Insuranceline Reviews 

635
•
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

Recently following my wife passing, I called insurance line. The gentleman who I spoke with was very kind and accommodating. He made things so much easier. Once I sent all the information required I r... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great customer service very happy with my claim staff were helpfully by puting me on the right claim

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I've had myself & my wife covered for funeral expenses with Insuranceline for some time. Sadly, I had to submit a claim for my dear wife recently. One phone call with a very sympathetic employee gave... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Mum was hospitalised after the news of her dad passing. She was able to submit the insurance claim for my grandfather, from her hospital bed, all she needed to do was email the death cert and identi... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Verzekeringsmaatschappij
  2. ook in
  3. Inkomensbescherming verzekering
  4. Invaliditeitsverzekeringsmaatschappij
  5. Ongevallenverzekeringsmaatschappij
  6. Tussenpersoon voor levensverzekeringen
  7. Uitvaartverzekeringsmaatschappij

Geschreven door het bedrijf

Insuranceline is proudly Australia's longest standing provider of funeral insurance. We believe in one simple philosophy: everyday Australians should have access to straightforward life insurance they can trust.

Roy Morgan Customer Satisfaction Award Winners - 2018

Geschreven door het bedrijf


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

635 reviews

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4,5

Alle reviews

(635)

25 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

The person I was dealing with was very…

The person I was dealing with was very good at making the whole process simple and easy

9 maart 2020
Review zonder uitnodiging
Logo Insuranceline

Antwoord van Insuranceline

Hi Lesley, thank you for your kind feedback. We are glad to hear that your experience with our team was positive and that they made the process easy for you. We will pass your kind words onto our team. Thanks, Jess

Beoordeeld met 3 van de 5 sterren

Thanks heaps it’s been great

6 maart 2020
Review zonder uitnodiging
Logo Insuranceline

Antwoord van Insuranceline

Hi Matthew, glad to hear that your experience so far has been positive. We will pass your feedback onto our team. Thanks, Jess

Beoordeeld met 3 van de 5 sterren

Never really here from you

Never really here from you. All I know is that my premiums come out every month so guess I am still covered

5 maart 2020
Review zonder uitnodiging
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Antwoord van Insuranceline

Hi Judith, we are sorry to hear that you feel this way and we'd like to connect you with a member of our Customer Care team to see they can assist. If you are open to a conversation, please send us a private message via our Facebook page (https://www.facebook.com/Insuranceline) with your policy number and best contact number and we will arrange for a member of our team to contact you. Alternatively, you can reach our team directly on 13 77 87. Thanks, Jess

Beoordeeld met 4 van de 5 sterren

Nice offers

Nice offers. Rounded survey. Motivating

4 maart 2020
Review zonder uitnodiging
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Antwoord van Insuranceline

Hi Trent, thanks for your kind review. we are glad to hear that you're interested in our product. Thanks, Jess

Beoordeeld met 5 van de 5 sterren

Than You

Price, Cover, Friendliness,
EXCELLENT

23 februari 2020
Review zonder uitnodiging
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Antwoord van Insuranceline

Hi Stephen, we are glad to hear that you had a great experience with us. We appreciate your kind feedback and will be sure to share it with our team. Thanks, Jess

Beoordeeld met 3 van de 5 sterren

Very hard to cancel

THIS HAS NOW BEEN SETTLED AND MY MONEY HAS BEEN REFUNDED. Firstly I can say that my claim for my husbands death was dealt with excellently. However after that things went from bad to worse. The policy should have been cancelled and authorised direct debits should have been stopped on his death, this didn't happen! Instead they sent me out an indemnity form, a direct debit request and a form for my details to put the policy in my name. Despite my request three times on the phone they have not cancelled the policy and have deducted two payments from my account without my authorisation. This practice is harassing and bullying in trying to get me to transfer the policy. They are saying I need to do this so I can cancel. Why not a standard form. Their site advertises cancellation is easy, it is not.

22 februari 2020
Review zonder uitnodiging
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Antwoord van Insuranceline

Hi Christina, we are very sorry to hear that you feel this way. We have also noted your comments on Facebook and have reached out via private message to see how we can assist. If you would like to reach our team directly in the meantime, please don't hesitate to give them a call on 13 77 87. Thanks, Jess

Beoordeeld met 5 van de 5 sterren

Hi i am so interested and excited

6 februari 2020
Review zonder uitnodiging
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Antwoord van Insuranceline

Hi Kelera, we are glad to hear that you are interested in our product. If you would like to learn more, we suggest visiting our website (www.insuranceline.com.au) or giving our friendly team a call on 13 77 87 and they will be able to answer any questions you may have. Thanks, Jess

Beoordeeld met 1 van de 5 sterren

STAY THE HELL AWAY FROM INSURANCE LINE

STAY THE HELL AWAY FROM INSURANCE LINE
I signed up in 2011 I was 18 signed up for life insurance for 300,000 was paying $8 fortnight ok then went a dollar and couple cents every year ok I can deal with that December 2019 my payments where $14.63 ok still fine January 2020 my payments a fortnight was now $45.63 yes $45.63 and the insured amount dropped to only 109,000 without any warning or and notice of this at all I canceled the day I say the $45 taken out of my bank account and called choosi who was able to fine me now at 26 $12.74 a fortnight for 400,000 and the best part is the money I pay is capped not to change untill I reach the age of 33 insuranceline is the biggest rip off of them all be warned

1 februari 2020
Review zonder uitnodiging
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Antwoord van Insuranceline

Hi there, we are sorry to hear about your experience with us and that you feel this way. We appreciate your feedback and have shared the details of your experience with our Customer Care team so they can look into this. Thanks, Jess

