Insure & Escape Reviews 

Polite, friendly and helpful correspondent.

I needed to update my son’s medical details on my travel insurance policy for our upcoming holiday. I got through straight away and spoke to Nicky on the phone. She was very pleasant and friendly and dealt with my query very efficiently.

We had to change medical details on our policy prior to travel, this was a very easy and quick process via the telephone. Libby who dealt with this was extremely pleasant and efficient.

I spoke to Sophia today who was so helpful and patient and thorough when I was renewing my travel insurance. She really took the time to go through the medical conditions that I needed to update my policy and was very helpful.

I found Christian extremely professional whilst dealing with my travel insurance. He was patient and considerate when I explained my current circumstances and he found me a one trip policy which exactly met my needs. I will definitely be returning for any future policy which I may need.

I was unable to purchase online due to changes to medical cover so rang customer services. I spoke to Emily who was extremely helpful and we managed to complete the purchase of the cover there and then

Nikki was very efficient and knowledgeable

Charlie was extremely helpful today and helped me get the right insurance after I had forgotten to add thing's to my policy, he was very polite and patient

Quick to respond to query and updated the policy over the phone. Very friendly and helpful.

I’m technically challenged, but was helped along the way with a lot of patience from ensuring escape

After make a few errors on our application I needed to contact Insure and escape directly. I called and within a couple of minutes Diexter answered, he was utterly charming and helpful and steadily took me through the whole application again to amend the mistakes and add other information. Clear and concisely, Thank you.

Friendly but professional customer communications from Dexter today whilst updating my travel insurance. Explained everything clearly and update completed easily.

After reading my policy I realised I hadn’t included things like waiting lists I was on and a surgery I had over a year ago. Called in to advise them of amendments and had very helpful call. All with no extra charge. Definitely recommend for customer service so far. Hopefully I won’t have to find out about claims!

I spoke to a very polite and helpful lady on the phone, and it was very good communication, I was put at ease and my questions were answered.

Very helpful. Used this company last year for our annual travel insurance.
Nicky was very helpful and knowledgeable. Very pleased.

Second day into out holiday my wife slipped and fell breaking her hip I contacted the Insurer and Escape help line and the handler reassured me that they would sort everything she was in a Greek hospital for two days then an air ambulance flew her back to the UK where she was taking to our local hospital Insured and Escape kept us informed on what was happening at every point even when we were back in the UK they phoned to see if any other expenses had occurred Insured and Escape were first class there for us at every point and went above and beyond to reassure us to get us home a big thank you to everyone at Insure and Escape fot all they did and for their professionalism Many Many Thanks Angela and Philip Bainbridge

Not worth one star.
Was unfortunately robbed in Barcelona early October 2025.
Insure & Escapes's claims handlers Rightpath Claims are not regulated so therefore the Financial Ombudsman cannot investigate an unregulated company.
Do not have a claim …so what is the point of using this insurer you will get nothing.
I had an excess of £150.00 and had a number of items stolen. Rightpath Claims applied the excess to every single item so my excess became £1500.00…is this legal?
Followed all the steps to submit my claim. Exhausted dialogue with Rightpath Claims and then complained to Insure & Escape who didn’t even afford me a response, although their terms and conditions said they would. Another course of action would be to complain to Gibraltar Financial Services, where Insure & Escape are registered. Hopefully, being exposed on Rip-off Britain might insure fairness of your claim.

Absolute cowboys. Both Insure and Escape and AXA have not been in contact from time of claim. People on the phone kept telling me to email to the same address and there was then zero correspondence. No update despite frequent attempts from myself.

Keep getting very terse letters from American hospital providers + ambulance company demanding payment. Will be affecting my travel going forward. Absolutely zero accountability from the company who shamelessly are avoiding my correspondence with them.

Avoid like the plague if you want to return to the country you're visiting. Absolutely sick sick with rage at these thieves. Would give 0 Stars if I could.

Very disappointed with the outcome, looking forward to my yearly girly trip when suddenly after losing Mom suddenly I was diagnosed with cancer which came out of the blue.
I had to have emergency major surgery and was told I couldn’t fly for 4 months.
I took out yearly cover which I don’t normally & still trying to get this company to pay out, Jet2 paid straight away no hassle, I’ve got a letter from GP which these have and yet they still say I knew I had cancer before I did, I must have a crystal ball, this is been taken further as I don’t want anyone else to go through the hassle and Mental Issues with the company I have, you pay the money and don’t ever expect to ever need to use your medical insurance or cancel your holiday etc.
Check the small print before getting the insurance.