Delivery good BUT incorrect item was delivered. Trying to get it sorted is very hit and miss. Since this post Insignia has contacted me, the outcome has been brilliant, much better than I expecte... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Having callid Insignia I foud them very helpful and answered every question that I had on the product. The salesman was very helpful with the purchase and would recomend them to deal with, Many than... Toon meer
The telephone calls with company members was fabulously. We understood what we needed and what we bought. The on going customer support has been great
Called on Insignia on the Monday for advice relating to ordering a 3 way valve. Got through to Jamie who was very knowledgable and extremely helpful. He promised next day delivery and took my or... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Insignia Wellness
Geschreven door het bedrijf
The UK’s largest manufacturer and supplier of steam showers and saunas
Established in 2006, It's fair to say Insignia is not just about showers, it's more about innovation and technology which in turn creates a first-class experience for our customers!
Did you know?
Showroom
Visit us between 9am - 5pm (Mon-Fri) and view all our products, try out our steam showers or relax in a sauna. Long drive, no problem we have refreshments to rehydrate you.
Contactgegevens
9a Deans Road, Old Wolverton, MK12 5NA, Milton Keynes, Verenigd Koninkrijk
- 01908 317512
- sales@insigniashowers.co.uk
- insigniashowers.com
4,5
Uitstekend
1K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
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Poor quality stuff at inflated price.
Poor quality stuff at inflated price.
Bought a wooden shower tray insert with was delivered quickly. However the workmanship was extremely poor with no quality control.
18 augustus 2025
Antwoord van Insignia Wellness
Thank you for taking the time to share your feedback. We’re very sorry to hear that the wooden shower tray insert didn’t meet your expectations in terms of quality. This is certainly not the standard we aim to deliver, and we appreciate you bringing it to our attention. We’re pleased the delivery was prompt, but we’d really like the chance to resolve the issue for you. Please reach out to our customer care team so we can look into this further and arrange the best possible solution.
Great product quality back up
18 augustus 2025
Antwoord van Insignia Wellness
Thank you for your review! We’re delighted to hear you’re happy with the quality of our product and the support provided. Your feedback means a lot, and we’re always here if you need any further assistance.
Speedy dispatch and delivery
Ordered a new shower valve on Friday afternoon and paid for express delivery, expecting it to arrive Monday. However DPD delivered it Saturday afternoon! Brilliant turn around from Insignia. Customer Service was brilliant and Ursula, who I dealt with in sales, pulled out all the stops to get the valve to me in super quick time! Many thanks.
15 augustus 2025
Antwoord van Insignia Wellness
Thank you for such fantastic feedback! We’re so pleased your shower valve arrived even sooner than expected, and that our express delivery exceeded your expectations. It’s wonderful to hear that Ursula and our customer service team were able to help make the process smooth and quick for you.
We truly appreciate you taking the time to share your experience; it means a lot to us. Wishing you many hassle-free showers ahead!
Spare parts
Spare parts
Order a couple of spare parts for my shower cabin. Paid for express delivery and the parts were with me in 2 days so very pleased.
11 augustus 2025
Antwoord van Insignia Wellness
Thank you for your feedback! We’re delighted to hear your spare parts arrived so quickly and that you’re pleased with our service. We really appreciate you choosing us and taking the time to share your experience.
I recently purchased a sauna from…
I recently purchased a sauna from Insignia Wellness and the whole experience was outstanding. The staff and owners were knowledgeable, friendly, and genuinely cared about helping me choose the perfect model. Delivery and installation were smooth, and the quality of the sauna has exceeded my expectations. It’s now my favourite way to unwind, and I’d recommend Insignia Wellness to anyone looking for top-quality products and service.
8 juli 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you so much, Marko, for your wonderful feedback! We’re thrilled to hear that your experience with Insignia Wellness was such a positive one. Our team is passionate about helping customers find the perfect fit, so it’s fantastic to know you felt supported every step of the way.
We’re delighted that your sauna has become your favourite place to relax and unwind, and we truly appreciate your recommendation. Enjoy many rejuvenating moments ahead!
Antwoord van Insignia Wellness
Thanks so much for your review! We’re delighted to hear ordering was easy. Your new shower is on its way, and we can’t wait for you to start enjoying it. If you need any help with tracking, delivery, or setup, our team is here for you.
Ordered an in stock part that I needed…
Ordered an in stock part that I needed quickly paid for fast delivery only to be told next day it was actually out of stock and would be 5 weeks later, but still showing in stock on the website. Not impressed, spoke to customer service to try and get an alternative part totally useless waste of time.
24 juli 2025
Antwoord van Insignia Wellness
Thank you for your feedback, Mark, and please accept our sincere apologies for the inconvenience and frustration caused.
While the item was listed as “in stock” at the time of your order, it appears there was a discrepancy between our system and the actual physical stock levels, which had not yet been updated. We’re very sorry for the confusion this caused.
