Insuranceline Reviews 

Insuranceline responded to my new personal situation and circumstances, and provided me with a changed and appropriate policy.

i was surprised at how quick i received the funds, even the funeral directors
said insuranceline was very quick at paying the funeral cover. thankyou.

Insurance line has always helped me with my enquiries.
I lost my job a few months ago.
And we had to cut cost every where we could.
I called Insuranceline to help me. And they did.
Great Customer Service and working with the members to easy the direct payments when is required.

The staff is great and patient and makes sure everything is explained to you and makes you feel welcome to ask questions, so you do not feel rushed and make the right choices. Thank you

It was a enjoyable experience joining up the insurance and the personnel were very helpful explaining all the details and professional

I do like the payment plan and all the rest I have heard that it works out for everyone but one issue I did have was I did not get my $100 voucher.

Insurance line is the best that’s around in insurance and to me they are always helpful and helps in any way if you need help
Thankvyou very much insurance line people you are all the very best
Thanks margaret taylor
3/50 dooring street dickson act canBerra 2602

Great service, friendly staff that are happy to answers all questions to provide you with the cover that your life requires.

Insurance line is not honest in their dealings, we have been in contact with various personnel over years re our policy but get run around.
Their current advertising is in no way a reflection of what we are paying etc for policies taken out decades ago, we also have to pay until we are 90 and premiums go up every year.
Trapped, yes!!!

I am a existing client.
17 years ago I took a funeral coverage for my Husband and myself over the phone no one advised me payment is until 90 I would have thought twice.
It was named Towers then now Insuranceline Much later when the contract came close to a month later I noticed the 90
5 months ago my husband passed and I must say pay out was fast.
So now I have one pension not easy my payment for 2 of us was $65.00 every 2 weeks.
Now just for 1person $ 40.48 per fortnight
You are stealing halve should be $ 32.50 every 2 weeks
So Insuranceline that's wrong another 17 years until I am 90 that's at least $17000 on top
Of the thousands already paid.
Now I read you dropped it until 85 to go alongside with other companies.
How about doing the same for your long-standing clients.
INCLUDING THE LOYALTY INCREASE I THINK 17 YEARS QUALIFIES
I think it should be investigated.

My recent experience with insuranceLine needs to be told to all those with a policy or considering a policy.
My mum took a funeral policy for her and my father some time ago as a result of a telemarketer call. Mum believed she was doing the right thing, some time later as she aged I was added to the policy as a person who could question and make changes to the policy on her behalf.
at that time we found out that she had already paid premiums over and above what the payout figure would be for either one of mum or dad should they pass and took the view that we keep paying as she would loose in excess of $8k in premiums.
Mum unfortunately passed this may and when contacting Insurance line to claim I was told I could be given any information about the policy (even though I was approved) because I wasn't a beneficiary. that was ok as the one piece of info I did get was that my brother was listed as the beneficiary. so He contacted the claims dept. and was told that he could be given any info because he wasn't the authorised person!!!! great, especially at a time when your grieving and trying to organise funerals and saying goodbye to your mother.
then we had to provide proof of age and Photo ID, MUM and Dad were/are both in aged car and had no license and no birth certificates or passports ( NB Insurance line done ask for any of these things when there sales leaches get the bank account details to take the premiums)
Anyhow after 4 days of trying to sort documents the claim was approved. however we then had to change the ownership of the policy as it was originally in mums name, even though both mum and dad wer named on the policy. so another 3 days of chasing proof of ID for Dad (who coincidently is in Care and has early dementia) "but we need to discuss this with your father they said"" (NB all 4 kids have enduring power of attorney and enduring guardianship) anyhow after that debacle the policy was transferred to Dads ownership. recently I received an email to advise that the premiums were going up! imagine our surprise, given that now we were only insuring one (1) life not 2.
After a phone call - "hello for a 1 hour wait push 1, for a 2 hr wait push 3, you get my drift.
Anyhow when I eventually got to speak to someone they were new to the "Customer service team" (not his fault) but I was advised that I now wasn't and authorised person on the policy, in fact no one was and they couldn't give me any information or answer any questions as to why the premiums continue to skyrocket even though now only 1 person insured.
during the change of ownership of the policy Insurance Line have obviously decided to remove all Authorisation from the policy and nt tell anyone.
So when I asked about when someone might contact us about the Enduring power of Attorney and guardianship that have been provided to them I got maybe in about 10 days and then we would have to go through the whole rigmarole of phoning and picking numbers just to wait and then maybe get answers
Come on insuranceLine. your dealing with People here who are going though a serious and emotional time not cars or Pets
Get you act together and stop calling vulnerable people on the Phone and locking them into policies they don't understand.
then communicate fully with the families.
Also stop the ripping of with policies when the premiums paid far exceed and benefit that will be payable.
these people are leaches at Best

