MyoMaster Reviews 1.407

Such a disappointment. This is my first ever negative review for any product or service, but I feel compelled to share my experience to help others avoid the same situation.

I first came across Myo after seeing Loti speak at an event I was involved in. I was genuinely impressed and inspired by the company’s values and journey. The marketing videos were excellent, and I was completely sold on the idea of owning a luxury sauna and ice bath. I placed an order totalling nearly £6,000 — unfortunately, this marked the end of my positive experience.

Within a few weeks, several items arrived, including the ice bath, dry robe, mat, and chiller. However, due to space constraints, I couldn’t assemble anything until the sauna was installed first. I also needed an electrician present to complete the full setup in one go.

Despite the “48-hour delivery” claims in the marketing, the sauna took three months to arrive. When I contacted customer support for updates, the responses felt like copy-and-paste replies — vague and non-committal. In the final weeks, they attempted to appease me by offering free filters, which never actually arrived.

When the sauna finally turned up, the quality was extremely poor. The timber was rough, with splinters that needed sanding throughout. Several pieces were split or damaged and required repair. Varnish had run onto internal surfaces and needed sanding back, and parts of the exterior hadn’t been treated at all. Fortunately, I have joinery experience and was able to fix these issues myself, but this clearly points to serious quality control problems at the factory.

I then assembled the ice bath, only to discover a small tear at the top. Myo’s response? “Buy some glue and fix it yourself.” I explained that it had arrived defective and had only just been set up due to the delayed sauna delivery. Their reply was that since the ice bath had been delivered over 60 days ago, they would not honour the warranty — and I should fix it myself.

If I could go back in time and keep my money, I absolutely would. The company appears to be growing too quickly, at the expense of customer care and product quality, while continuing to invest heavily in marketing.

Bought an ice bath and chiller a few months ago, service was great and delivery on time. I had an issue with the pump after a few months and they have replaced it without any issues. Really good company and the ice bath and chiller are great quality and chill the water effectively.

Communication and delivery were prompt. We paid for the sauna to built by our carpenter, a little tricky but he got there. Definitely a two man job. The sauna heats up quick and has become a must do routine after my training at least twice a week. It doesn’t take up much space, a perfect accessory to my training.
Would definitely recommend.

I am really so happy I invested in my MyoMaster sauna.So far two weeks in I have used in every day.First off before bedtime better sleep, for sure. I have also used it first thing in the morning As a kick start. Ps I am 72 next birthday I walk a lot each day with my dogs and the sauna is now part of my daily routine.
Tony Mc Gurran N Ireland

I have purchased a number of items including the Sauna and the ice bath which i have had over a year, iv since had a few minor issues as expected but the issues have been resolved so fast, i dont know of any other customer service as good as this highly recommended and well done My master

Love my ice tub, had a small issue needing a replacement part but the customer service was top notch, really fast to reply and the issue was resolved in record time over Easter weekend!

Thanks again Grace!

KR
Simon

Great experience buying from myo absolutely love my new sauna and it's been a great purchase I had a steam sauna for around the last 3 years which I used 3/4 times a week but wanted something to help with recovery from daily workouts and to aid recovery ....the build quality is faultless and very easy to put together 20 minutes or so the finish is top notch and have already recommend this sauna to friends all in all I'm very very happy with my purchase
Myo all the way
William breeze

Exceptional product after care, well beyond industry norms. Special
Shout out to Rachel who sorted me out with a replacement chiller pump today on a bank holiday.

The customer service I’ve received from myo master is absolutely first rate. I could not have asked for more, they exceeded my expectations and some. I love my cold plunge and would wholeheartedly recommend Myo Master.

After a bit of confusion with contact, customer service was excellent when we finally got there. Grace was very helpful and had some suggestions to try but alas after 4 years of use my myo lite battery has stopped charging. I was offered a discount code as well so have just ordered another one. Great little massager, highly recommend 👍

From start to finish, the service has been exceptional. I placed my order and the sauna arrived within five days. Delivery communication was spot on, and the sauna came neatly packed in five boxes. Once unboxed, it took me around 30 minutes to assemble. The YouTube guide walks you through it clearly, and the written instructions are straightforward I did have some minor damage to the dust cover, but it was replaced immediately without any hassle. The communication from the team
- both about the replacement and the follow-up on the product - has been outstanding.
I'm genuinely delighted with the sauna, the service, and the whole experience. If you're on the fence about ordering, I'd strongly encourage you to go for it. You won't regret it. Huge credit to Myo for creating a brilliant product backed by an even better customer service team.
10/10 - I would, and definitely will use again.
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Ordered an ice bath, chiller and sauna in a bundle. Everything arrived within a week and was very easy to set up. I’ve been going a daily morning cold plunge and evening sauna session since and it has given me such a wholesome daily routine. I feel physically and mentally stronger, less achy, and I fall asleep within minutes - which is something I’ve struggled with for my entire life. The sauna is incredible value and is such a joy. I look forward to it everyday. The ice bath not so much, but it’s usually how good I feel afterwards which makes it worth doing.

Fantastic customer service.
After researching which sauna to purchase i reached out via IG chat.
My questions were answered promptly and helped me to decided to purchase.
I’ve now ordered and excited to receive my home infrared sauna

Need spare parts and the were so speedy getting back to me.
Thank you Marion for you help 🙏

All good and easy to communicate , they listen to you and Che k they have the correct details before sending parcels out. Micah helped out for the delivery issue raised .

MyoSauna Infrared. I bought this as an additional purchase to the ice bath and chiller I already bought. The company is great to deal with and their products are excellent. With regards to the MyoSauna Infrared, it was really easy to install with clear video instructions and it works amazingly well. You can get a great sweat on in a short amount of time. It's just a great product and excellent value for money too.

I ordered the wrong size and the process has been amazing. Brilliant quick efficient customer service very helpful and positive, this is what will make Myomaster successful in the long run - Brilliant business. Excited to receive my compression legs. Shout out to Micah and Grace

We have agreed a full refund with Myo Master after buying one of their saunas which fell apart. They're so slow to give us back our money. My next email to them will be to beg for what we've agreed. It's now been 3 days since they once again confirmed they are refunding us, I'd just love them to hurry up and do it. They owe us that at least after all the disappointment we've had since we first came across them in November . It's been nothing but a massive waste of money and time. Myo master I don't want to leave any more 1 star reviews but at this stage it feels like the only thing you respond to is a 1 * trust pilot review.

My sauna arrived the control panel was faulty. Also the side was all damaged the floor was damaged and I was offered £100 good will gesture I refused now I’m getting blanked.