Delivery good BUT incorrect item was delivered. Trying to get it sorted is very hit and miss. Since this post Insignia has contacted me, the outcome has been brilliant, much better than I expecte... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Having callid Insignia I foud them very helpful and answered every question that I had on the product. The salesman was very helpful with the purchase and would recomend them to deal with, Many than... Toon meer
The telephone calls with company members was fabulously. We understood what we needed and what we bought. The on going customer support has been great
Called on Insignia on the Monday for advice relating to ordering a 3 way valve. Got through to Jamie who was very knowledgable and extremely helpful. He promised next day delivery and took my or... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Insignia Wellness
Geschreven door het bedrijf
The UK’s largest manufacturer and supplier of steam showers and saunas
Established in 2006, It's fair to say Insignia is not just about showers, it's more about innovation and technology which in turn creates a first-class experience for our customers!
Did you know?
Showroom
Visit us between 9am - 5pm (Mon-Fri) and view all our products, try out our steam showers or relax in a sauna. Long drive, no problem we have refreshments to rehydrate you.
Contactgegevens
9a Deans Road, Old Wolverton, MK12 5NA, Milton Keynes, Verenigd Koninkrijk
- 01908 317512
- sales@insigniashowers.co.uk
- insigniashowers.com
4,5
Uitstekend
1K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Fast efficient service again
Fast efficient service again. Many thanks for efforts *****
14 maart 2025
Antwoord van Insignia Wellness
Thank you Ian for your kind words! We're glad to hear you had another great experience with our service. We appreciate your support and look forward to assisting you again in the future!
Got exactly what I wanted
Got exactly what I wanted. Every aspect of help and backup available if needed. I highly recommend insignia
4 maart 2025
Antwoord van Insignia Wellness
Thank you Keith for your fantastic review! We're thrilled that you got exactly what you wanted and found our support helpful. We appreciate your recommendation and look forward to serving you again!
Spare parts..speedy service
Ordered a replacement shower head friday arrived Saturday, super service, great product n easy to change over
7 maart 2025
Antwoord van Insignia Wellness
Thank you for your wonderful review! We're delighted to hear you received your replacement showerhead so quickly and found it easy to install. Enjoy your new product, and let us know if you need anything else! 🚿
The website was simple to use and easy…
The website was simple to use and easy to navigate.
8 maart 2025
Antwoord van Insignia Wellness
Thank you for your feedback! We're glad you found our website easy to use and navigate. If you ever need any assistance, we're always here to help!
Excellent Service from Customer Support
Within 72 hours of my initial contact with the Customer Services Team the replacement shower head arrived by 1st Class post.
Very impressed by the 1st class service I received and how simple it was to get a replacement part.
1 maart 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
We really appreciate your feedback! It’s great to hear that our team made the process smooth and efficient for you. Enjoy your refreshed shower experience, and don’t hesitate to reach out if you ever need anything in the future!
Great had the parts for my steam shower…
Great had the parts for my steam shower very fast delivery dpd as well exactly what i wanted Customer service was speedy to answer my question thanks
27 februari 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for your kind words! We’re so pleased that you received your parts quickly and that our customer service team could assist you. If you ever need anything else, we’re always happy to help!
Antwoord van Insignia Wellness
Thank you for the positive feedback, Brian. We are happy you found exactly what you needed and are satisfied with the price.
If you need anything else, please don't hesitate to reach out.
Telephone call was answered quickly and…
Telephone call was answered quickly and professionally.
The part I required was quickly identified and ordered.
Delivery was next day despite only selecting standard delivery at checkout.
14 februari 2025
Antwoord van Insignia Wellness
Great to hear! Fast, efficient service is what we aim for. We're here anytime you need us!
I duplicated an order by mistake and…
I duplicated an order by mistake and money was refunded within 24hrs.
Items were great quality as advertised and were delivered to Glasgow in 48hrs as promised, well packaged and undamaged.
Pleasure to deal with 👍
12 februari 2025
Antwoord van Insignia Wellness
Thank you for your feedback! We're always here if you ever need anything else.
Rubbish Sauna
Bought the corner sauna, not impressed! It takes forever to assemble and the instructions are rubbish like an ikea flat pack. The panels are screw on and don’t align properly. The door leaks air from the bottom so you feel a cool breeze on your feet the whole time you in the sauna. You better off purchasing another brand with clamp in panels that align.
