insurd Reviews 

1.241
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent customer service, quick and efficient! Usually this process is long and frustrating as you have to read out long strings of letters/numbers which can be a pain. I think this was the first t... Toon meer

Beoordeeld met 5 van de 5 sterren

Renewing the policy was very straight forward and one minor detail was soon sorted out. I was able to download the paperwork within a few minutes of speaking to the operative. It's also good to be ab... Toon meer

Beoordeeld met 5 van de 5 sterren

Fantastic service from Matt at insurd. Offered expert advice with great communication. Took the hassle out of sorting our business insurance. Made the whole process simple and most of all at a great p... Toon meer

Beoordeeld met 5 van de 5 sterren

Absolutely amazing helpful and friendly staff members. Couldn't help me enough. The only down side was the waiting time on hold for someone to pick the call up but apart from that very helpful.

Bedrijfsgegevens

  1. Verzekeringsmakelaar
  2. ook in
  3. Aansprakelijkheidsverzekeringsmaatschappij
  4. Autoverzekering
  5. Caravan- en camperverzekeringsmaatschappij
  6. Taxiverzekeringsmaatschappij
  7. Verhuurdersverzekeringsmaatschappij

Over insurd

Geschreven door het bedrijf

insurd is a specialist vehicle insurance provider, offering top quality cover at sensible prices.

Established over 50 years and with a technology-driven approach, insurd believes in keeping things quick and simple, backed up by world-class customer support for complete peace of mind.

Taxi insurance
Whichever local authority you're licensed with, we've got you covered. With policies starting from £12.50 a week and low deposit payments, insurd will have you on the road in minutes. Cover available for private hire and public hire.

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or
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Motorhome and campervan insurance
From pop-top camper vans to fully integrated motorhomes, supported by the UK's biggest and respected insurers, insurd will find you the best cover at the best possible price.

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or
Find out more about motorhome or campervan insurance

Touring caravan insurance
From Pop Tops to 5th Wheeler RV's, insurd will use their panel of trusted insurers to get you the best deal on caravan insurance.

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or
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Van insurance
Cover for anyone who relies on their van for personal or business use. insurd will use their panel of trusted insurers to get you the best deal on van insurance.

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or
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Travel insurance
If you need cover for your travels, insurd offers comprehensive travel cover for your next trip. They don't believe in imposing age limits and will cover almost all pre-existing medical conditions.

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or
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Business insurance
insurd policies don't stop with the above. They offer several commercial products such as Landlord, Fleet, Minibus, Motor Trade, and Public Liability insurance, which includes cover for sole traders, tradesman, builders, barbers, hairdressers, beauty therapists, dog walkers, driving instructors and more.

Personal insurance
In addition to the policies above, insurd also offer Home and Car insurance.

What's more, you're in control. With instant access to the insurd customer portal and app, you can:

  • View and download all your documents
  • Submit a claim
  • Make payments
  • Request changes to your policy

To find out more about insurd, visit us online or if you prefer a friendly voice:

Call

Temporary insurance
insurd also offers short-term insurance cover for the occasions when annual policies don't cover your needs. Cover includes:


If you prefer a friendly voice:

Call


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 43% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,6

Alle reviews

(1.241)

309 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Avoid avoid.

Avoid avoid.
Try to cancel insurrance after 45 days used,i paid 2 months instaltments from 11, by direct debit.
Cancelation fee on web site is 80 pounds...
I shuld get refund..instead they try to charge another 300 pounds, and refuse to cancel.
Avoid insurd.

18 mei 2026
Review zonder uitnodiging
Logo insurd

Antwoord van insurd

Hello,

We’re sorry for the frustration. It looks like there has been a misunderstanding regarding how your final balance was calculated.

While our cancellation fee is £80, the total also includes the "Time on Risk" premium—this is the cost of the 45 days of active cover you received. Because your two installments didn't fully cover both that period of protection and the fee, a remaining balance is required to "square up" and close the account.

We’d be happy to provide a full, line-by-line breakdown of these charges.

Please reach out to us at hello@insurd.co.uk with your details so we can resolve this for you.

Beoordeeld met 5 van de 5 sterren

I was really impressed!!!

I was really impressed. I wanted to make my life easier by using a company that had all our details. Peter answered our call and sorted everything with such ease. Wonderful. Thank you Peter

15 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service by Emma Smith 5 stars she…

Great service by Emma Smith 5 stars she was very quick to match a quote i had from a different company and am so pleased to deal with her for my insurance very helpfull thanks alot again Emma Smith.

11 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service by Jade

Excellent service by Jade. Found a better policy than the one up for renewal. Clear explanations of the new policy, thorough checking it was right for me and no pressure to buy.

13 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The interaction

The interaction, professionalism and commitment I received from Michael. I can give 1000% if that is possible. I am really pleased with his service. Kudos to Michael.

12 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ashley was fantastic he explained…

Ashley was fantastic he explained everything with ease for me.

I’m extremely happy with my quote at a very competitive price that I couldn’t refuse,,,,,,

Thanks for supporting me and my small business 😁

12 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

What a joke

Tried to make a claim for my caravan awning filled out online form and a day later got a email telling me to phone. So phoned up give all details of what happened only to receive a phone call from my car insurer saying a third party Insurd was claiming against me for damage to my awning. After about 6 phone call I was told they are a broker and my insurance is with a different company.

So im still waiting to know how and why they put a third party claim in with my car insurance as this has nothing to do with my car insurance.

7 april 2026
Review zonder uitnodiging
Logo insurd

Antwoord van insurd

Hi David,

Thank you for bringing this to our attention. We're genuinely sorry to hear about the stress and confusion caused by the handling of your awning claim. It is clear that something has gone wrong in our process, and this is certainly not the level of service we strive to provide.

It sounds as though there has been an administrative error regarding how the claim was logged, particularly concerning the notification sent to your car insurer. As a broker, our role is to act as your advocate and manage the communication between you and the underwriter; in this instance, it appears we have let you down.

We would like to ensure this is rectified as soon as possible.

Please could you contact our complaints team by emailing complaints@insurd.co.uk? We want to investigate exactly why your car insurer was notified and ensure that our processes continue to run as expected.

We value your patience while we try to fix this.

Beoordeeld met 1 van de 5 sterren

Very disappointed with Insurd

Very disappointed with Insurd. After already paying monthly premiums, I was shocked to be charged an extra £447 cancellation fee when the policy was cancelled. The whole process felt unfair and extremely stressful.

Communication was unclear, and I did not receive proper support or a clear explanation of the charges. I tried to cooperate and make payments, but still ended up with a very high cancellation cost.

I would strongly recommend people carefully read all terms and conditions, especially regarding cancellation charges and no claims bonus issues, before choosing this insurer.

27 april 2026
Review zonder uitnodiging
Logo insurd

Antwoord van insurd

Hi, we're sorry to hear our service hasn't met your expectations.

Please get in touch by emailing hello@insurd.co.uk with your vehicle registration number and postcode, and we'll look into this further for you.

Beoordeeld met 1 van de 5 sterren

Very rude costumer service

Very rude costumer service

27 april 2026
Review zonder uitnodiging
Logo insurd

Antwoord van insurd

Hi. Thank you for sharing your feedback. We were concerned to hear about your experience, as providing polite and helpful service is a core value of our team.

We have reached out to you via Trustpilot’s messaging system to gather more details and identify which interaction fell short of our standards, but we haven’t heard back yet. We would truly value the opportunity to investigate this and make things right.

When you have a moment, please contact us directly at hello@insurd.co.uk with your vehicle registration number (if applicable), your surname and your postcode so we can look into this further.

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