Delivery good BUT incorrect item was delivered. Trying to get it sorted is very hit and miss. Since this post Insignia has contacted me, the outcome has been brilliant, much better than I expecte... Toon meer
Bedrijf heeft geantwoord
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Having callid Insignia I foud them very helpful and answered every question that I had on the product. The salesman was very helpful with the purchase and would recomend them to deal with, Many than... Toon meer
The telephone calls with company members was fabulously. We understood what we needed and what we bought. The on going customer support has been great
Called on Insignia on the Monday for advice relating to ordering a 3 way valve. Got through to Jamie who was very knowledgable and extremely helpful. He promised next day delivery and took my or... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Insignia Wellness
Geschreven door het bedrijf
The UK’s largest manufacturer and supplier of steam showers and saunas
Established in 2006, It's fair to say Insignia is not just about showers, it's more about innovation and technology which in turn creates a first-class experience for our customers!
Did you know?
Showroom
Visit us between 9am - 5pm (Mon-Fri) and view all our products, try out our steam showers or relax in a sauna. Long drive, no problem we have refreshments to rehydrate you.
Contactgegevens
9a Deans Road, Old Wolverton, MK12 5NA, Milton Keynes, Verenigd Koninkrijk
- 01908 317512
- sales@insigniashowers.co.uk
- insigniashowers.com
4,5
Uitstekend
1K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Quick and easy
31 mei 2025
Antwoord van Insignia Wellness
Thank you for your feedback! We're glad to hear your experience was quick and easy—just the way it should be. We appreciate your support and look forward to serving you again!
Antwoord van Insignia Wellness
We're really sorry to hear that your item arrived damaged—that’s certainly not the experience we want for our customers. We understand how frustrating it must be to have to reorder, and we sincerely apologise for the inconvenience caused.
If you haven’t already been in touch with our customer service team, please reach out so we can assist you as quickly as possible. We’d like the opportunity to put this right for you, and hopefully turn that 1-Star in to a 5-Star experience.
Thank you for bringing this to our attention.
100 % Insigna mistake, but I had to jump through several hoops to get it rectified
I was invoiced for and sent the wrong parts. having paid extra for express delivery, I wanted this put right quickly, but the agent I spoke to kept insisting that I send a picture of the parts supplied. I explained that they were exactly as invoiced, so it was pointless sending a photo; they were not damaged, just wrong. The agent then tried to tell me I would have to contact customer services BY EMAIL. Eventually, she agreed to look at my order and discovered that I had ordered the correct parts, but had been invoiced and sent the wrong ones.
Once the agent found that I was being honest all along, she put things right very efficiently and quickly. It was just so torturous getting to that point.
19 mei 2025
Antwoord van Insignia Wellness
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you encountered when trying to resolve the issue with your order. We completely understand how disappointing it must have been—especially after paying for express delivery.
While we’re pleased to hear that the matter was eventually resolved quickly and efficiently, it’s clear that the initial handling didn’t meet the standard of service we strive for. Your feedback highlights an area where we need to improve, particularly in how we handle and escalate issues when something goes wrong.
Please rest assured that we’re reviewing this internally to help ensure a smoother and more straightforward process in the future. We really appreciate your patience, and we’re grateful that you gave us the opportunity to put things right.
Still love my shower
Spoke to the sales team for advise, found the part and was expecting a couple of days before I could fit them, however, the part arrived the next day, so great full.
16 mei 2025
Antwoord van Insignia Wellness
Thank you so much for your kind review! We're thrilled to hear that our sales team was able to assist you in finding the right part and that it arrived even sooner than expected. We always aim to provide quick and reliable service, so it’s great to know we delivered for you.
If you need anything else in the future, don’t hesitate to get in touch!
Antwoord van Insignia Wellness
Thank you so much for your kind words! We're thrilled to hear you found our website easy to use, our prices competitive, and our delivery speedy. We truly appreciate your support and look forward to serving you again in the future!
The delivery driver was great however…
The delivery driver was great however the three very heavy boxes of the Sauna clearly stated they required 3 men to lift them!
Some parts were missing however the after-sales was very good, replacement parts were received by next day delivery.
