IOLLA Reviews 2.028

TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Walked past the Richmond store on a stroll, popped in for a look, and ended up with tapas, prosecco (sourced from a Spanish restaurant nearby) and a pair of polarised sunglasses I genuinely love.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Visited the store in Richmond to kill time whilst waiting for lunch on Easter Sunday. Left having ordered a pair of high refractive index glasses at a fraction of the price I thought they were goin... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Loved the fact that when I entered the store staff approached me to acknowledge I was there then left me to browse, no hassle/sales chat. Amazing selection to choose from and crystal clear pricing sys... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great staff...really friendly and knowledgeable. It's a pleasure going into the shop. The staff know when to approach and when to leave you to just browse. My varifocal lenses were made specially for... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Brillengroothandelaar
  2. Zonnebrillenwinkel

Geschreven door het bedrijf

IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.


Contactgegevens


4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 3 van de 5 sterren

Took a lot longer to get my glasses…

Took a lot longer to get my glasses than was initially advised.

29 maart 2026
Review zonder uitnodiging
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Antwoord van IOLLA

Hi Katie! We're so sorry to hear you waited longer than expected for your glasses. Unfortunately there's not an email address or order number linked to your review so we're not able to reach out to you. If you can get in touch with our Customer Support team at help@iolla.com we'd be more than happy to look into this for you 😊

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience, lots of frames to choose from and friendly staff willing to help.
I chose to add the reactalite but on picking up my new glasses decided it wasn't for me, I was offered new glasses without the reactalite and refunded the extra cost no fuss, excellent customer service. Would definitely recommend Iolla

4 april 2026
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Antwoord van IOLLA

We’re delighted to hear you had a great IOLLA experience Maureen! Thanks for taking the time to write us this lovely review. We hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Love my new glasses!

Great service and glasses. Highly recommend!

4 april 2026
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Antwoord van IOLLA

Hey Amanda, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!

Beoordeeld met 5 van de 5 sterren

Great staff...really friendly and knowledgeable.

Great staff...really friendly and knowledgeable. It's a pleasure going into the shop. The staff know when to approach and when to leave you to just browse.
My varifocal lenses were made specially for my driving...I drive with my head slightly back, so the distance part of the lense extends further to the middle to compensate. All my family are keen customers and all have several pairs of glasses for different occasions. We cannot recommend iolla highly enough.

16 april 2026
Review zonder uitnodiging
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Antwoord van IOLLA

Hey Geoff, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

Lovely glasses

The glasses are lovely. Nice and light- weight on my face. Also used the opportunity to have my old frames assessed for using as a spare with new lenses

3 april 2026
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Antwoord van IOLLA

We’re delighted to hear you had a great IOLLA experience Moira! Thanks for taking the time to write us this lovely review. We hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

I love my new Poet’s Edit glasses

I love my new Poet’s Edit glasses. They feel great on and the varifocal viewing is fabulous.

3 april 2026
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Antwoord van IOLLA

Hey Patricia, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.

Beoordeeld met 5 van de 5 sterren

I had a fantastic experience at Iolla…

I had a fantastic experience at Iolla Finnieston!

The staff were super attentive and knowledgeable and helped me to find exactly what I was looking for.

I’m delighted with my glasses and I’ll definitely be returning in the future:)

2 april 2026
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Antwoord van IOLLA

Hey Patricia, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!

Beoordeeld met 5 van de 5 sterren

My glasses arrived a little later than…

My glasses arrived a little later than expected but when I did receive them I was absolutely delighted and well worth the wait. The 'try on' feature was great and really helped me decide which/what type of frames suited my face. Ordering was so very simple and website very easy to navigate and use. The quality of these prescription glasses is truly exceptional and at such a low cost. The glasses I received from this company were better and cost less than a third of what I paid last time in a high street opticians.

3 april 2026
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Antwoord van IOLLA

We’re delighted to hear you had a great IOLLA experience Rob! Thanks for taking the time to write us this lovely review. We hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Had to replace my lost glasses and they…

Had to replace my lost glasses and they were really helpful and very quick getting a new pair to me

1 april 2026
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Antwoord van IOLLA

Hey Pumfrett, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!

Beoordeeld met 5 van de 5 sterren

Excellent pre-sales and post-sales…

Excellent pre-sales and post-sales service.
The technical team reached out to double-check my prescription.

2 april 2026
Review zonder uitnodiging
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Antwoord van IOLLA

We’re delighted to hear you had a great IOLLA experience Fabio! Thanks for taking the time to write us this lovely review. We hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

The customer care in selecting frames…

The customer care in selecting frames and lenses for my new sunglasses was excellent.
In particular the 2 girls that served me were very informative and great attitude not somthing that can be taken for granted these days.

Nice relaxed atmosphere in the shop. Great selection of frames without being too busy and cluttered

Overal an excellent purchase experience and will happily recommend the shop to others

26 maart 2026
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Antwoord van IOLLA

Hey Alistair, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

Really helpful friendly knowledgeable…

Really helpful friendly knowledgeable staff. Love the glasses that were delivered on time. Also added bonus that they are dog friendly. I will definitely be back 😍

31 maart 2026
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Antwoord van IOLLA

We’re delighted to hear you had a great IOLLA experience Lorna! Thanks for taking the time to write us this lovely review. We hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Brilliant from start to finish

Brilliant from start to finish. Went after being let down by a major retailer

2 april 2026
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Antwoord van IOLLA

Hey, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!

Beoordeeld met 5 van de 5 sterren

Brilliant personal and friendly service…

Brilliant personal and friendly service in-store and a great choice of frames. Glasses arrived pretty quickly (delivery on the West Coast is a little random) and they’re great. Very happy overall.

1 april 2026
Logo IOLLA

Antwoord van IOLLA

Hey Jasper, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!

Beoordeeld met 4 van de 5 sterren

Got there in the end!!

Loved the store and the choice. Unfortunately the shades I picked weren’t in stock, so it was assumed I would take the tester ones from the shop. I wasn’t happy to do this, and felt I should have been given an option. However I asked about delivery of a new pair, arranged this and they arrived promptly, so pleased with service. Thank you

30 maart 2026
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Antwoord van IOLLA

Hey Laura, thanks for taking the time to leave us this review! We’re so glad we got you set up with a pair you'll love!

Beoordeeld met 5 van de 5 sterren

My go to for glasses

Having spotted some frames that I fell in love with, I decided to give Iolla a trial - I’m now the owner of three pairs of their fabulous glasses and will be adding more in due course.

16 januari 2026
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Antwoord van IOLLA

Hey Jane, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

Superb service but may find range limited…

Range of frames was at first a little bit limited for my personal preference but soon found a pair I liked.
Staff were super helpful and once I'd made the decision to order the process was really easy.
Glasses arrived on schedule and nothing was too much trouble to ensure they fit perfectly.

31 maart 2026
Logo IOLLA

Antwoord van IOLLA

Hey Philip, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.

Beoordeeld met 5 van de 5 sterren

Great staff!

Such friendly, helpful, knowledgeable staff.

1 april 2026
Logo IOLLA

Antwoord van IOLLA

Hey Debbie, thanks for leaving us this 5 star review! We hope to see you again soon.

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