MyoMaster Reviews 1.406

Micah at MyoMaster was professional, responsive and persistent throughout what became a fairly drawn-out support issue with my ice bath chiller unit.
While the troubleshooting process was at times frustrating, Micah remained polite, communicative and clearly worked hard behind the scenes to escalate the matter properly with the technical team. Once escalated, the replacement was arranged promptly and communication throughout was clear and reassuring.
Particularly appreciated the human touch after I ended up in A&E with kidney stones midway through the process.
Thank you again, Micah, for seeing it through to a resolution.

I can only say good things about myomaster. I ordered the infrared sauna, ice bath and chiller bundle. The sauna is everything I’d hoped for.. connects to Bluetooth, gets upto 65 degrees within half hr, 40 mins or so.. it’s the perfect size for my garage, we love it! I was having problems with my ice bath deflating so I emailed myomaster to see what I could do. Micah and Grace were really helpful and after sending a video Grace put in an order for a new ice bath and it was with me the next day! Fantastic customer service

Amazing company, from purchase to after sales can’t fault it, after purchasing my item over two years ago, Grace was still really happy to help me out today.
Quality service really happy and will definitley purchase again, great product and great customer service

I had high hopes for MyoMaster, which makes this experience even more disappointing.

I purchased a brand new MyoChill+ and quickly noticed it wouldn’t chill anywhere near the advertised 1°C. After seeing similar issues reported by others, I contacted support.

What followed has been over 4 weeks of slow, drawn-out communication, with response times typically 5–7 days per email. Each reply suggests another test or escalation, but nothing actually progresses.

To rule out my setup, I carried out my own controlled test using a small insulated container (15–20 litres). The unit still only cooled down to around 4°C before cutting out, exactly the same behaviour as with my full setup. This clearly shows the issue is not related to water volume, insulation, or configuration.

Support have now acknowledged that my test was valid and that the unit should have easily reached 1°C, even with a small volume. However, despite this, there is still no resolution or replacement offered, and the process continues to drag on probably waiting another 7 days for a response .

I’ve given 2 stars because the product concept is good and, if working correctly, would be excellent—but the quality control and especially the customer support response times are not acceptable for a premium product.

At this point, I’m still waiting—weeks later—for a proper resolution.

We purchased the Infrared sauna about 3 weeks ago now and have been using it daily ever since! The product itself is fantastic and was so easy to put together. It literally only took 30 minutes to build but then took a further 30 min to hoover out the random sawdust and wipe down all the surfaces that were covered in dust. Beware as well - there is a lot of robust packaging to deal with at the end.
The bluetooth speakers work great and make a big difference when you want to meditate while in the sauna. It's become my 30 minutes of pure downtime each day and I love that. The ozone filter is great too. The control panel for the timer and sound are a bit fiddly but they do work as they should. I prefer a good old fashioned hourglass sand timer in the sauna over the digital that comes with it.
The only reason I haven't given them a 5 star rating is that I made a call to customer service about a query I had and the person on the phone wasn't very helpful at all. And, the website says delivery in 2 business days but it actually took 4 as the delivery is 2 business days from when the delivery company get the order. The delivery drivers were great though.

Having owned a similar ice bath from a rival brand I was quite taken aback with (a) the price and (b) quality of product from Myomaster. I have nothing but praise for the product and customer service I have received and would highly recommend.

The sauna came quickly, was easy enough to assemble using the on line tutorials made it simple to put together. The heat is different to a hot stone sauna for sure but i prefer it. It is no less effective but feels less harsh. Been in it every day since I bought it. Customer service is very good.

I found Grace to be a real help in sorting my issues with my chiller - no longer chilling the water. She instructed me on ways to isolate and sort the problem and was extremely good at responding to my queries.

Fab customer service!

I bought a MyoChill last year which unfortunately stopped working this year just as the weather started getting better.

I contacted the team at MyoMaster and Rachelle responded really quickly. After assessing the problem Rachelle sent a replacement chiller without any fuss.

It is rare to find this sort of customer service and it needs to commended when you come across it.

