MyoMaster Reviews 1.407

I contacted Myomaster with regards to my invoice because the price quoted didn’t match the price on the website. I explained that I had a discount code and by return Marion at Myomaster had amended the invoice to reflect the discount. Absolutely no problems at all. Very good customer service.

Don’t buy an outdoor sauna from Myomaster. We took delivery of our lux sauna in January. Initially it had a leaky roof as it had been constructed incorrectly. To be fair the company rectified that. But in less than 3 months the varnish has weathered so much that less than half the wood has any protection and at some points the wood is so badly split it requires filling. Myomaster say this is normal wear and tear. Oh and apparently the ‘heats up to 100 degrees in 15 minutes’ claim is only met on very hot summer days. Ours heats to 70 degrees in 30-40 minutes and can get up to 80. Plenty warm enough but not as advertised.

Easily the best purchase I’ve made in my adult life. We use the sauna daily to wind down after work or after exercise and it’s just a part of our daily routine now. I had to contact MYO to delay my delivery as I was away and they sorted it with ease. Took less than an hour to build by myself. Just need to save up now for a Sauna Lux for the garden.

I purchased the Sauna Lux and ice bath with chiller bundle in November 2025. I explained at the time that I was waiting for a decking area to be built and asked if they could hold it until completion, which they confirmed they could.

There were a few details I queried at the start around support dimensions and cable entry as I was doing the build myself, and they were great in supplying all the information I needed.

It took longer than expected to complete due to the weather, but it was delivered last week and they held it for around 5 months as promised, which I really appreciated.

Delivery was smooth, and the two guys who fitted it were really friendly and worked hard to get it set up, even in the rain.

I’ve only had one issue, which was with the lower bench support—it seemed to split as I climbed up onto the top seating area. I emailed customer support with photos and a video, and spoke with Grace who sorted a replacement straight away, no hassle.

I’ve already used both multiple times. The sauna heats up quickly and gets seriously hot—it’s a solid product that really puts out the heat.

The plunge pool is great, very sturdy and bigger than most baths. The chiller is quiet and works well, keeping the water cold and clean.

MyoMaster have done really well and I’m glad I spent my money on their product.
5★★★★★

So after a absolute horrendous experience with a company resulting in me cancelling my sauna order , I have been completely overwhelmed by the complete professionalism of this company ESPECIALLY MICAH, who took care of all my questions, understood my brief and order was delivered in 7 days 👌🏻👌🏻

Really good experience with customer service, no fuss asked for video of faulty unit and replacement being sent. Thanks for your help Rachelle

I had a problem with the pump not drawing water through after the winter lay off of the chiller unit. The support was excellent,particularly from Rachelle. I got it flowing by disconnecting the end that goes to the chiller with it turned on. Sucking the water through by mouth and quickly reconnecting the pipe while it was running.

Customer service exceptional. Great to speak to Marion and have her sort out my issue almost immediately. This is encouraging me to look at the sauna to go with my ice bath!!

Frustrated customer.
As a household we’ve ordered an ice bath and a hose connector and neither order has been fulfilled on time or correctly. Initially the ice bath pro was delayed and we were contacted by a random company which didn’t appear legitimate. It was finally resolved but I’d recently ordered the hose connector which was showing available online and I’m still waiting. I called customer services after not getting any response after multiple mails, I got a half attempt at an apology and when I said about no response I was told along the lines of ‘the email system doesn’t always work’. Extremely poor from a company who is advertising everywhere and heavily weighing on the dragons den dialogue.

Save your energy and wasting your time and spend your money on another company who has an actual supply chain set up. I really can’t see myself buying anything else or recommending MyoMaster to anyone.

Update 05 May 2026.
Still waiting for my item and no sign of any refund mentioned in the company response to this review.

Had problem with pump micah sent new one within days his customer service was excellent

I bought a myo chill last year. It developed a fault and they were super helpful. Sent a replacement item. I didn’t have to go through the faff sending back a heavy broken bit of kit . Thanks to Rachelle. Would definitely recommend this company.

The MyoSauna Infrared sauna was delivered and took us less than an hour to assemble. There were a few awkward parts to fit together but we got there. The whole family are so pleased with the sauna and it's getting a lot of use. It takes about 10 minutes to warm up and you can connect to speakers via Bluetooth to play whatever sounds you prefer. It is compact and doesn't take up much room. The value for such a well thought out and designed product is very good when comparing others in the market. The family are enjoying the health benefits already, long may it last.

Very impressed with the service I have received and would highly recommend. The ice bath is a game changer for me in my routine and lifestyle. I would not be without.

Ordered infrared sauna. So far experience been brilliant. Says takes 2 people to build, however manage to assemble by myself due to the innovative design. Heatss up quickly and looks the part.

We love our IR sauna. MYO were brilliant to deal with and very helpful from start to finish. The sauna has been fantastic for inflammation, and we’re already feeling the benefits.

The Sauna build experience was not at all good.

1. Build attempt number one

It was not possible to build the sauna as there was a key roof panel missing. This meant that the sauna was left in an incomplete state that included no roof built or roof tiles thus leaving it exposed to the weather with rain forecast. I had booked an electrician for the following day who I had to cancel at my expense.

2. Build attempt number two

They arrived with a panel but it was the incorrect part and left without doing anything. Electrician cancelled again at another cost.

3. Installation attempt number three

Again they arrived with the incorrect panel. The instructions given by their warehouse manager was to try and cut the panel to try and fit the gap. The build was completed albeit with a gap in the roof.

4. Other issues since build.

The sauna heater repeatedly 'shorted out' when turned on. I had to call the electrician out who found loose connections within the heater.

The thermometer has two cracks.

There are other chips in the sauna panels that were shown to me by the build team, these are fairly minor in nature.

Another great post purchase customer service experience with myomaster. They always endeavor to help and resolve any issues in a timely fashion. Thanks goes to Micah for helping to resolve my issue so quickly.

Great looking product. Tiny bit hard to follow the written instructions but excellent videos on Youtube which show everything. Had a few questions after set up and spoke over email to Micah who was extremely knowledgable and helpful. Looking forward to regular cold water submersions. Even my 11yo son is getting stuck in. Ben

Great customer service from Marion.

Really helpful and sorted my issue straight away, no fuss!

Brought a plunge pool and chiller, initial customer service is great but like other people have stated once there is a problem it seems to fall apart.

Our MYO+ chiller turns of if the O3 ozone filter is activated. I sent them a video of the problem which they responded to in minutes saying they would pass it on to their technical team.

That’s where the issues start no communication, then when I phone they say that they can see an email from technical but they can’t forward it to me and that they have problems and I quote

“ As you may have noticed, I am using a different email to reach out to you since our last email bounced. This sometimes happens with email domains such as Gmail, Hotmail, Yahoo Mail, Live, Outlook, MSN, and Google Mail.”

Anyway still no email or update after a week.

Very disappointing after an initially exceptional response.

Equipment goes wrong, what separates good companies from lesser ones is how they deal with these situations.