Beoordeeld met 5 van de 5 sterren

Insurance line were amazing

Insurance line were amazing. I couldn't believe how fast and hassle free it was. My father was diagnosed with a tumor and 11 weeks later he was gone. Dad had been paying his funeral fund a week off his 5 year anniversary. I rang on the Monday morning. Flowers arrived at my house the next day from Insurance line and money was cleared on the Wednesday night. Thankyou so much for a stress free process at such a hard time. Tracy & Darlene

20 januari 2020
Review zonder uitnodiging
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Antwoord van Insuranceline

Hi Tracy and Darlene, thank you for taking the time to leave such kind feedback. We are very sorry to hear about the loss of your father but are glad we could support and alleviate some of the stress during such a difficult time. We will pass on your kind words onto our team and hope you enjoyed the flowers. Best wishes, Jess

Beoordeeld met 5 van de 5 sterren

My name is Luke my dad Garry passed…

My name is Luke my dad Garry passed away a week ago. When I made contact with insurance line the people were friendly and considerate.

When I made my claim for insurance for my dad which he left me, it literally was smooth process and only took a few days to organise a deposit, within 5 days I had my dad's insurance money in my bank.

The whole process was smooth with no dramas, made it alot easier getting things paid for his funeral.

This a legit review n not fake.. they also organised flowers to be dropped off to my home which was such an awesome jesture.

I'll be doing my insurance for my lil family for my self..

Cheers guys 🤙💯

13 januari 2020
Review zonder uitnodiging
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Antwoord van Insuranceline

Hi Luke, we are sorry to hear about the loss of your dad, but are glad our team could provide support and assistance during such a difficult time. We appreciate you taking the time to leave such kind words and will share your feedback with our team. Best wishes, Jess

Beoordeeld met 5 van de 5 sterren

The thing that I liked about…

The thing that I liked about Insuranceline was the fact that they directly said what they offered and then how they delivered it. I found that others who offered funeral insurance that the product was offered by one identity but then underwritten by another company. In other words I was taken by the direct approach

12 januari 2020
Review zonder uitnodiging
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Antwoord van Insuranceline

Hi Keith, thank you for taking the time to leave your feedback, we appreciate your positive words. We are glad to hear that you had a good experience with us and will share your feedback with our team. Thanks, Jess

Beoordeeld met 2 van de 5 sterren

Had a long standing account with them…

Had a long standing account with them when first joined but price kept increasing wasn’t explained to me probably. So called them up the guy this time was very helpful.

12 januari 2020
Review zonder uitnodiging
Logo Insuranceline

Antwoord van Insuranceline

Hi Shelshel, thanks for sharing your feedback with us. We are sorry to hear that you didn't originally have a great experience, but are glad that our team were able to assist when you called. If you have any further questions, please don't hesitate on sending us a message on our Facebook page (https://www.facebook.com/Insuranceline) or giving us a call again on 13 77 87. Thanks, Jess

Beoordeeld met 5 van de 5 sterren

top service and good communications…

top service and good communications with the staff

18 december 2019
Review zonder uitnodiging
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Antwoord van Insuranceline

Hi David, thank you so much for your kind words. I'm so glad to hear that you've had a great experience with us and that you've received great customer service. I'll be sure to share your feedback with our team. Thanks, Jess

Beoordeeld met 5 van de 5 sterren

I was very impressed with the speedy…

I was very impressed with the speedy and professional manner in which my queries were handled by both John and Damien when I just phoned Insuranceline regarding my mother's policy. It is also pleasing to speak to someone who is fluent in the English language. So often it is hard to speak to "new" English speaking customer service people where I often have to ask them to repeat sentences. 5 stars for customer service to Insuranceline.

10 december 2019
Review zonder uitnodiging
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Antwoord van Insuranceline

Hi Robyn, we are glad to hear that you had a great customer service experience with us and that our team were able to assist you promptly and professionally. We will pass on your kind feedback to both John and Damien. Thanks, Jess

Beoordeeld met 5 van de 5 sterren

Insurance line was a big help…

Insurance line was a big help explaining the Insurance policy.,

8 december 2019
Review zonder uitnodiging
Logo Insuranceline

Antwoord van Insuranceline

Hi Sylvia, thanks for sharing your kind feedback, we are glad that our team were able to assist you. Thanks, Jess

Beoordeeld met 5 van de 5 sterren

So far so good

6 december 2019
Review zonder uitnodiging
Logo Insuranceline

Antwoord van Insuranceline

Hi Karen, we are glad to hear that you have had a good experience so far. If you ever have any questions, our team are always more than happy to help. Thanks, Jess

Beoordeeld met 5 van de 5 sterren

I have already recommended Insurance Line(Funeral Insurance) to friends and family!

Mum was hospitalised after the news of her dad passing. She was able to submit the insurance claim for my grandfather, from her hospital bed, all she needed to do was email the death cert and identification via email. The staff at IL guided my mum through the whole process with ease. Mum got the full covered pay-out within 24hrs of submitting the death cert and identification. IL had also sent flowers to her home which I thought was very sweet.

I have already recommended Insurance Line's funeral insurance to family and friends!

14 november 2019
Review zonder uitnodiging
Logo Insuranceline

Antwoord van Insuranceline

Hi Bernadette, we are sorry to hear about the loss in your family and about your mum, but appreciate you taking the time to leave us some great feedback. We are glad that we could assist during this difficult time and that the claim process was smooth. We hope your mum enjoyed the flowers and we will pass your kind words onto our team. Best wishes, Jess

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