Construction instructions were reasonable but operating instructions were vague.
7 mei 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you, Terry, for taking the time to share your feedback. We’re glad to hear the delivery driver made a great impression and that our after-sales team was able to resolve the missing parts quickly for you.
We do apologise for the challenges with the heavy delivery, this is something we are now reviewing going forward. Your comments about the construction and operating instructions are also noted, and have been passed to our marketing team for review.
We appreciate your honest review and hope you enjoy your sauna now that everything is in place!
Antwoord van Insignia Wellness
Thank you for your kind words! We're delighted to hear your purchase and delivery went smoothly — just the way we aim for. If there's anything else we can help with, don't hesitate to get in touch!
Easy purchase made promptly delivery…
Easy purchase made promptly delivery what more do you want
5 mei 2025
Antwoord van Insignia Wellness
Thanks so much for the great review! We’re glad to hear everything went smoothly with your purchase and delivery — exactly how it should be. If you ever need anything else, we’re just a message away!
Antwoord van Insignia Wellness
Thank you for your feedback! We're so glad you were happy with the fast delivery—enjoy your purchase, and don’t hesitate to reach out if you need anything else!
Great customer service
Even after nearly five years since purchasing my Insignia bath, the customer service team continues to respond promptly—both by phone and email—which is a true testament to their excellent service. I recently contacted them about a minor issue with the product I bought years ago, and they immediately sent the necessary spare parts along with detailed instructions on how to install them
21 april 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you so much for your kind words and continued trust in Insignia! We're thrilled to hear that even after nearly five years, our customer service has lived up to your expectations. It’s always our goal to provide long-term support and ensure your experience with our products remains positive. If you ever need further assistance, we're only a call or email away!
Having a bad day.
The lady I spoke to I felt was not interested in helping. She kept talking over me. She seemed quite snappy only I couldn’t get the number for the part anywhere else I would have cut the call. Maybe I got her on a bad day. But having spend almost £2000 insignia needs pleasant helpful people on the phones. And a manner in which encourages referral for customers.
23 april 2025
Antwoord van Insignia Wellness
Hi Audrey,
Thanks so much for taking the time to leave a review—although we’re genuinely sorry to see it’s just 1 star. That’s never what we aim for. I’ve looked into your call, and while we can see it was logged, unfortunately, it wasn’t recorded, so we’re unable to hear exactly what went wrong.
That said, it’s clear from your message that we didn’t meet your expectations, and for that, we sincerely apologise. A member of our senior team will reach out to you shortly via phone to see how we can put things right. Your experience matters to us, and we’d love the chance to make it better 🙏🏽
Rubbish shower cabins & awful customer service
Not even 12 months old and looks like it’s been fitted more than 10 years ago. Stay well away from such products as when a fault arises and you contact them all you shall receive is bizarre responses.
Not to forget the rubbish customer service you shall receive when you do report such. Anne from Insignia Customer Services has literally been taking the Pss on a different level.
As stated within the email, I shall send back the full unit which isn’t even 12 months old to the businesses registered address.
22 april 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
Dear Mr. Ali,
I'm sorry to hear you're unhappy with your experience. To help us resolve this as quickly as possible, please email us at customerservices@insigniashowers.com. If you could include a brief summary of the issue along with any supporting photos, I’ll ensure one of our managers personally looks into your case.
We’re here to help and will do our best to assist you.
Do not buy if you want it to last more than a year
We got an insignia shower quadrant.
First year fantastic Then!!! The shower started to come on by itself. Just for a few mins Like a very forceful drip/ gush. Phoned customer service to be told. That's what happens with these showers it's releasing steam. Really. I have gas heating system so only heats up when required. Something not right here Anyone else have this problem. I would not recommend as it wakes me up at night every night !!
Update to response
Perhaps the customer service representative that answered my call needs refresher training? However she did advise me to tap the shower head to release any water trapped. Which has no effect on the gushing. The seal you talk about can this be replaced?
Update to response
Ok perhaps I should upload a video of what happens after a while (as this did not happen in the first few years) so people could decide if they would want to or could put up with that
Thanks for your response
23 april 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for taking the time to share your experience, and we're truly sorry to hear about the issue you've encountered with your shower.