The new chiller is now working away and is doing a great job keeping the water temperature nice and cold.

Great product and even better customer service and I would highly recommend buying from this company.

After a minor issue with the lid of my ice bath, I contacted Myo and they came back within hours on a Saturday with a few options for a solution. Problem now resolved with fast and professionally. Big thanks to Marion

I recently bought a MyoChill+ from Myomaster and was very excited… briefly. The app turned out to be about as usable as a chocolate teapot, and it seemed to make the water dirtier, not cleaner; so I requested a return on 25 March 2026.

A full week later, a return label heroically arrived via email.

Fast‑forward five weeks after the item was collected and I’m still waiting for my refund. I’ve contacted the office weekly, then daily, with all the success you’d expect from shouting into a void.

At this point, the refund feels less like a transaction and more like a myth — the kind sailors warn you about.

Customer service is super fast and helpul - when you're asking questions before you buy, but beware if anything goes wrong - its glacially slow and about as proactive as that wet sock mentioned earlier.

I shall wait a couple more days then raise a dispute with my credit card company.

Totally unacceptable.

Had issues with my pump which stopped working after 21 months. Spoke to Micah via email and he sorted the problem with a replacement after some photos. Pump was warm to touch but not working. I Mentioned the 0Zone cleaner hoses had gone white and hardened and thankfully I was within my 2 year warranty. Great service and contact was within 24 hours. Thank you Myo. Definitely will upgrade my chiller to the plus, once I've saved up.

Ordered the Myo chiller for my wife’s existing ice bath which arrived in a couple of days. Installation was super easy and straightforward forward, energy running costs are lower than predicted which might be due to the fact I installed it in my garage which is nice and cool. I am so impressed that I will probably order the Myo ice bath which I should have done when buying the chiller.

The Myomaster Infrared Sauna is an Excellent piece of kit. Great design. My skin is glowing and sleep has improved. I have given rave reviews to my friends and family and encouraged them to get one. I wish I had invested in this item sooner.

Deborah Fisher

Bought the Myoice bath a few weeks ago as a complete novice to them I wanted to start with something simple, it anrived so quickly and was such a reasonable price. I’ve been doing it every morning and after the initial shock to the system I feel incredible. It’s helped with my legs after a morning run each time as they don’t feel so tired. Very tempted to order one that works with a chiller and will definitely be looking at Myomaster one.

Firstly, very happy with the arrangements for delivery and we constructed the sauna ourselves, mainly with the help of the good YouTube video. We had a small issue with the door handle and contacted MyoMaster. The customer service was excellent and a big thanks to Grace for her responsiveness and patience. Good job!

We bought an inflatable ice bath and unfortunately ran into a couple of issues — the inflatable lid had a slow puncture that gradually worsened, and the fabric cover blew away on a windy day. We got in touch with the team and they were friendly, quick, and genuinely helpful. After reviewing a short video I sent, they decided to replace the entire unit rather than just the faulty lid. Really impressed with how they handled it!

As an older athlete these boot have been a lifesaver when it has come to recovery. Using these with a good mobility programme has allowed myself to maintain training on a daily basis with a big reduction in the feeling of heavy legs going into sessions.

So here’s an update on this completely useless equipment.

My sauna has already stopped working (won’t even get into that), and now the chill bath has leaked and completely ruined the floor in my gym—right after it had just been installed. The flooring had to be ripped up to deal with the damp, and I’ve already sent customer service a video of the damage.

Now I’m stuck trying to fix it myself, but the leak is coming from the bottom—so how exactly am I supposed to find it? I’ve even built a frame to support it and tried filling it with soapy water, but it doesn’t show any leaks unless it’s fully filled. And if I fully fill it, the weight is just going to blow the bottom out even more.

So what exactly am I supposed to do here? Because right now I’m left with damaged flooring and a piece of kit that’s completely unfit for purpose.

I had been thinking about buying a sauna for a while and after some research, I decided on the MyoMaster infrared sauna. It arrived withing the week and took less that 30 minutes to put together. I have been using it regularly for about 2 weeks and I feel so good for it. I train hard an I feel this helps me with my recovery.