I’ve purchased a headband with Bluetooth to listen to music while sleeping. The product was the poorest quality I’ve ever seen. No instructions, no charging cable. You cannot remove the electronics to... Toon meer
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Would give it zero if I could. Bought 2 of the kids tablets. They have no access to play store or any safety settings but just come with a few 1990s esque pre loaded games. Complete false advertising.... Toon meer
Bedrijf heeft geantwoord
Bought two pair of sandals which took weeks to arrive the quality was PURE RUBBISH. I tried continuously to get an address to return them but no luck ! They did offer me either a 30% discount if i... Toon meer
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Still waiting on a refund after spending 8e to return their faulty item to their supplier which is in uk. Yet they are called Irish Supply. Since 27th January ive had zero response. This compan... Toon meer
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Bedrijfsgegevens
Over Irish Supply
Geschreven door het bedrijf
Welcome to Irish Supply, where quality and authenticity meet. Rooted in Ireland's rich history, we bring you a carefully selected range of products from around the world, all delivered with a touch of Irish tradition. Each product combines global innovation with local charm, offering a shopping experience that's truly unique.
At Irish Supply, excellence is at the heart of everything we do. We carefully check each product to make sure only the best items reach you. We work directly with our suppliers, cutting out the middlemen to not only save you money but also to share the true story behind each product.
Your satisfaction is our top priority. We listen to your feedback and constantly improve, making sure your opinions shape our future. We stand by our commitment to quality with a solid 14-day money-back guarantee.
If you encounter any issues, don't hesitate to reach out to our live chat available Monday to Friday from 9am to 5pm. Just click on the chat icon at the corner of our website, and we'll do our best to resolve any concerns before you consider leaving a review.
Curious about what our customers think? Check out the reviews from others who have shopped with us and see how we strive to exceed expectations every day. Join us at Irish Supply for a shopping experience that blends tradition with innovation.
Contactgegevens
Ierland
- irish-supply.com
1,4
Zeer slecht
796 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Avoid- this site is a scam
Avoid- this site is a scam. They just drop ship cheap Chinese rubbish goods at a large markup. Product took 6 weeks to deliver to Ireland- from a supposedly Irish company. It arrived in a plastic bag with no tags, branding or instructions at all and the quality is nil. Do not use.
15 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi there,
We’re really sorry to hear about your experience, this is not the impression we ever want to leave. We completely understand how disappointing long delivery times can be, especially if the item was intended as a gift or needed urgently. We’re reviewing situations like this internally to make sure customers are properly looked after.
We’d also like to clarify that we’re a fully Irish-owned company, with our customer care team based here in Ireland. While we work with both Irish and international suppliers to offer variety and value, our focus is always on looking after Irish customers first. Some items may also appear on global marketplaces, but we stand by the extra care we take with customer support, quality checks, and our satisfaction guarantee,support you wouldn’t typically get elsewhere.
Your feedback is taken seriously, and we genuinely want the opportunity to review your order and see how we can make this right.
Kind regards,
Siobhan
Response to there response
It is very hard to get an answer from these people,
I asked a question about where my order is being shipped from and what courier will it be delivered from,
No reply,
Tracking is hopeless,
My order hasn’t even been processed yet,
For a unmber of days now it is saying being processed,
I would love to get straight answers,
After asking questions on the live chat never got the answers and i keep trying but now no reply there either
4 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Tony,
We’re very sorry to hear about your experience, we completely understand how frustrating it is when you can’t get clear answers about your order. That’s really disappointing to hear, especially since our customer support team usually resolves over 150 cases a day with high satisfaction. We definitely want to look into your experience personally and make it right. We’ll get back to you right away with a clear update.
Thank you for your patience, we’re committed to resolving this for you.
Kind regards,
Siobhan
Your online advert interrupted my…
Your online advert interrupted my video. Tell your marketing teams to shove their videos.
13 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Matthew,
We understand how frustrating it is when an ad interrupts your video, that’s never ideal.
Sorry for the disruption, and thank you for sharing your feedback. We’ll pass this along to our marketing team so they can review how our ads are shown.
Kind regards,
Siobhan
Ordered 24th November
Ordered 24th November, no delivery. Offered an An Post delivery, which is not active. Contact "support" may as well be talking to the wall.
Asked for a refund, but there's no chance. Asked for ETA for delivery, they have no idea, and then referred to the local post.
"Domestic Deliveries (Within Ireland)
For items ordered from retailers within the Republic of Ireland, standard delivery typically takes between 1 to 5 working days, depending on the courier and service level."
From looking at the review, they reply with "reach out" but no contact was made with me. Please don't use this site. Product is now in transit for 15 days .......
11 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi there,
We’re very sorry to hear about your experience, this is certainly not the kind of service we want any customer to have. We completely understand how disappointing long delivery times can be, especially if the item was for a gift or something urgent. It’s especially frustrating when it feels like your messages haven’t been responded to.
