s feedback like yours that motivates us to keep delivering the best service possible.
If you need any further assistance, please don't hesitate to reach out. Thank you again for your patience and for taking the time to highlight Anne’s incredible work!
They did a wonderful job
Steve and Eric did a wonderful job in assembling our sauna and I give them 5 stars. Unfortunately one of the internal lights was not working and we wait for Insignia to send someone to fix it.
26 november 2024
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that Steve and Eric provided excellent service while assembling your sauna – we'll be sure to pass along your compliments to them. 😊
We apologise for the internal light issue and any inconvenience this may have caused, however, I'm informed we promptly returned and rectified the issue. We hope you enjoy your sauna for years to come ♨
Excellent customer service – excellent shower
We bought an Insignia shower unit cabinet with steam and jets. The shower cabinet looks absolutely amazing and everyone comments on it. It works really beautifully and we are so happy with the shower. We had a slight issue with a paint reaction near the steam jet and had no problem with the customer services who were immediately on the problem and replaced the panel. Anne was fantastic at communication and helped us know and. They are really easy to communicate with and do exactly what they say they’re going to do. It is reassuring to know that they have such good customer service and can help you.
4 november 2024
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for your kind feedback! We’re delighted to hear that you’re enjoying your Insignia shower and that it’s been a fantastic addition to your home. It’s wonderful to know our team was able to assist you as expected and ensure everything met your satisfaction.
At Insignia, we take great pride in providing both exceptional products and outstanding customer care, so your kind words mean a great deal to us. Should you ever need anything in the future, please don’t hesitate to get in touch.
Thank you once again for choosing Insignia!
Still waitng.
Well after six weeks I have still not found a plumber competent enough to do the work. Contacted Insignia and they just told me it was a DIY job . Sorry at my age its not! Maybe a first class product , but some king of fitting service would be hellpful.
22 november 2024
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for sharing your feedback. We’re sorry to understand you had difficulty finding a fitter, but we’re glad to hear that one is with you today.
While our products are designed for DIY installation, we completely understand that this approach might not suit everyone. Your feedback regarding a potential fitting service is very valuable, and we’ll be sure to pass it on to our team for consideration.
If you need any further assistance or have questions during the installation, please don’t hesitate to contact us. We’re here to help ensure everything goes smoothly.
Steve and Derek installed my KY003…
Steve and Derek installed my KY003 sauna at my home and went through on how it works. While I haven't yet used the sauna, it looks awesome and will be a welcome addition to my garage conversion project into an en-suite bedroom.
20 november 2024
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for sharing your experience! We’re pleased to hear that the installation service met your expectations.
Your transformation project sounds absolutely brilliant, and we’re delighted to have contributed to it. We hope your sauna becomes a well-loved feature of your new space once it’s copleted.
If there’s anything else we can do to help, please don’t hesitate to get in touch.
Antwoord van Insignia Wellness
Thank you for your feedback, George! We're thrilled to hear your experience was just as seamless as before. We appreciate your trust and look forward to serving you again!
Insignia shower cubicle review after 18 months.
Installed the shower cubicle on my own, 18 months ago. The installation instructions require slight amendment, as there were some differences as to the parts and exploded diagram for assembly.
Total satisfaction with the shower unit, with regard to quality, visual appearance and operation. Would recommend Insignia showers. The sales and technical support was and has been exemplary.
13 november 2024
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you Colin for sharing your experience! It’s great to hear that you're still enjoying your Insignia shower unit after 18 months. We're delighted that the quality, appearance, and performance have met your expectations, and that our sales and technical support were able to assist you. Your recommendation means a lot to us! Happy showering 🚿
Great Service
Insignia have provided 1st class customer service throughout the ordering, delivery and after sales care. Ursula in particular was extremely helpful and provided exemplary service, many thanks
12 november 2024
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you Andrew for your kind words! We're thrilled to hear that your experience with Insignia has been nothing short of exceptional from start to finish. Ursula will be delighted to hear your feedback—she truly goes above and beyond for our customers. Your appreciation means a great deal to us, and we’re grateful for your support!
I don't normally write reviews but on…
I don't normally write reviews but on this occasion thought i would due to my experience with Insignia. Bought from this team, great price, delivery and experience. Delivery was on time all boxed and correct. I bought the shower steam room for my summer house but was still on with building the project.
I then noticed the item would not fit in the area i had planned. I had to ring and see if they would change the item for a smaller size. Alex was great, helpful and understanding and really did get me out of a pickle. It was a pleasure to see customer service is still out there and companies and their teams still deliver this service. He sorted everything for me and i have to say i am glad i bought direct from this company. Great price experience and support throughout. Give these people a chance they wont let you down, their team support throughout the purchase and advise if you need any additional help on the fitting etc.
Keep up the good work Insignia and don't lose the after sales support you show, this helps you stand out from your competitions, and what customers need. I will be buying from them again.
Thanks for all your help Alex
12 november 2024
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for going out of your way to share such a comprehensive review of your experience with us. Your kind words truly made our day, and we’re so pleased to hear your feedback. Your confirmation of our customer service means the world to us—we’re committed to keeping that level of support strong, as we believe it’s exactly how it should be. We’re delighted to have been part of your summer house project, and we look forward to assisting you again in the future.
Very quick in replying to my email in a…
Very quick in replying to my email in a polite and helpful manner. I then received a part very quickly which included a video on how to fit the part.
Exellent service. thank you
5 november 2024
Review zonder uitnodiging
Antwoord van Insignia Wellness
We truly appreciate your wonderful feedback! It warms our hearts to know you had such a positive experience with our customer service team. We pride ourselves on providing quick responses and clear guidance, so we are glad to hear the instructional video helped. Remember, we’re always here for you. Thank you for choosing us!
I ordered wrong size
I ordered wrong size. Sent it back and got right one 6 days later. Very helpful and efficient, over the phone.
23 oktober 2024
Antwoord van Insignia Wellness
Thank you so much for your kind words! We're glad to hear that our team was able to assist you quickly and efficiently. It’s always our goal to make exchanges as smooth as possible, and we’re delighted everything worked out with your order. If you need anything else, don’t hesitate to reach out—we’re here to help!
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