Delivery good BUT incorrect item was delivered. Trying to get it sorted is very hit and miss. Since this post Insignia has contacted me, the outcome has been brilliant, much better than I expecte... Toon meer
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Having callid Insignia I foud them very helpful and answered every question that I had on the product. The salesman was very helpful with the purchase and would recomend them to deal with, Many than... Toon meer
The telephone calls with company members was fabulously. We understood what we needed and what we bought. The on going customer support has been great
Called on Insignia on the Monday for advice relating to ordering a 3 way valve. Got through to Jamie who was very knowledgable and extremely helpful. He promised next day delivery and took my or... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Insignia Wellness
Geschreven door het bedrijf
The UK’s largest manufacturer and supplier of steam showers and saunas
Established in 2006, It's fair to say Insignia is not just about showers, it's more about innovation and technology which in turn creates a first-class experience for our customers!
Did you know?
Showroom
Visit us between 9am - 5pm (Mon-Fri) and view all our products, try out our steam showers or relax in a sauna. Long drive, no problem we have refreshments to rehydrate you.
Contactgegevens
9a Deans Road, Old Wolverton, MK12 5NA, Milton Keynes, Verenigd Koninkrijk
- 01908 317512
- sales@insigniashowers.co.uk
- insigniashowers.com
4,5
Uitstekend
1K reviews
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Fitting instructions inadequate. Broken parts
No mention in the fitting instructions that the bath cannot be fitted flush to a wall as all the internal piping runs from below to above the bath around the outside of the bath. Fittings protrude behind the main control panel. A brass fitting was supplied with a crack, so my fitters were unable to complete the job. No response when contacting the supplier (Insignia direct) about the broken part.
9 oktober 2025
Antwoord van Insignia Wellness
Hi Neil,
We’re very sorry to hear about the issues you’ve encountered with your bath installation and the damaged fitting. This certainly isn’t the experience we want for our customers.
Our baths are designed with integrated plumbing that does require a small amount of clearance from the wall in order to make those final connections.
Regarding the defective part, I can see that you reached out to our customer service team on Sunday, and they arranged for the replacement part to be sent out today.
While we’re disappointed to see a 1-star review, please know that we acted as quickly as possible once our team was back in the office after the weekend. We hope the swift resolution helps restore your confidence in our service.
Antwoord van Insignia Wellness
Thank you for your kind feedback! We’re delighted to hear your order arrived quickly and that you’re happy with our service. We really appreciate you taking the time to share your experience.
Spare part arrived within24 hrs Ordered a spare part which arrived…
Ordered a spare part which arrived within 24 hrs , not the cheapest p+p but can’t fault service
20 oktober 2025
Antwoord van Insignia Wellness
Thank you for your review! We’re really pleased to hear your spare part arrived so quickly and that you’re happy with our service.
No problem with insignia but getting a plumber who knows about them is near on impossible round here 😩
Insignia have been amazing HOWEVER I cannot get my parts fitted because I have not yet been able to get a plumber that knows about insignia showers . Fingers crossed I will soon . I love my insignia showers UPDATE I have had someone to fit the new thermostat And. New knob. It cuts me £100 and niw it’s just lukewarm. He’s niw gone away for three weeks and I don’t trust him to have him back anyway . I am gutted. What do I do now ? So stressing
12 oktober 2025
Antwoord van Insignia Wellness
Thank you for your review — we’re so pleased to hear how much you love your Insignia shower, though we completely understand how frustrating it must be not to have it working perfectly just yet.
It sounds like the new valve has been fitted but the temperature hasn’t been calibrated correctly before the knob was replaced. This quick video guide should help resolve the issue:
https://support.insigniashowers.com/hc/en-us/articles/115002898325-How-to-remove-the-thermostatic-cartridge
We hope this helps get everything running smoothly again very soon.
UPDATE! Charging £14.95 to ship £42 part!!!…
Nothing went wrong but charging £14.95 for a 7 day shipping of a small £42 part is excessive in this day and age. This was the cheapest option as well. Could do a lot better.
Update. You can see I received a perfectly acceptable explanation of the reason for the charge. If this had been available at the time I clearly would not have been so critical. The actual experience was in line with my previous orders which have been 5 star. I have modified my rating Thanks
3 oktober 2025
Antwoord van Insignia Wellness
We’re sorry to hear you felt the delivery cost was high. To clarify, your order included a pair of door seals which, due to their length, must be sent via a large-item courier service. Please rest assured that our delivery charges simply cover the cost of picking, packing, and shipping — they are not a profit-making exercise. In this instance, your order was sent via our DPD next-day delivery service, which we upgraded at no additional charge, rather than sending it via Royal Mail. It's a shame you feel all our efforts for £14.95 only deserved 1-star!
Update: Thank you kindly for your understanding and revision of your star rating.
From initial engagement purchasing…
From initial engagement to purchasing the sauna, Insignia were responsive and informative. Steve and Paul did a first rate job of installation and talking me through operation. Having been disappointed by other sauna companies would highly recommend them.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you so much for your wonderful feedback. We’re delighted to hear that you found our team responsive and informative throughout your purchase experience. It’s great to know that Steve and Paul delivered such a high-quality installation and took the time to guide you through the operation.
Needed a replacement steam outlet…
Needed a replacement steam outlet baffle, thought it was a little on the expensive side, but went ahead anyway. The part arrived well packed, but cracked, got in touch with photos and a replacement part was sent straight away. The shower itself is a real luxury experience and a treat to use.