Our customer support team usually resolves over 150 cases a day with high satisfaction, so it’s disappointing to hear we fell short here. We want to look into your case personally and make sure it’s properly addressed.
Kind regards,
Siobhan
Useless Products!
I bought the sink stoppers which were totally useless as they do not stay put. I contacted Irish Supply immediately and was asked to send in a video which I did. That was on 24th November and despite sending further emails I have since not heard a word from them. I even threatened with a poor review if they didn’t respond. I am sitting here with two products still in the original packaging not knowing where to return them to and not knowing how to get a refund.
I might add that this is the second time I’ve had the same experience with Irish Supply. No customer service, no return address, no info on returns and refund policy. Stay away from them. I’m ashamed that they call themselves an Irish Company.
10 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Susan,
We’re really sorry you had to go through this, it’s not the kind of experience we ever want for our customers, and your frustration makes total sense. Once you sent the video, you absolutely should’ve received an update.
It’s especially concerning because our support team usually handles over 150 cases a day with great feedback. We’d really like to check what went wrong in your situation and get this sorted for you as quickly as possible.
Kind regards,
Siobhan
RIPOFF
I bought 2 mirrors, paid over €60 each for them. Saw one for sale ag few weeks later in The Range for €13.95. Contacted the company to complain, but they didn't want to know. Saw the same mirror on sale last week for €12.95. Irish Supplies are a total RipOff...never again. Advice!!! Don't buy from them...I would rate ZERO if I could...
10 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Sarah,
We’re really sorry to hear about your experience, we never want any of our customers to feel this way, and it’s certainly not the kind of experience we want anyone to have with us. We understand how disappointing it can be to come across a similar item at a lower price elsewhere.
We know price comparisons can be frustrating. Our pricing reflects more than just the product itself, it includes local customer support, fair pay for our team, a 14-day guarantee, and quick assistance if anything goes wrong, which many global sites don’t offer.
If you’d like, we’re more than happy to look into this further and help make things right. We’re committed to fixing this for you. Please feel free to:
• Update your review with your order number, or
• Email us at support@irishsupply.ie with “Trustpilot Follow-Up” in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
We’re a small team based in Ireland, and we really appreciate your patience. We’re fully committed to getting this sorted for you.
Kind regards,
Siobhan
The customer service is great and the…
The customer service is great and the leather revitalising cream really works. I would definitely buy from them again.
8 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Carolyn,
Thank you so much for your kind words!
We’re really glad to hear that you had a great experience and that the leather revitalising cream worked well for you. It means a lot to us.
We truly appreciate your support and would be delighted to have you shop with us again.
Kind regards,
Siobhan
Genuinely was just about to order a…
Genuinely was just about to order a product but thought it best to have a quick look at reviews. They are so overwhelmingly negative that I couldn’t possibly order. I will wait until I am happy that this clearly dysfunctional company improves enough to give me confidence to order although it seems more likely that the company will go out of business first.
8 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Brendan,
Thank you for sharing your thoughts, it’s completely understandable to check reviews before ordering, and we appreciate your honesty. It’s disappointing to hear that the negative feedback made you hesitant, and we recognize that it’s our responsibility to rebuild that confidence.
We’ve been steadily improving our processes, communication, and customer support because we genuinely don’t want anyone to have a difficult experience with us. Many of the issues mentioned in past reviews are things we’ve already been working on, and we’re committed to continuing those improvements.
We respect your decision to wait, and we hope that as we make further progress, you’ll feel more comfortable considering us again in the future. If you ever have questions or need clarity before ordering, we’re always here to help.
Kind regards,
Siobhan
Do not order from this company
Do not order from this company
my order did not work and have contacted them several times and not getting anywhere
Will never order again
take my advice don’t bother
A disaster don’t no how they are still in business and not Irish orders come from china
1 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Yvonne,
We’re truly sorry to hear about what you experienced, it’s absolutely not the kind of situation we want any of our customers to go through. It’s especially disappointing because our CS team typically resolves over 150 cases a day with high satisfaction, so we really want to look into your case personally and make things right for you.
Just to clarify, while we’re an Irish-based team, we also work with international suppliers to offer a wider range of products that our Irish customers love. That helps us provide more variety, but we completely understand how it can feel frustrating if the experience doesn’t match expectations.
We appreciate you sharing this with us.
Kind regards,
Siobhan
Typical fake e-store that sells scam…
Typical fake e-store that sells scam products.
Stay away and do not order anything.
7 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Vilnis,
We’re really sorry that this was your experience, it’s never how we want any customer to feel. We completely understand how disappointing it is when things don’t go as expected, and we take feedback like yours very seriously.
