Delivery good BUT incorrect item was delivered. Trying to get it sorted is very hit and miss. Since this post Insignia has contacted me, the outcome has been brilliant, much better than I expecte... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Having callid Insignia I foud them very helpful and answered every question that I had on the product. The salesman was very helpful with the purchase and would recomend them to deal with, Many than... Toon meer
The telephone calls with company members was fabulously. We understood what we needed and what we bought. The on going customer support has been great
Called on Insignia on the Monday for advice relating to ordering a 3 way valve. Got through to Jamie who was very knowledgable and extremely helpful. He promised next day delivery and took my or... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Insignia Wellness
Geschreven door het bedrijf
The UK’s largest manufacturer and supplier of steam showers and saunas
Established in 2006, It's fair to say Insignia is not just about showers, it's more about innovation and technology which in turn creates a first-class experience for our customers!
Did you know?
Showroom
Visit us between 9am - 5pm (Mon-Fri) and view all our products, try out our steam showers or relax in a sauna. Long drive, no problem we have refreshments to rehydrate you.
Contactgegevens
9a Deans Road, Old Wolverton, MK12 5NA, Milton Keynes, Verenigd Koninkrijk
- 01908 317512
- sales@insigniashowers.co.uk
- insigniashowers.com
4,5
Uitstekend
1K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Nero at Insignia
I just asked to speek to Nero in tecnicall service and Nero dealt with my enquirey without any problems. He is a Credit to the firm.Trevor Harrison
23 december 2025
Antwoord van Insignia Wellness
Thanks for your review, Trevor! We’re really pleased to hear Nero in Technical Service handled your enquiry smoothly and without any issues. I’ll make sure your kind comments are passed on. He’s a real credit to the team.
Beautiful design
Beautiful design, saving you a lot of time and money, giving a modern look to your bathroom.
10 december 2025
Antwoord van Insignia Wellness
Thank you, Mostafa, for your lovely review! We’re glad you appreciate the design and that it’s helped save both time and money while giving your bathroom a modern look. Your feedback is much appreciated.
I have used you in the past when I…
I have used you in the past when I ordered my s/shower. I have ordered some parts and which came down very quickly well done 👍
17 december 2025
Antwoord van Insignia Wellness
Thank you for your continued support! We’re delighted to hear that your parts arrived quickly and that you were happy with the service once again. We really appreciate your kind words.
Every item arrived safely and on day…
Every item arrived safely and on day time stated
18 november 2025
Antwoord van Insignia Wellness
Thank you for your feedback! We’re pleased to hear that everything arrived safely and exactly when expected. We really appreciate you taking the time to share your experience.
Easy to find spares on their website…
Easy to find spares on their website without searching through everything
5 december 2025
Antwoord van Insignia Wellness
Thank you for your great feedback! We’re glad to hear you found it easy to locate the spare parts on our website without having to search through everything. Making things simple and hassle-free is exactly what we aim for. We really appreciate you taking the time to share your experience.
Antwoord van Insignia Wellness
Thank you for your review, Chris. We’re really glad to hear everything is back up and running again for you. If you ever need any further assistance, we’re always here to help.
What a beautiful shower
What a beautiful shower. Just as described. Had to watch a video for instructions, but very pleased with result!!
13 november 2025
Antwoord van Insignia Wellness
Thank you so much for your lovely review! We’re delighted to hear you’re enjoying your new shower and that it’s exactly as described. We’re glad the video helped with the instructions, too. If you ever need any further support, we’re always here to help. Enjoy your new shower!
Fast delivery
Ordered and delivered really quickly. Fitted ourselves but it was really easy.
30 november 2025
Antwoord van Insignia Wellness
Thank you for your great feedback! We’re pleased to hear your order arrived quickly and that the installation was nice and easy. If you ever need any assistance in the future, we’re always here to help. Enjoy your new setup!
Able to access product seamlessly with…
Able to access product seamlessly with some support of video this makes it easier for customers
29 november 2025
Antwoord van Insignia Wellness
Thank you for your feedback, Richard.
We’re pleased to hear you were able to access the product smoothly and that the video support helped make things easier.
If you ever need any further help, we’re always here for you!
Antwoord van Insignia Wellness
Thank you for the lovely feedback!
We’re really glad to hear you found the service great and very helpful. If you ever need anything else, we’re always here to assist.
