Delivery good BUT incorrect item was delivered. Trying to get it sorted is very hit and miss. Since this post Insignia has contacted me, the outcome has been brilliant, much better than I expecte... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Having callid Insignia I foud them very helpful and answered every question that I had on the product. The salesman was very helpful with the purchase and would recomend them to deal with, Many than... Toon meer
The telephone calls with company members was fabulously. We understood what we needed and what we bought. The on going customer support has been great
Called on Insignia on the Monday for advice relating to ordering a 3 way valve. Got through to Jamie who was very knowledgable and extremely helpful. He promised next day delivery and took my or... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Insignia Wellness
Geschreven door het bedrijf
The UK’s largest manufacturer and supplier of steam showers and saunas
Established in 2006, It's fair to say Insignia is not just about showers, it's more about innovation and technology which in turn creates a first-class experience for our customers!
Did you know?
Showroom
Visit us between 9am - 5pm (Mon-Fri) and view all our products, try out our steam showers or relax in a sauna. Long drive, no problem we have refreshments to rehydrate you.
Contactgegevens
9a Deans Road, Old Wolverton, MK12 5NA, Milton Keynes, Verenigd Koninkrijk
- 01908 317512
- sales@insigniashowers.co.uk
- insigniashowers.com
4,5
Uitstekend
1K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Jamie was great with me
Jamie was great with me. I wasn't sure about the purchase before speaking to him. He put me at ease cos he had so much knowledge about the sauna and that as well as his mannor built my trust enough to go ahead. Some sauna places seem un reliable but this company seems much more authentic.
31 maart 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you so much for your thoughtful feedback!
We’re really glad to hear Jamie was able to put you at ease and give you the confidence to move forward, his knowledge and approach are exactly what we aim to deliver for every customer. We understand that making a purchase like this can feel like a big decision, so it’s great to know you felt supported and reassured throughout.
We truly appreciate your trust in us and are delighted you chose to go ahead with us. If you need anything at all, we’re always here to help
Very easy company to deal with
Very easy company to deal with & my experience with working with Jamie was top class
26 maart 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for your kind words! We’re really pleased to hear you had such a positive experience and that Jamie looked after you so well. We’ll be sure to pass on your feedback; he’ll really appreciate it!
If there’s anything else we can help with, just let us know
Avoid at all costs
Absolute joke from placing an order right through to installation this Company are atrocious.
I’ve ended up with a steam cabinet without the DAB radio function advertised as that was only available on their 3rd generation model, apparently I have the 4th generation, I would have assumed a newer and better version that only has the antiquated FM radio, hardly an advancement.
My professional installers claimed this was the worse shower cabin they had ever assembled and took them much longer therefore costing me much more.
The internal lighting is patheticly dull.
It doesn’t even come with a remote control which my 18 year old unit did have. Therefore to turn on the shower you’ve got to reach in under the overhead shower and operate a valve soaking your arm in freezing cold water, which because the doors are open soaks the floor.
So badly designed and sold that I’ve had to instruct my lawyers and Trading standards to bring them to task.
Not impressed for nearly two grand
19 maart 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
Hi Ian,
We’re sorry to hear that you’re dissatisfied with your shower.
To clarify, the DAB radio function has been discontinued. While FM was retained for a period, we are now moving away from radio features altogether in favour of Bluetooth connectivity, which allows customers to stream music or access DAB via their own devices, a direction aligned with how most users now prefer to listen.
With regards to installation, we’re unable to comment on individual installers, as we do not assess or approve third-party workmanship. That said, our units are designed to be silicone-free with a quick-click assembly system, and are successfully installed by a wide range of installers. We also provide a dedicated technical helpline, along with detailed manuals and video guides to support installation.
The internal lighting is intentionally designed to be ambient, rather than bright, to create a more relaxing shower environment.
In terms of operation, the unit does not include a remote control, nor was this specified as a feature. The method described for turning on the shower is standard for this type of product; water can initially be run through the hand shower before being diverted to the overhead once inside the cabin.
I purchased my Insignia shower in…
I purchased my Insignia shower in August 2021 and unfortunately I have not been fully satisfied with it since installation.
The built-in music feature is disappointing because even at the lowest volume setting it is still too loud, so it is difficult to actually enjoy listening to music while using the shower.
Another major issue is the design of the hair catcher in the drain. It is extremely difficult to remove hair from it, which makes cleaning and maintenance very frustrating. This is probably the most troublesome part of the shower for me.
I have also noticed that the rubber seals around the shower have turned yellow, and the essential oil pad outlet has also discoloured.
Overall, the shower looks nice but some of the design details make it inconvenient to use and maintain. I would at least hope the company could provide a better replacement for the hair catcher design.
7 maart 2025
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience hasn’t fully met expectations, particularly regarding the music volume, hair catcher design, and the discolouration you’ve noticed over time. Your comments are very helpful and allow us to continue improving both our products and overall user experience.
Over the past five years, we have made a number of product improvements, including adjusting the radio volume to a lower level. The hair catcher and steam guard/oil pad holder have not previously been raised as issues, so these areas have remained unchanged.
That said, we will certainly pass your feedback on to our design team for further review.
Great customer service
Jamie White was excellent on the phone. He took my order well and spoke well about the product. He made sure delivery for my separate orders was synchronised. I had a great customer experience.
4 maart 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for your kind feedback!