I understand that a member of our team did suggest an alternative supplier where you might be able to source the part. However, we’re unsure if you were successful in obtaining it. If you’re still in need of the item, please don’t hesitate to get back in touch. We’ll do our best to help find a solution for you.
Super quick delivery of spares
Super quick delivery of spares. I Ordered some new shower door runners and they arrived well packed and as described well done all
20 juli 2025
Antwoord van Insignia Wellness
Thank you so much for your kind feedback! We're delighted to hear that your shower door runners arrived quickly, well-packed, and just as expected. It's great to know our team delivered the level of service we aim for. We'll be sure to pass your comments on. Thanks again for choosing us! 🚿
Right hand quadrant steam shower
Right hand quadrant steam shower
The shower base has a defect in it and the Bluetooth and radio are not fit for purpose as there is interference which when asked about basically blamed everything except for the product overall poor quality unfortunately
16 juli 2025
Antwoord van Insignia Wellness
Thank you for taking the time to leave your review.
We're very sorry to hear that the product did not meet your expectations and that, despite efforts from our customer service team, we were unable to reach a resolution that satisfied your concerns. We understand how disappointing this must be and regret any inconvenience caused.
Your feedback regarding the shower base and Bluetooth/radio functionality has been noted and passed to our product team for further review, as we are always looking to improve our designs and overall quality. While we're unable to change the outcome in this case, we do genuinely value your input and appreciate you bringing these issues to our attention.
Easy to navigate.
15 juli 2025
Antwoord van Insignia Wellness
Thank you, Joseph, for your feedback! We're glad to hear you found the website easy to navigate. If there's anything else we can help with, feel free to reach out.
Great Customer Service
7 juli 2025
Antwoord van Insignia Wellness
We're really glad to hear you had a great experience with our customer service. If you ever need anything in the future, don't hesitate to get in touch!
Exceptional service & perfect sauna! Highly recommend!
Recently bought an infrared sauna from insignia wellness and everything was perfect! They helped me choose between all the products in their showroom, letting me test them and try the features. Booked delivery around me and were very professional, tidy and fast with the install. An absolute dream from start to finish and I would highly recommend them ☺️
1 juli 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you so much for your lovely feedback!
We're thrilled to hear you had such a positive experience with your infrared "Orb" sauna purchase. It’s great to know our team was able to help you find the perfect model and make the entire process smooth from showroom to installation. Your recommendation means a lot to us 😊
Wishing you many relaxing sessions ahead!
Antwoord van Insignia Wellness
Thank you, Robert, for your kind review! We're glad to hear you found the parts you needed easily and that the payment process was smooth.
Antwoord van Insignia Wellness
Thank you so much for the kind words! We're really glad to hear you found the service efficient. Always here to help—hope to see you again soon! 😊
Antwoord van Insignia Wellness
Oops! Looks like our promo code “SUB50” took an unexpected holiday. 😅 Thanks for the heads-up — we’ve wrangled it back into action, and it’s now working like a charm! Any issues, just let us know!
Antwoord van Insignia Wellness
Thank you so much for your kind feedback. We're delighted to hear that you're happy with both our service and the product.
Your satisfaction means a great deal to us, and we're always here if you need any further assistance.
User friendly website with compt
Website easy to use and complete purchase of replacement parts. Items required were clearly displayed and the information accompanying the image, (measurements of the items), enabled confident selection.
19 juni 2025
Antwoord van Insignia Wellness
Thank you so much for your kind review, Len! We're thrilled to hear that you found our website easy to navigate and that the product details helped you confidently select the right replacement parts. Making your experience straightforward and reliable is exactly what we aim for. If you ever need assistance in the future, don't hesitate to reach out. Thanks again for choosing us!
good website good service
good website to identify the spare parts needed. Ordered on Monday, received Tuesday morning. Our steam shower is 10 years old, it is good parts are readily available.
9 juni 2025
Antwoord van Insignia Wellness
Thank you for your great feedback! We're delighted that our website made it easy to identify the parts you needed, and it's fantastic to hear your order arrived so quickly. It's always our goal to keep even older models running smoothly, so we're glad we could help with your 10-year-old steam shower. If you need anything else, we're always here to assist!
Very quick delivery of spare parts
Very quick delivery of spare parts, everything I needed.
5 juni 2025
Antwoord van Insignia Wellness
Thank you for your review! We're glad to hear your spare parts arrived quickly and that you found everything you needed. We appreciate your support and hope to help again whenever you need us!
The help from insignia was first class
The help from insignia was first class. Absolutely brilliant.
4 juni 2025
Antwoord van Insignia Wellness
Thank you so much for your kind words! We're thrilled to hear you had a first-class experience with our team. It means a lot to know our support made a positive difference. We're always here if you need anything in the future!
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