MyoMaster Reviews 1.409

We have agreed a full refund with Myo Master after buying one of their saunas which fell apart. They're so slow to give us back our money. My next email to them will be to beg for what we've agreed. It's now been 3 days since they once again confirmed they are refunding us, I'd just love them to hurry up and do it. They owe us that at least after all the disappointment we've had since we first came across them in November . It's been nothing but a massive waste of money and time. Myo master I don't want to leave any more 1 star reviews but at this stage it feels like the only thing you respond to is a 1 * trust pilot review.

My sauna arrived the control panel was faulty. Also the side was all damaged the floor was damaged and I was offered £100 good will gesture I refused now I’m getting blanked.

The Myo Master infrared sauna has been a game changer for me. I’ve used it multiple times in the two weeks I’ve had it set up. Fairly easy to set up you just might want a helping hand with some of the heavier parts. One of the best things is that this doesn’t drain your electricity bill either. It’s been a calming and relaxing way to decompress after a busy day

I ordered a Myoice plus just over a year ago and the liner had started to develop some small tears in it on the base. I contacted MYO and asked them if i could buy just the liner part as i was out of warranty and they just sent me a new one (the next day!) free of charge!
Excellent customer service.

I had a great experience with Marion throughout my sauna purchase. She kept me consistently updated at every stage, which made the whole process smooth and stress-free. Her communication was clear, friendly, and reliable, and I always felt well informed about what was happening.

Really appreciate the excellent customer service, thank you, Marion.

So excited to recieve MyoChill plus. I had a few questions, which Grace attended to very swiftly. Really good customer service. Cannot ask for any more. Hopefully will have the chiller all set up by the weekend.

Had a few issues with my equipment. Grace via messenger made it easy to communicate when I am busy at work. She was patient and waited for me to send videos after work and replied early next day to give me advice. Very good after sales service.

Top communications very fast response Micah was super helpful

Ordered a chiller next day delivery that took over 3 weeks to arrive after many phone calls I was eventually told it was a mistake and the chiller was sent and arrived a couple days later. I required another chiller so asked if the issues were resolved and if the next one would be sent next day delivery as advertised on the website. I was told yes sorry it would be fine this time . Another 3 weeks and around 10 phone calls later with clueless unhelpful customer service answers like “ I have no access to a record of your sale but someome at the company will I will take a message for you” essentially I’m fighting for weeks to get hold of my product after spending another £1000 with this company. One customer service agent actually hung up on me after I asked whether both times the product wasn’t in stock when we ordered it on the website on both occasions an if this was legal to operate like this. I’ve spent £2000 with myomaster and the delivery time and customer service has been appalling and just to add insult to injury after paying £1000 for the last chiller before it even arrived they have a sale on reducing it to £800. I wish I spent my money elsewhere, I’ve been lied too fobbed off and disrespected.

Delivery was really quick, about 8 days self assembly was really easy took about 45 minutes, been using myomaster 1 person sauna now for a few weeks and really feeling the difference, I weight train and do martial arts and it's really helping my muscle recovery and aching joints , would recommend this company and this sauna 👍

I ordered the myo classic sauna and within a month the panels had warped and split the structure. The company replaced with another of the same model and the same warping happened within a week.

Definitely not an outdoors sauna as advertised. The company has stopped responding to emails regarding the problem.

Poor product, noted that it’s no longer on their website.

I had a minor issue with my chiller. I emailed customer service, I received a very prompt response and excellent advice. Very happy with the customer services and support offered especially as my warranty had run out. Highly recommended 👌

I would have to say Rachele was fantastic - here speedy replies and promptness with answering my questions was brilliant and a rare thing with some customer service establishments these days but Rachele smashed it and quickly sorted out my issue .

Thank you again and have a lovely weekend Rachele 🙂

I recently converted my garage into a home gym and wanted an indoor infrared sauna as the icing on the cake. I had my eye on this one for a while before purchasing it in the black Friday sale with a great discount.

It arrived on time a few weeks later and was an easy build - took us no more than 30 minutes!

The sauna itself is exactly what I was looking for. As a busy working mum with limited time I love nothing more than a reset in the sauna a couple of times a week, burning my incense, doing my gua sha routine and listening to some guided meditation through the speakers. It really is the ultimate self care treat at home. I’ve never managed to get the temperature above 61 degrees but still get a decent sweat on quickly and this works for me.

Only negative for me is the floor panel - I feel the wood used is really flimsy. On its second use my husband stood on the panel and one of the wooden slats broke. We contacted customer service who responded promptly - unfortunately this wasn’t covered under the warranty 🤷🏻‍♀️ We paid £75 for the replacement part which was disappointing. Subsequently a few weeks later I broke another slat so I feel the floor of the sauna isn’t really fit for purpose.

Overall it’s a great sauna for my needs, i’m happy with my purchase and would recommend it to others. I’ve taken a star off for the flooring issue but this is maybe something Myo Master could work on to improve in the future.

I recently contacted MyoMaster Ice Baths regarding an issue with a pump, and I couldn’t be more impressed with the support I received from Micah in customer service.

Micah was incredibly efficient, polite, and professional throughout the entire process. Her advice was invaluable and helped resolve the issue quickly and smoothly. Nothing ever seemed like too much trouble for her, and she handled everything with patience and clarity.

It’s rare to receive such high-quality customer service, and Micah is a real credit to the company. Thank you again for your outstanding support!

Very quick to reply when I was chasing my sauna order
The sauna is great I really injoy it.

Absolutely love my infrared sauna. It feels great to use and it’s very therapeutic and good for recovery. The only slight thing which isn’t really a thing is it takes about an hour to reach 55/56 degrees, I feel it would take 2 hours to reach 65 degrees. But regardless of that I’m so happy with it was a great buy for sure!

Got a infrared Sauna. Took about 3 weeks to delivered. I had contacted them after 2 weeks and they got back to me straight away letting me know that it had been booked for delivery.
Arrives on a pallet.
Set up took around 35 mins. Video on the website was very helpful. However there's a few steps that has already been done for you. (Mainly to do with the door) Which is even better.
The sauna is fantastic, an amazing piece of kit. I've been in it every day for a week now.

Love the sauna but, as a 6ft bloke, it is a bit of a tight fit for your legs and the heat from the lower part onto the backs of your calfs can get uncomfortable, but it is a nice unit.

I can only say how impressed I am not only with the Lux Sauna it self but also the customer service has been first class especially Grace.
I did have to wait a little longer than expected for delivery but it was so worth the wait.
I self built my sauna using the utube video which was excellent and found it quite easy to build.
I couldn't be happier and would highly recommend MyoMaster