We’re delighted to hear you had a great experience and that Jamie provided such excellent service. I’ll be sure to pass your comments on to him; he’ll really appreciate it.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Products that Ive received form this…
Products that Ive received form this company have always been good. You do find a lot if the items they have online for sale are quite often out of stock. Showing available, call and check they have them. And then get an email or call saying they are out of stock after you have paid fir them. But of a pain in backside when Tring tocomplete a job. Customer service is always good though. Would be 5 stars if they had the products in stock that they say they have.
5 februari 2026
Antwoord van Insignia Wellness
Thank you for your review, David.
We’re pleased to hear that you’re happy with the products and customer service you’ve received. However, I completely understand your frustration regarding stock availability. We know how disruptive it is when you’re trying to complete a job and an item turns out to be unavailable after ordering; that’s not the experience we want for our customers.
Stock discrepancies can occasionally occur due to high demand or timing issues between warehouse updates and website availability, but that’s not an excuse; it’s something we’re actively working to improve to ensure our online stock levels are as accurate and real-time as possible.
Thank you again for your honest feedback; it genuinely helps us improve.
Antwoord van Insignia Wellness
Thank you for the great feedback!
We’re really pleased to hear your order arrived much quicker than expected; we always aim to deliver as fast as possible whenever stock and logistics allow.
Thanks again for taking the time to leave a review. It’s genuinely appreciated.
Antwoord van Insignia Wellness
Thanks so much for your feedback!
We’re really glad you were happy with the price and that your LED device arrived promptly. Don’t hesitate to reach out if you need any help or advice.
i was trying to order monsoon shower…
i was trying to order monsoon shower head SP333.
I eventually found the page but there was no way to place the order. there was no add to order or out of stock. also i ordered some replacement door rollers
but it took sometime to locate them. it is not an easy straight forward site
6 februari 2026
Antwoord van Insignia Wellness
We’re sorry to hear you had difficulty ordering the Monsoon shower head and locating the replacement door rollers. The issue with the monsoon head was stock talking to the website, hence it wouldn't allow you to add to the cart. This has since been resolved. Regarding the door wheels, we do have a part finder to make your search a little easier, or you can contact us directly for assistance. Either way, I'm glad you got sorted in the end.
Antwoord van Insignia Wellness
Thank you, Jeanette, for the lovely review!
We’re really pleased to hear it’s always easy to order and that you’re happy with the quick delivery and product quality. Your support means a lot to us and we hope to see you again soon!
You were very helpful and professional.
You were very helpful and professional.
Thanks to your prompt response my shower working as good as new.
28 januari 2026
Antwoord van Insignia Wellness
Thank you so much for your kind words, Nigel.
We’re really pleased we could help, and it’s great to hear your shower is working as good as new. If you ever need anything in future, just let us know!
easy to navigate the web site
easy to navigate the web site, quick and prompt delivery.
23 januari 2026
Antwoord van Insignia Wellness
Thank you for your feedback!
We’re glad to hear you found the website easy to navigate and that your order arrived quickly. We really appreciate you taking the time to leave a review.
Antwoord van Insignia Wellness
Thanks for your review! We’re really pleased to hear your order arrived promptly and in great condition.
Spare Part for Shower
The Insignia representative was very helpful in determining which spare part I required for my shower. He also provided some additional information regarding the operation of the sauna function. I'm very happy with the resolution.
16 januari 2026
Antwoord van Insignia Wellness
Thanks for taking the time to leave a review! We’re really pleased to hear our team helped you identify the correct spare part and provided useful guidance on the sauna function too. Glad everything was resolved smoothly. If you ever need anything else, we’re here to help.
Antwoord van Insignia Wellness
Thanks for your review! Great to hear the product was in stock and arrived quickly after ordering.
Great product and excellent after sales service
We bought an Insignia shower cubicle to replace an old 25 year old cubicle. It was simple to install and no mastic a revelation, designing out leak and mess issues, and complicated plumbing, associated with older cubicles. We recently bought consumable spares and the service was second to none, simple on line catalogue and super fast delivery. Would definitely recommend.
5 januari 2026
Antwoord van Insignia Wellness
Thank you, Phil, for the fantastic review! We’re really pleased to hear your new Insignia cubicle was straightforward to install and that the no-mastic design has been a revelation for avoiding leaks, mess, and complicated plumbing.
It’s also great to know the spares ordering was easy and the delivery was super fast.
All good
Just a spare part for my insignia shower cabin - ordered it , it came on time so all good
1 januari 2026
Antwoord van Insignia Wellness
Thanks, Terry, for your review! Glad to hear the spare part was easy to order and arrived on time. If you need any help fitting it or sourcing anything else in future, just let us know.
Assistant was attentive
Assistant was attentive, listened to the description of my issue and supplied the part number for the required part to order for the repair.
5 januari 2026
Antwoord van Insignia Wellness
Thanks for your review! We’re glad our team listened carefully and helped you identify the correct part number for your repair.
I have purchased items from Insignia on…
I have purchased items from Insignia on previous occasions and never had any probkems.
Never had better service anx always good.
4 januari 2026
Antwoord van Insignia Wellness
Thank you for your continued support! We’re really pleased to hear you’ve always had great service from us and everything’s been trouble-free. If you ever need anything in the future, we’re always here to help.
Phoned to ask about which parts I…
Phoned to ask about which parts I needed. Very helpful. Ordered on line arrived next day. Now fitted. Over all excellent service
30 december 2025
Antwoord van Insignia Wellness
Thanks for the great review! We’re pleased we could help you identify the right parts, and even better that they arrived next day and are now fitted. Really glad you had an excellent experience. If you need anything else, just give us a call.
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