MyoMaster Reviews 1.407

I had a minor issue with a MyoMaster product.
Customer Support were excellent. A few messages back and forth, quickly resolved my issue.
Excellent service. Highly recommend MyoMaster.
I will be purchasing further products from them.
THANK YOU!

Delighted with our infrared sauna. Upgraded from an inflatable steam one and it's been well worth it. Delivery was quick, about 5 days from ordering. Sauna easy to build following the video. We've used it regularly since it arrived, and highly recommend.

Recently dealt with Micah in customer service regarding a small issue. Response was quick and instructions regarding the issue were clear, and resolved in an easy and straightforward manner.

Exceptional. Been looking for indoor sauna due a while. Did a fair amount of research and really happy with this one person infrared red sauna, especially at the price. Takes a little longer to warm up than I expected, apart from that really chuffed to bits with it. I have been using it for about 3 weeks, maybe 5 days a week. Get a really good sweat on after 10 minutes. I have been using it for about 20 minutes a session.

Most beneficial for your back as that is facing the heater, although I do stand up and gave heat my front. Using it mainly after a weight session late in the evening. Loving it.

Construction is not too bad, took 2 of us a couple of hours (including the unpacking). Online setup video is way better than the instruction guide (could be improved).

Delivery was great with good communication and 2 person delivery took the sauna upstairs for me. Note it comes in 4 boxes, two of them heavy and bulky - to be expected.

Sales team service was very good, phoning first to advise of delivery and preparation advice. On arrival, there was one issue with one of the parts, after sending an email everything was sorted hassel free.

Congrats on delivering such a great service - as you grow please continue to focus on customer service, makes such a nice change to other faceless services.

Well what can I say… this is the best thing I have ever purchased..20 minutes a day and I’m feeling amazing!! Delivery was very good the lads put it up for me so I could just get on with my day!! If you feel stressed anxious or don’t sleep well. This is. Must!!!!

I was researching these compression boots for a while prior to purchasing, the sale price enticed me to jump in and purchase them. These compression boots have been fantastic, my leg recovery from training and a heavy work schedule is now better than ever.
Highly recommend these!!

Superb experience from Myomaster. Ordering and delivery was excellent in the first place. And when one item arrived with some damage from transit (a much needed step to get in to the ice bath) they jumped into action straightaway in response to our email. Quick reply from the fabulous Micah to acknowledge the problem and to say that a replacement item was sorted and on its way to us without delay.
Sometimes things go wrong. Life isn’t perfect. But the businesses that stand above others are those that see a problem and work to fix it. Excellent customer service all round. Myomaster is just really good at this.

I bought the myo chill around 6 months ago maybe even longer. I recently accidentally broke one of the fitting that attach’s the myo chill to my ice bath. I contacted myo master sent them a photo of the part and with in 24hours they have sent me out a new connector free of charge. I can’t thank them enough. Amazing customer service.

Received fantastic service from Rachelle! Many thanks for the fantastic communication and going above and beyond to resolve an issue.

Excellent communication and delivery procedure. Easy self assembly and enjoying our use very much .
Mark Buckle . Brighton

Great products and great service
Had a small issue, Micah resolved the issue and posted out a replacement item immediately, is a 5 star service

Received my infrared sauna about 3 weeks ago, cannot fault anything so far, delivery was on time and went smoothly, the sauna was easy to build which meant I could start using it pretty much right away.

I use the sauna 4x a week and since then my energy and sleep have been the best they have been in years.

Would highly recommend myomaster and the infrared sauna

Ben Thomson

Good company to deal with. Seems fairly good quality for the money

We are delighted with the infra red sauna we purchased! I was doubtful that it would be as easy as it claims to put together but it really was incredibly straight forward! We are definitely feeling the benefits just a few weeks in! Would highly recommend this product! The company have been very easy to deal with, with people available to talk to 7 days a week.

Really impressed with the Myo Master Sauna. Heats up quickly, feels high quality, and has made a noticeable difference to my recovery after training. Easy to set up and use, and the whole experience is genuinely relaxing. Great addition to my routine—would definitely recommend

Greig Jones

Avoid at all costs. We bought the top package which cost over £4400, most of the parts did not fit. It took over a week for the replacement parts to be sent, but we are STILL missing a critical part of the structure so we cannot complete the build of our sauna. When I call up I’m told it’s being looked into.. what needs looking into? I just need a part sending out.. please avoid and spend your money elsewhere it’s been a terrible customer experience

Avoid this company.

I purchased a cold plunge pool that is now faulty leaking after a couple of months , and trying to get it resolved has been a nightmare. Customer service has been slow, unhelpful, and keeps avoiding giving a clear answer instead of simply replacing the broken item.

It feels like they’re deliberately dragging things out rather than taking responsibility. For a product at this price, the lack of support is unacceptable.

Save yourself the hassle and buy elsewhere.

I can't praise MyoMaster enough and especially Marlon for his excellent help and assistance. I had a problem with my lid and chiller - he asked for a video of each and as soon as I sent, I received a new lid and chiller the next day. Very clear communication and quick responses and the products are of great quality.

For the price this is a great product (Myomaster infrared sauna). Have started using on a regular basis (every other day) and already noticing the differences in sleep quality. Early days yet but looking at how to build into other aspects of training and routine. Deffo need to get an ice bath to compliment this.

Would have liked a bit more consistency between online assembly instruction video and the guide/screws provided as some confusion when putting together but nothing to prevent a relatively speedy assembly.

Overall pleased with this, still early days so hope it will last a long time and make a positive difference to all of our lives.

Right from the start when my fans stopped “Rachelle “ responding and made me feel really important. She felt with my issue and replaced the chiller with no complications. My new unit arrived within a couple of days
The customer care was 100% and the Myochill is a good bit of kit
Thank you Rachelle and thank you Myochill Team
Andy