Installation video is very vague and…
Installation video is very vague and there is no section on actually operating the shower. This is the second shower we have purchased from yourself and the quality of this one is not as good as the other one
17 november 2025
Antwoord van Insignia Wellness
Thank you for taking the time to share your feedback and for choosing us again for your second shower purchase. We truly appreciate your loyalty.
It's a shame you find the quality of your second shower not up to the standard of your first, especially given how much investment Insignia put into the manufacturing/material process. Not sure which part of the operational side of things you require assistance with, but it should operate very similarly, if not the same as your previous one, depending on the time frame between buying them.
If you require any further assistance, please reach out to us.
Great customer care service
27 november 2025
Antwoord van Insignia Wellness
Thank you for your kind words!
We’re really pleased to hear that you had a great experience with our customer care team. If you ever need anything else, we’re always happy to help!
Good quick service
23 november 2025
Antwoord van Insignia Wellness
Thank you for your review, Mark.
We’re glad to hear you received good, quick service. If there’s anything more we can help with in the future, we’re always here.
Part fitted perfectly and speedy…
Part fitted perfectly and speedy delivery great customer care
23 november 2025
Antwoord van Insignia Wellness
Thank you for the great review, Paul.
We’re thrilled to hear that your part fitted perfectly and arrived quickly. It’s also fantastic to know our customer care team made a positive impression.
If you ever need anything else, we’re always here to help. Thank you for choosing Insignia!
Ordering my spare part from Insignia
Navigating the website and ordering the spare part were easy. The part came within the timeframe mentioned after ordering.
19 november 2025
Antwoord van Insignia Wellness
Thank you so much for your feedback!
We’re delighted to hear that navigating the website and ordering your spare part was quick and straightforward, and that your item arrived within the expected timeframe.
If you ever need any further assistance or support, we’re always here to help. Thank you for choosing Insignia!
No problem at all.
The customer service was absolutely phenomenal, the guys exactly guided me, what I was looking for.
Although I am unable to change the 4port selector and hot &cold cartridges, they send the links but they were not for the used and already installed insignia shower cabin, still happy with their CS.
16 november 2025
Antwoord van Insignia Wellness
Thanks so much for taking the time to leave this review.
We’re really pleased to hear that you found our customer service team so helpful and that they were able to guide you toward what you needed.
However, we’re sorry to hear that the links for the 4-port selector and hot & cold cartridges weren’t suitable for your already installed Insignia shower cabin. That’s not the smooth experience we aim for, especially when dealing with replacement parts.
Thank you again for your kind words about our customer service and for choosing Insignia.
Paid £1600 for a shower and after a…
Paid £1600 for a shower and after a month we start seeing slight defects and the quality of the build is very poor.
1 november 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve experienced issues with your shower, this is not the level of quality we strive to deliver, and we’d very much like the chance to put things right.
Please get in touch with our Customer Service Team at customerservice@insigniashowers.com
, where we’ll be more than happy to look into this further and assist you directly.
Your satisfaction means a great deal to us, and we’re committed to resolving any concerns as quickly as possible.
Kind regards,
The Insignia Team 🚿
Yes I have used my steam shower for the…
Yes I have used my steam shower for the first time today. I also received the oils and the pads today.
So far it is good.
I need more time to use my shower and the steam.
I am happy with this product.
Thank you.
12 november 2025
Antwoord van Insignia Wellness
Thank you, Claristine, for your lovely review!
We’re delighted to hear you’ve started using your steam shower and that your oils and pads arrived safely. It’s great to know you’re happy with everything so far, the experience only gets better as you get more familiar with the steam functions.
Enjoy your new steam shower!
Shower shower came on time nicely…
Shower shower came on time nicely packed I didn’t need a hand with it brought it himself quite impressed as I’m disabled fitter Plumber looks beautiful
14 september 2025
Antwoord van Insignia Wellness
Thank you so much for your lovely review!
We’re really pleased to hear your shower arrived on time and was well-packed. We’re glad that it made things easier, especially as you mentioned being disabled. It’s great to hear your fitter/plumber thinks it looks beautiful too! We hope you enjoy your new shower for many years to come.
Fast service.
26 oktober 2025
Antwoord van Insignia Wellness
Thanks so much for taking the time to leave a review!
We’re really pleased to hear you found our service fast. If you ever need anything else or have any questions about your purchase, we’re always here to help.
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