24 september 2025
Antwoord van Insignia Wellness
Thank you, Steve, for taking the time to share your experience. We’re sorry to hear the first part arrived damaged but are pleased our team was able to resolve it quickly. It’s great to know you’re enjoying your shower and finding it a real luxury experience — we truly appreciate your kind words and your understanding.
Excellent service when I has a problem…
Excellent service when I has a problem with a shower roof they were quick to respond and did not charge me postage- love my free standing shower cubicle
25 oktober 2024
Antwoord van Insignia Wellness
Thank you so much for your kind words! We’re delighted to hear that our team was able to resolve the issue with your shower roof quickly and that you’re enjoying your free-standing shower cubicle.
Antwoord van Insignia Wellness
Thank you for your kind feedback. We’re so pleased to hear that our call handler was able to provide clear and helpful advice. Delivering excellent service and support is very important to us, and your comments are greatly appreciated.
Delivery was earlier than expected
Delivery was earlier than expected. Package was well insulated so no breakages. Easy to install. I’m happy
14 september 2025
Antwoord van Insignia Wellness
Thank you for sharing your experience. We’re delighted your delivery arrived earlier than expected and that everything was safely packaged. It’s great to hear the installation was straightforward and that you’re happy with your purchase.
Antwoord van Insignia Wellness
Thank you for your feedback! We’re so pleased to hear everything was excellent and that you’re happy with your experience.
Shower delivery I was well informed and updated in…
I was well informed and updated in relation to the expected delivery, which was carried out on time and efficiently by the driver Derek, who was very helpful, backing up to the garage and unloading for me
8 september 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for your kind feedback! We’re so pleased to hear you were kept well informed about your delivery and that everything arrived on time. It’s great to know Derek made the process smooth and helpful by going the extra mile with unloading. We’ll be sure to pass your comments on to him; he’ll really appreciate it. Enjoy your new purchase, and we’re always here if you need any further assistance!
Very helpfull on the telephone.
Very helpfull on the telephone.
Very prompt delivery.
Couldn't ask for more.
8 september 2025
Antwoord van Insignia Wellness
Thank you for your wonderful feedback! We’re delighted to hear you found our team helpful on the phone and that your delivery was prompt. It’s always our aim to make things as smooth as possible, and we’re so pleased we could deliver the service you expected.
Alex was extremely knowledgeable…& Not AI
Alex was extremely knowledgeable regarding the item with a very clear explanation as well as being able to provide other information & offering on going support would definitely recommend him through this company Big thanks for your patience
& costumer care.
4 september 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you, Malcolm, so much for your kind words! We’re delighted to hear that Alex was able to give you clear, knowledgeable advice and provide the extra support you needed. We’ll be sure to pass your thanks on to him, and he’ll be thrilled to know his patience and customer care made such a positive difference. We truly appreciate your recommendation and look forward to assisting you again in the future!
great service quick delivery
4 september 2025
Antwoord van Insignia Wellness
Thank you for your feedback! We’re so pleased you were happy with our service and the quick delivery. We really appreciate your support and look forward to helping you again in the future.
Gorgeous Steam Shower...
Easy to find accessories for our gorgeous steam cabin shower. We have had our cabin for 6 years now, and its fantastic! Definitely recommend if you are considering getting one.
4 september 2025
Antwoord van Insignia Wellness
Thank you so much for your wonderful feedback! We’re delighted to hear you’ve been enjoying your steam cabin for 6 years and still find it fantastic. It’s also great to know our accessories are easy to find. Your recommendation means a lot to us, and we’re thrilled to have you as a long-term customer!
Signs of Rust
As much as I like the steam cabin shower, insignia appears to let themselves down due to cheap parts.
1 year in the certain parts are showing Rust. What a shame.
Insigna please do yourself a favour and use parts that will not rust.
1 september 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for sharing your honest feedback. We’re very pleased to hear you’re enjoying your steam cabin overall, but we’re truly sorry to learn that some parts have shown signs of rust after a year. This isn’t the experience we want for our customers, and we appreciate you bringing it to our attention. Please reach out to our customer care team so we can assist you further and look into a suitable resolution.
Able to find on line quickly and great…
Able to find on line quickly and great quality and a fast delivery
30 augustus 2025
Antwoord van Insignia Wellness
Thank you for your feedback! We’re glad you found what you needed quickly online and are pleased with the quality and speedy delivery. We really appreciate your support and hope you enjoy your purchase!
Brilliant from order to delivery
Ordered shower and delivered in a few days. Delivery man Derek was brilliantly helpful. Professional and respectful.
Highly recommend
29 augustus 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for your kind words! We’re so pleased your shower was delivered quickly and that Derek provided such professional and respectful service. We’ll be sure to pass your feedback on to him, he’ll be delighted to hear it. Your recommendation means a lot to us!
The bath came very well packaged and…
The bath came very well packaged and arrived earlier than expected. Now it has been assembled it looks great. Comminication was fantastic, I would highly recommened this company.
4 augustus 2025
Antwoord van Insignia Wellness
Thank you so much for your lovely feedback! We’re delighted to hear your bath arrived safely, ahead of schedule, and that you’re happy with how it looks once assembled. It’s also wonderful to know our communication met your expectations. Your recommendation means a great deal to us, we truly appreciate it!
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