My mum had funeral and accidental death insurance. She passed away last year after having a fall and broke 4 ribs and her collarbone and a toe. This resulted in her becoming bed ridden due to being in intense pain if she tried to move and she passed away 19 days later. She was diagnosed with some lung nodules 8 months prior but was not symptomatic. The doctor who wrote the death certificate after she passed had written lung cancer as cause of death and nothing about her fall being a contributing factor. This Doctor had only briefly seen mum twice while she was there and didn’t examine her at all.
Anyway insuranceline were good with paying the funeral fund then when I put in the accidental death claim my first case manager called me and I explained to him that if my mum didn’t have the fall she would still be alive and he asked if I could talk to the Gp who wrote the death medical certificate and ask him to write a letter stating the fall was a contributing factor to her passing. I did that and the GP said he wasn’t even really aware of her injuries and he just looked through her file and seen about the lung nodules so that’s why he wrote lung cancer. When I sent it through I then had a different case manager who rang me and said a letter from mums regular GP who she had been seeing for at 10 years stating her fall was the contributing factor and she wasn’t having any symptoms from the lesions and he said this would then help for paying the claim. By the time I seen the doctor and submitted the letter once again went to a different claims person and they rejected the claim straight away. I put it an internal dispute and they said that there was never any phone calls or emails between me and my case manager even though I have proof and declined my dispute. I then went through the same procedure with the external dispute resolution team and they supported the previous decision that was made so I am now forced to go through afca. This company has put so much stress on me since my mothers passing. The other insurance company she had the same sort of policy through accepted all the documentation I put through with no problem at all. I would not recommend insuranceline or TAL as they will do whatever they can to not approve your claim so they don’t t have to pay out. They take your money with no problem though.

I joined way back when Insuranceline was about the only comp[any advertising FUNERAL INSURANCE (which I have on the original papers I signed). The last time I spoke (complained) to somebody there, he informed me "this is life insurance you know, not funeral insurance." First time I'd heard it called that. I signed up for funeral insurance. I didn't need life insurance, my superannuation plan was quite adequate. Now I see all these depressing insurance ads on TV . He wasn't able to give me an answer when I asked where does Insuranceline advertise these days. Has anybody else noticed the lack of Insuranceline ads? Maybe that says a lot. Anyway I'll keep on handing out the money and hope my funeral service breaks even.

Don't waste your time or money on this insurer, income protection they look for every excuse not to pay it.
I have never been on Centrelink but dealing with a claim is just as hard you have to prove every bit of the claim they just sit back and before you actually get the payment months have passed its not a safety net you have been warned income protection not worth the effort to get it, you would wish you where dead.

What a load of rubbish this company is my sister payed her hard earned money in this to give her only daughter the releif of exspencise when she died not knowing at the age of 57 and a brain bleed but it's not considered a accidental death so she planned her death my niece not only grieving her mother's death but hit with all the cost HOPE THESE SCRUMS WHO SIT ON THERE FAT ASS AND MAKE crap DECISION ABOUT WHO SHOULD GET THERE MONEY BACK OR IF IT GOES INTO THEIR FAT POCKETS HOPE YOU CAN SLEEP AT NIGHT WHEN OTHERS JUST CRY.

My mum has had her policy since 2001, by the time the payments will stop she would have payed almost 25000 dollars. We have just been informed that she is only covered for 14000 if she reaches the actual cutoff.
I think this is taking advantage of the vulnerable and older generation. I will not recommend this to my worst enemy. Please be aware before you purchase insurance or if your loved ones are covered by them.

My family and I would like to thank INSURANCELINE for their professionalism and compassion. This time we would like to thank a gentleman by the name of Daniel, after my fathers passing my mother needed to change the beneficiary’s on her insurance policy. Daniel was so helpful spoke very clearly and did all the appropriate paper work that was needed for the changes to be made. An email was sent with an attachment also a letter to my mother as she still prefers to receive things by post. I receive the emails on her behalf. Unfortunately I could not open the zip attachment so I called INSURANCELINE line to let them know I could not open the attachment as we are older people and technology sometimes is a bit beyond what we can do. The young gentleman I spoke to this evening was very very helpful and arranged for the attachment to be sent PDF which I could open.Unfortunately I forgot his name but I would like to thank him very much for his help and support. What a great team of caring professionals the team are at INSURANCELINE.
Thank you
The Crockett family. 04/05/2020

Forgot to get his name, but the gentleman who helped sort my payment intervals was really helpful, empathetic and sincere