insurd Reviews 

1.241
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent customer service, quick and efficient! Usually this process is long and frustrating as you have to read out long strings of letters/numbers which can be a pain. I think this was the first t... Toon meer

Beoordeeld met 5 van de 5 sterren

Renewing the policy was very straight forward and one minor detail was soon sorted out. I was able to download the paperwork within a few minutes of speaking to the operative. It's also good to be ab... Toon meer

Beoordeeld met 5 van de 5 sterren

Fantastic service from Matt at insurd. Offered expert advice with great communication. Took the hassle out of sorting our business insurance. Made the whole process simple and most of all at a great p... Toon meer

Beoordeeld met 5 van de 5 sterren

Absolutely amazing helpful and friendly staff members. Couldn't help me enough. The only down side was the waiting time on hold for someone to pick the call up but apart from that very helpful.

Bedrijfsgegevens

  1. Verzekeringsmakelaar
  2. ook in
  3. Aansprakelijkheidsverzekeringsmaatschappij
  4. Autoverzekering
  5. Caravan- en camperverzekeringsmaatschappij
  6. Taxiverzekeringsmaatschappij
  7. Verhuurdersverzekeringsmaatschappij

Over insurd

Geschreven door het bedrijf

insurd is a specialist vehicle insurance provider, offering top quality cover at sensible prices.

Established over 50 years and with a technology-driven approach, insurd believes in keeping things quick and simple, backed up by world-class customer support for complete peace of mind.

Taxi insurance
Whichever local authority you're licensed with, we've got you covered. With policies starting from £12.50 a week and low deposit payments, insurd will have you on the road in minutes. Cover available for private hire and public hire.

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or
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Motorhome and campervan insurance
From pop-top camper vans to fully integrated motorhomes, supported by the UK's biggest and respected insurers, insurd will find you the best cover at the best possible price.

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or
Find out more about motorhome or campervan insurance

Touring caravan insurance
From Pop Tops to 5th Wheeler RV's, insurd will use their panel of trusted insurers to get you the best deal on caravan insurance.

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Van insurance
Cover for anyone who relies on their van for personal or business use. insurd will use their panel of trusted insurers to get you the best deal on van insurance.

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Travel insurance
If you need cover for your travels, insurd offers comprehensive travel cover for your next trip. They don't believe in imposing age limits and will cover almost all pre-existing medical conditions.

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Business insurance
insurd policies don't stop with the above. They offer several commercial products such as Landlord, Fleet, Minibus, Motor Trade, and Public Liability insurance, which includes cover for sole traders, tradesman, builders, barbers, hairdressers, beauty therapists, dog walkers, driving instructors and more.

Personal insurance
In addition to the policies above, insurd also offer Home and Car insurance.

What's more, you're in control. With instant access to the insurd customer portal and app, you can:

  • View and download all your documents
  • Submit a claim
  • Make payments
  • Request changes to your policy

To find out more about insurd, visit us online or if you prefer a friendly voice:

Call

Temporary insurance
insurd also offers short-term insurance cover for the occasions when annual policies don't cover your needs. Cover includes:


If you prefer a friendly voice:

Call


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 43% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,6

Alle reviews

(1.241)

309 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great service and Good Price

Ashley made the alterations and renewal of my Mo Home policy so efficiently and was a pleasure to deal with
Easy to understand and explained in detail all options and requirements to complete the application process
This is my second year with insurd and have been very pleased with customer service

18 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Excessive Amendment Charges and Poor Transparency

Very poor experience. I needed to make a change to my Private Hire and Hackney Carriage insurance policy to only private hire and was expecting to pay the stated amendment fee in policy up to £50. Instead, I was charged £126.11. This feels excessive and unreasonable, especially when the insurer knows customers often have no option but to make necessary policy changes. The charges were not clearly explained over the phone, and I feel I was overcharged. I am extremely disappointed with the lack of transparency and fairness. I would advise potential customers to carefully check all amendment and administration charges before taking out a policy.

15 juni 2026
Review zonder uitnodiging
Logo insurd

Antwoord van insurd

Hi Imran,

Thank you for taking the time to share your feedback. We're sorry to hear that you have been left disappointed by your recent experience, as we always aim to be completely transparent about our pricing and terms.

We completely understand your frustration regarding the £126.11 charge, especially when you were expecting our standard amendment fee. I would like to clarify the breakdown of this cost, as it involves two separate elements:

Administration Fee: As you rightly noted from our terms of business, our fee for processing a mid-term adjustment is £50.

Underwriting Premium Adjustment: When you change the permitted use of your policy—in this case, moving from a combined Hackney Carriage and Private Hire policy to solely Private Hire—the insurer must completely recalculate the risk. This change in the risk profile often results in an adjustment to the underlying premium charged by the underwriter.

The total of £126.11 reflects both our standard administration fee and the insurer's new premium for your updated level of cover.

That being said, if this distinction was not clearly explained to you by our team over the phone, we sincerely apologise. We expect our agents to provide a full and transparent breakdown of all costs before any changes are finalised. We'd be happy to review the call recording relating to this transaction, so please reach out to us at hello@insurd.co.uk and we'll investigate further.

Beoordeeld met 3 van de 5 sterren

Very disappointing experience with…

Very disappointing experience with INSURD

I paid a deposit of £270 for my insurance policy. After only two days, without even using my car, I received a phone call informing me that because of a CCJ on my record, my deposit would increase by £77 and my monthly payment would increase by £60.

I asked what would happen if I decided to cancel the policy. I was told that out of my £270 deposit, I would receive only around £70 back. This means they would keep approximately £200, even though I had not used the vehicle and the policy had effectively been cancelled after just one day.

I find these charges excessive and unfair. The lack of transparency regarding the costs and the amount retained after such a short period left me extremely dissatisfied. I would advise anyone considering this insurer to carefully review all terms and cancellation fees before purchasing a policy.

4 juni 2026
Review zonder uitnodiging
Logo insurd

Antwoord van insurd

We are genuinely sorry to hear that your experience has left you feeling this way. We never want our customers to feel blindsided by costs.

To provide some clarity, when a policy is taken out, the premium is calculated based on the details submitted. If a validation check subsequently reveals a CCJ that wasn't included in the original quote, the premium must be adjusted to match the correct risk details.

We completely understand why retaining a portion of your deposit for a cancelled policy feels excessive for just a few days of cover. The retained balance covers the short "time on risk," but primarily accounts for the non-refundable setup and cancellation administration fees required to process the policy. We strive to be as transparent as possible about these charges by detailing them in our Terms and Conditions.

We would be more than happy to walk you through the exact breakdown of these charges to ensure everything was applied fairly and correctly. Please contact us directly at hello@insurd.co.uk with your details (policy number, name, postcode) so we can look into your file.

Beoordeeld met 5 van de 5 sterren

The art of customer relations

Ashley was patient, understandable and pleasant. I was contacted by two other insurance firms who left messages giving their details and phone numbers; all within a micro-second and completely impossible to de-cypher unless I played them back at least ten times. This may be a lesson to those who SPEAK to people and never WITH THEM. "If you wish to sell anything, never SPEAK to people".

28 mei 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Amazing staff specia

I was dealt by a guy call elgan amazing person helped me alot with explaining about the policy procedure help me with the discount policy hasn't started yet but let see how they deal with it afterwards. But I do recommend guy call elgan very helpful thanks mate.

21 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Renewal can be tiresome

Renewal can be tiresome - but Jane was quick and thorough making it less painful to trawl through paperwork
Have recommend Insurd to other face painters
Time for another years insurance ...

6 juni 2025
Review zonder uitnodiging

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