Just to clarify, the shower isn't releasing steam on its own during the night. What you're likely experiencing is retained water in the showerhead. After use, water can remain trapped due to a vacuum effect. When this seal eventually breaks—which can happen at any time—it causes the water to release, often sounding like a drip or sudden gush.
This is a common occurrence with many showerheads of this design and isn't unique to our product. A simple way to prevent it is to gently tap the showerhead after use to break the vacuum and allow any remaining water to drain.
If what you're experiencing seems different from this, please don’t hesitate to reach out again—we’d be happy to help further.
**UPDATE** The water seal is created by a vacuum pressure within the shower head when you turn the water off. (purely physics) There is nothing to stop this.
So professional and efficient lady knew…
So professional and efficient lady knew exactly what I was wanting she explained exactly what I will receive quick delivery all perfect kelvin Sheffield
9 april 2025
Antwoord van Insignia Wellness
Thank you, Kevin, for your kind words! We're thrilled to hear you had such a positive experience and that everything was explained clearly and delivered efficiently. We'll be sure to pass your lovely feedback on to the team member who assisted you.
If you ever need anything else, we're always here to help!
Technical services were great in…
Technical services were great in helping to identify the correct part required.
1 april 2025
Antwoord van Insignia Wellness
Thank you for the great feedback! We're so pleased to hear our technical team was able to help you find the right part — that's exactly what we're here for. If you ever need further assistance, don't hesitate to reach out!
Infra Red sauna MXOS1500
We prepared a cement base but elected to have Insignia install to avoid any fitting or warranty issues. This also meant the exterior wood was treated so does not need re-treating until the weather improves.
Nero on customer services was extremely helpful and knowledgeable about this product and Steve and Derek very polite and efficient fitters.
We had a problem with the roof and a splitting pillar which we advised immediately and these were replaced with minimal fuss and ease by the same fitters in March.
We are loving the sauna, it is compact and not intrusive at all in the garden, it achieves temperatures we were hoping for and hopefully with regular re-treating of exterior wood will last for years.
27 januari 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for taking the time to leave such a comprehensive review — we truly appreciate it! It’s great to hear that the installation process went smoothly and that Nero, Steve, and Derek were able to provide such a positive experience. We'll be sure to pass along your kind words to them.
We're also glad that any issues with the roof and pillar were resolved quickly and with minimal fuss — that’s exactly the level of service we strive for.
It’s wonderful to hear you’re enjoying your sauna and that it fits so well into your garden. Wishing you many relaxing sessions ahead, and if you ever need anything, don’t hesitate to reach out!
Delivery was fast and I am happy
20 maart 2025
Antwoord van Insignia Wellness
Thanks a lot for your review! We're thrilled to hear your delivery was fast and that you're happy with your experience.
I've bought this steem shower 5 years…
I've bought this steem shower 5 years ago and it looks great but after a few months it went wrong. I can't count how many door rollers i had within a year ir was ok just claimed on line it was ok. But after a year it all started. Crome bits started peel off, rollers sezed shower head braking to bits and costumer service wont help and supply any bits anymore even they blaimed 5 year warranty. Very bed experience for the money..... sorry to leave you bad review but i had yo do it .
17 maart 2025
Antwoord van Insignia Wellness
Thank you for taking the time to share your experience — we’re genuinely sorry to hear that things didn’t go as expected with your steam shower, especially after your initial satisfaction. This certainly isn’t the standard we aim to deliver, and we completely understand your frustration.
We appreciate your feedback about the product's longevity and the service you received. We’d really like the chance to look into this further and see if there’s anything we can do to help, even now. If you're open to it, please reach out to us directly at 01908 317512 with your order details.
Your feedback helps us improve, and we truly regret that your experience fell short of what we strive to provide.
Antwoord van Insignia Wellness
Thanks so much, John for the great feedback! We're happy to hear you found the website easy to navigate — that’s exactly what we aim for.
Easy to use website
19 maart 2025
Antwoord van Insignia Wellness
Thank you for your kind words! We're so glad to hear you found our website easy to use — we work hard to make the experience as smooth as possible.
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