To clarify, we are an Irish-based team, and we partner only with trusted suppliers to ensure product authenticity and proper customer support. We’re currently reviewing feedback like this internally so we can better understand what happened and make sure every customer is taken care of.
We genuinely want to sort this out for you. You’re welcome to:
• Update your review with your order number, or
• Email us at support@irishsupply.ie with “Trustpilot Follow-Up” in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
We’re a small team here in Ireland, and we truly value your patience. We’re committed to making this right for you.
Kind regards,
Siobhan
Order num 212769
Order num 212769
Please do not order from this site. I ordered 9th Nov, 2 grounding sheets and 1 came free so 3 altogether. I have already contacted them through email as my tracking was not moving. I contacted them again today 4th Dec which they told me they were delivered the 24th Nov. They absolutely were not delivered. I have asked for a refund so we will wait and see. I do not believe they are an Irish company and certainly don't ship from Ireland. Also there date format is American format??
9 november 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Selena,
We’re really sorry you’ve had this experience, we know how stressful it is when an order doesn’t arrive, especially with slow tracking updates and having to follow up more than once. Our support team usually handles over 150 cases a day with strong results, so it’s disappointing to hear that we didn’t meet that standard in your situation.
Although our team is based in Ireland, some products are fulfilled by our international partners, and this can occasionally cause delays or unusual tracking activity. We understand how frustrating this can be, and we’re already reviewing cases like yours internally to improve our process moving forward. As for your order showing as delivered, please rest assured that we’re still actively looking into it.
Thank you for your patience, we’re working hard to get this sorted and make sure you’re properly supported throughout the process.
Kind regards,
Siobhan
Irish Supply My Eye
DRAINGUARD Anti-Clog Sink Stopper & Hair Catcher foolishly bought these. Irish Supply my eye, the name implies we are supporting Irish suppliers/goods.
They came from China. If I wanted to buy from Shein or Temu I don't need the middleman fleecing me at four times the price!
I also had delivery issues and when they finally appeared they are of no use to me. Completely shoddy rubbish. I usually check reviews before I buy anything online. I was fooled by the company name and .ie web address.
3 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Margaret,
We’re truly sorry to hear about your experience, we understand how upsetting it must have been dealing with delivery delays and a product that didn’t match your expectations. This isn’t the experience we want our customers to have.
Regarding the shipping location, we understand why that felt misleading. Although our team is based in Ireland, we partner with trusted international suppliers to offer a wider range of products. Some items may also be available on global marketplaces, but we pride ourselves on providing dedicated customer support, quality checks, and a satisfaction guarantee, benefits you typically wouldn’t receive elsewhere.
We know delays can be incredibly frustrating, and we’re currently reviewing situations like yours to ensure we improve moving forward.
Kind regards,
Siobhan
Absolutely disgraceful company
Absolutely disgraceful company, waiting 4 weeks for my order, coming from China not Ireland as the name would lead you to believe. I do not expect all the products to be made in Ireland but it does suggest they would be shipped from Ireland once ordered. DO NOT ORDER FRIM IRISH SUPPLY.
17 november 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Emer,
We’re really sorry to hear about your experience, we know how frustrating long waits can be, especially if you were expecting the order to come directly from Ireland. Although we’re an Irish-based team, some products are shipped from our international partners, which can cause delays, and we truly apologize for any confusion this may have caused.
We’re reviewing cases like this on our end, and we want to make sure you’re properly supported going forward. We truly want to help get this resolved for you. You can choose to:
• Update your review with your order number, or
• Email us at support@irishsupply.ie with “Trustpilot Follow-Up” in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
We’re a small Irish team and really appreciate your patience. Your feedback matters to us, and we’re already taking steps to prevent this from happening in the future.
Kind regards,
Siobhan
STEER CLEAR
Why is this company routing their payments throught Delware???? Irish company????????????? Ill be instructing my bank to block the payment made over month ago and no package yet. Somebody called Cara has replied fobbing me off saying package delayed, Cara is prob AI!
3 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Olivia,
We’re really sorry for the confusion and frustration, we completely get why you’d be concerned. Just to clarify, we are an Irish-based team, but some of our payment processing is handled through international partners, which is why Delaware can appear on your statement. Your payment is still completely secure.
We also want to reassure you that you haven’t been ignored. Delays are never ideal, and we’re sorry if our responses felt dismissive, that wasn’t our intention.
To set your mind at ease, everyone from our support team is a real person.
Kind regards,
Siobhan
One star as I can’t give no stars
One star as I can’t give no stars
Update: I didn't get the product I ordered (brushure thermal brush). I sent photos of the product received, showing it didn't have temp control or display as advertised. There were several emails where I was told they take feedback seriously, but each time I asked for a return, I was ignored.