5 februari 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
We're sorry to hear that your sauna assembly experience hasn’t been as smooth as expected. Ensuring the unit is installed on a flat, level surface is essential for proper alignment and optimal performance. We understand that clear instructions make all the difference, and we’re actively working on improved installation guides to support customers who choose to assemble their sauna themselves.
We also offer professional installation services for a completely hassle-free experience. That said, our technical support team is always happy to assist over the phone and troubleshoot any concerns you may have. Please don’t hesitate to reach out—we’d love to help you get the most out of your sauna!
Ordered a new thermostatic valve for an…
Ordered a new thermostatic valve for an non steam shower and it was delivered 2 days after I ordered it at a great price.I hope I can still receive spares in the future as our shower is 12 years old and still in excellent condition thanks to insignia.
7 februari 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for the fantastic review, Ian! Amazing to hear your shower is still going strong after 12 years. We're glad you found the right part quickly and at a great price. Rest assured, we’ll be here for any future spares you need. Enjoy many more refreshing showers!
easy to find Parts on web site
Parts found on web site, easy to order and arrived in 2 days, great service.
installed POD about 6 months ago and There great.
recommend quicker and easier to install and if anything goes wrong it is easy to fix.
26 januari 2025
Antwoord van Insignia Wellness
Thanks for your fantastic feedback! We're so glad you found ordering easy and that you're loving your POD. Great to hear the installation was quick and hassle-free, too! If you ever need anything, we’re always here to help. Enjoy!
Great customer service
Great customer service from Anne and Nero resolving our issues with our Sauna.
24 januari 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for your kind words! We're delighted to hear that Anne and Nero swiftly resolved your query. Enjoy your sauna, and if you ever need anything, we’re here to help!
Antwoord van Insignia Wellness
Thanks for the great feedback! We're always here if you ever need anything else. 😊
Excellent sturdy product it’s a show…
Excellent sturdy product it’s a show piece definitely recommend this product. Delivered on time what more can you ask?
16 januari 2025
Antwoord van Insignia Wellness
Thank you, Julie. We are delighted to know you are happy with your Insignia product and that our delivery service met your expectations. If there is anything else we can do for you, please do not hesitate to contact us.
Great Service By Alex
17 januari 2025
Antwoord van Insignia Wellness
Thank you, Kalpesh, for taking the time to share your experience. We are glad to hear Alex has met your expectations. If there is anything else we can help with, please don't hesitate to reach out. We are always happy to help.
Antwoord van Insignia Wellness
Thank you for your kind words! We're delighted to hear that you had an excellent experience with us. Your satisfaction means the world to our team, and we're here whenever you need us. Thank you for choosing Insignia!
Derek kept me informed of when he was…
Derek kept me informed of when he was going to deliver my shower. He was also kind enough to bring all the boxes into my hallway. I would call it the perfect delivery. Thank you Derek.
15 januari 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you so much for your kind feedback! We're thrilled to hear that Derek provided you with such excellent service and kept you well-informed throughout the delivery process. Going the extra mile, like bringing the boxes into your hallway, is exactly the level of care we strive for. We'll be sure to pass your appreciation along to Derek! If you need anything further, please don't hesitate to reach out. Enjoy your new shower!
Buying oils and poor design
Buying oils etc, very easy and good price.
However, the 900 diamond quadrant steam shower I just purchased and installed, filled the bathroom with steam when first used it: terrible design error!!!!"
Once I modified the cubicle door with plastic seals at the top, its now fine.
14 januari 2025
Antwoord van Insignia Wellness
Thank you for your feedback! We're pleased to hear you found purchasing oils straightforward and at a good price. We appreciate you sharing your experience with the steam shower as well. While we're glad you were able to resolve the issue, we’re always here to help and encourage you to reach out to our support team for assistance with future concerns. Your feedback is valuable as it helps us continue to improve.
Quick response from sales directing me…
Quick response from sales directing me to correct spare parts page
Ordering was easy
Thanks
13 januari 2025
Antwoord van Insignia Wellness
Thank you for your kind feedback! We're delighted to hear that our sales team was able to guide you quickly and effectively to the correct spare part, and that the ordering process was easy. Your satisfaction is our priority, and we’re always here to help.
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