I couldn’t be more impressed with the customer service from Envision Technology. I bought my TV wall mount from them many years ago and recently bought a new TV. I contacted them to ask for adv... Toon meer
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The product has been amazing. I reached out to the support and dealt with Mike who was incredibly helpful and answered my questions before the morning was over. Highly recommend this company for pro... Toon meer
I recently bought a refurbished item from their official ebay store and was very impressed with both the product and the customer service. There was a missing part that the company promptly sent, with... Toon meer
This TV wall bracket is superb. Low profile when retracted, very well engineered and sturdy when expanded, fixings supplied give a very secure hold to the wall, and to the rear of the TV. It’s a two m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Invision our philosophy is very simple – Expertly engineered products alongside world class customer support. Every mount, monitor arm and TV stand is put through its paces by our excellent product development team and tested extensively until it hits our store. Our products are made for strength, durability and style and our excellent product reviews mean that you can be safe in the knowledge that your screen is in safe hands with Invision.
Contactgegevens
3rd Floor, Falcon Mill, Handel St, BL1 8BL, Bolton, Verenigd Koninkrijk
- 03337727728
- help@invisiontechnology.co.uk
- invisiontechnology.co.uk
4,9
Uitstekend
1K reviews
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Excellent customer service
During a recent house move, I misplaced one of the arms for my MX450 monitor stand. I contacted customer service to inquire about purchasing a replacement arm, and they immediately went above and beyond my expectations.
Without hesitation, they offered to send me a new arm free of charge. Their prompt response, willingness to assist, and generous offer greatly impressed me.
The new arm arrived quickly. I am incredibly grateful for the company's outstanding customer service.
I highly recommend Invision Technology for their high-quality products and exceptional customer service. They have earned my loyalty and I will continue to support them in the future.
17 oktober 2023
Review zonder uitnodiging
Very good experience
I've received a help very quickly and the company has sent me a new replacement part. I was very impressed and surprised. Perfect support!
15 november 2023
Review zonder uitnodiging
I asked for advise to mount a monitor…
I asked for advise to mount a monitor arm. Not only did Invision (the vendor) get back to me quickly, but provided a ton of options how to improve the way I had mounted the arm. Totally solved my problem.
27 november 2023
Review zonder uitnodiging
Good product and price with great support
Great TV bracket product at decent price. I've bought a few invision brackets now for myself and family. What makes me return has been the great customer support, UK based, was able to get someone on the phone to help advise how to adjust bracket for my TV. Another time I'd lost a part (my fault not invisions) and they shipped one out complementary. Great company.
16 november 2023
Review zonder uitnodiging
Company has the best customer service…
Company has the best customer service I’ve ever seen, had an issue with the product I bought and they replaced it and were super nice throughout
11 oktober 2023
Review zonder uitnodiging
This is the 2nd bracket (HDTV-L) i've…
This is the 2nd bracket (HDTV-L) i've had from you. They are very sturdy & well made. With the 2nd one though I have an issue, not major, but, the spanner included doesn't fit the bolts that attach the bracket to the wall.
1 december 2023
Review zonder uitnodiging
Antwoord van Invision Technology
Hi Tony, Thanks so much for your review, it is appreciated! My apologies for any confusion regarding the spanner that is included with the fitting pack and please allow me to clarify its use.
The spanner which we include is specifically just to remove the securing bolts as detailed in step 1 of the instructions. To mount the bracket to the wall, again, as mentioned in the instructions, you need to use a drill and the relevant drill bit depending on the type of wall you are mounting to (so either a 10mm masonry drill bit or a 4mm wood drill bit)
I hope this helps to explain things in more detail and if you still need any assistance, please just let us know and I would be happy to get one of our technical team to contact you.
Kind regards,
Anne
Invision Customer Care.
Superb product
Superb product, excellent price and super speedy delivery. Great company to deal with.
22 november 2023
What a fantastic company
What a fantastic company, excellent quality product and exceptional customer service.
My wall mounted TV had to be replaced, I had purchased the HDTV-DL bracket back in 2017, lost the instructions and spares.
I emailed Invision who responded the next working day with the installation instructions and informing me they had dispatched a full set of installation screws which I received the following day.
I needed to contact Invision again as I still needed help with the configuration of the bracket on my new TV. Within the hour Invision got back to me with the information I needed, we are now up and running :-)
A big thank you to Lorna and the team for all their help.
21 november 2023
Review zonder uitnodiging
Very quick delivery service of the…
Very quick delivery service of the products ordered. We ordered at 3pm and the items were with us next day.
8 november 2023
Solved a problem
I recently bought a new tv to fit into the wall recess next to the fireplace. I bought a wall bracket at the time but it didn't fit the TV as it covered the power inlet. I tried another bracket but no luck. I found Invision Technology on the net and gave them a ring, explained my problem. They couldn't have been more helpful and recommending a solution. I was sent extra spaces and bolts to create a space for the power supply. I ordered the HDTV-E bracket. I have now fitted the bracket and I'm very pleased with the quality of the bracket (especially for the price) and the customer service was excellent I would recommend Invision Technology
31 oktober 2023
Quick delivery: very good product
I ordered a double monitor kit and it arrived quickly, was easy to assemble, and had all the right bits.
And it is decent quality for the price.
31 oktober 2023
Brilliant from start to finish on my…
Brilliant from start to finish on my orders, top notch products, keep it British made, a huge thank you to their customer services too…
30 oktober 2023
ExcellInvision Technology - monitor arms
Excellent customer service. Great products.
17 augustus 2023
Review zonder uitnodiging
Great product
Great product, I would definitely recommend this for wall mounting TV'S
Swift Delivery!
14 oktober 2023
Everything is fine!
The hardware is very solid, all parts seem to be almost oversized and both installation and handling work(ed) perfectly. A request via email had been answered in no time - friendly and competently! Nothing to complain about! Thank you!
15 oktober 2023
Review zonder uitnodiging
Just the job
13 oktober 2023
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