A person identifying as a manager asked me to send a video of the product to demonstrate how it was different. The picture advertised on their website had changed at this point to the product they sent me! (I had screenshots of the original) Still no acknowledgement at this stage that the product was different! I was offered a 40% refund or a 60% credit or a promise to give me the return address, but I would have to cover postage. I took the 40% as I was so exhausted dealing with them and had no faith in the business.
Subsequently, another member of staff emailed to confirm the warehouse had sent the wrong product and offered the balance in credit! This is contingent on my removing or amending my review
I dont plan on shopping with this site again so I am leaving the review as stands for the current situation
2 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Susan,
We’re truly sorry to hear about your experience, and we understand how disappointing it must feel to receive a product that didn’t meet your expectations. We also apologize if you felt ignored, that’s never the experience we want for any of our customers.
We also want to assure you that we’re taking your feedback seriously. Moving forward, we’re committed to doing what’s best for our customers and being more proactive and responsive to messages. Thank you for bringing this to our attention, and again, we’re sorry for the frustration this has caused.
Kind regards,
Siobhan
Extremely Dissapointed
Order no 213584
I would really like a refund for these products as I have no use for them. I paid premium Irish products for essentially Temu products.
I am disgusted with this website. Misleading advertising meant I believed the products I ordered were irish. After 3 weeks my 3 items arrived from CHINA & they are of Temu quality. I genuinely trusted that the quality of the products would be great given the descriptions on the site not to mention the high prices! I am left so disappointed & without 2 gifts for my kids at Christmas. I will never use this supplier again & I will make sure to tell others to avoid.
2 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi there,
We’re very sorry to hear about your experience, and we truly appreciate you sharing this feedback. We understand how disappointing this must have been, especially when you were expecting higher-quality items and needed them as gifts. This is certainly not the experience we want for our customers.
We take concerns about product descriptions and expectations seriously, and we’ll be reviewing this to ensure our listings are clearer and more accurate. We genuinely want to sort this out for you. You can either:
• Update your review with your order number, or
• Email us at support@irishsupply.ie with “Trustpilot Follow-Up” in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
We’re a small Irish team and really appreciate your patience. Your feedback matters to us, and we’re already taking steps to prevent this from happening in the future.
Kind regards,
Siobhan
Hello I was a long time looking for a…
Hello I was a long time looking for a replacement sink stopper and bought one from here which t.b.h I didn't expect it to work but thought I'd take a chance and to be honest I am extremely delighted with this product I am very grateful it worked....I'd highly recommend it....many thanks
1 december 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Margaret,
Thank you for taking the time to share your experience!
We’re really glad to hear the sink stopper worked even better than expected. We appreciate you giving it a try and truly value your recommendation. Thanks again for your support!
Kind regards,
Siobhan
Never purchasing from this company…
Never purchasing from this company again 3 weeks and still no sign of my ordet
30 november 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Anne,
We sincerely apologize for the inconvenience this delay has caused. Waiting three weeks without any update is understandably frustrating, and we completely understand your concern.
We want to prioritize your case and ensure everything is properly reviewed for you. We’re here to help get this resolved as smoothly as possible. Please feel free to:
• Update your review with your order number, or
• Email us at support@irishsupply.ie with “Trustpilot Follow-Up” in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
We’re a small Irish team and truly appreciate your patience. Please know your feedback is taken seriously, and we’re already working to ensure this doesn’t happen again.
Kind regards,
Siobhan
Thank god I’ve read all the bad…
Thank god I’ve read all the bad reviews. Really bad reviews! Was just about to order something!
25 november 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi there,
Thank you for sharing your thoughts with us.
We're sorry to hear that the negative reviews you came across put you off ordering. We take all feedback seriously and are continually working to improve our products and service.
If you have any specific concerns or questions, we’d be more than happy to address them and provide any information you need to feel confident in your decision.
Please feel free to reach out anytime.
Kind regards,
Siobhan
A dreadful company
A total waste of time making further contact with this company. I tried both Live Chat and email and have been fobbed off on numerous occasions. I do not know if these people actually exist, I would say to whoever you are, wherever you are, you should be ashamed of yourselves. Warning to anyone duped by mystery gifts, they are small cardboard car air fresheners with Irish Supply printed on them. Straight into the recycling bin!
23 oktober 2025
Review zonder uitnodiging
Antwoord van Irish Supply
Hi Rosemary,
We are most concerned to learn of the difficulties you encountered with your recent order. It is regrettable that products arrived in a condition below the standards we expect, and that your correspondence was not adequately addressed.
To enable us to investigate this matter fully and provide an appropriate resolution, we would be grateful if you could provide your order number by choosing one of the following options:
• Update your review with your order number, or
• Email us at support@irishsupply.ie with “Trustpilot Follow-Up” in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
We are a small Irish team and genuinely appreciate your patience. We hope to turn this around for you and assure you that your feedback is being treated with the utmost seriousness. Steps are being taken to prevent similar issues in the future.
Kind regards,
Siobhan
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