Irish Life Reviews 

If I could rate no stars I would. Appalling service. One doctor in a&e. Waited over an hour and an half for a scheduled appointment for the fracture clinic. The nurse in the fracture clinic made up her own list of who is next to be seen not following the appointment system. People bringing in multiple family members with them blocking up the whole waiting room. The I.T systems were broken so invoices and payments couldn’t be generated. This place is falling apart.

Tried using digital doc to get prescription for back pain relief. Spent about an HR and half with no success, phone contact number just had continuous repeated msg. No video call appts available on day. Finally opted for online doc (45e) and received call within 20mins and prescription faxed to pharmacy. Not good enough Irish Life.

Very disappointed with Irish Life’s handling of my income protection claim. I am recovering following treatment for a stage 4 cancer diagnosis. Despite submitting my claim form in February, providing all requested information including medical reports, attending their independent medical referee, and lodging a formal complaint, I have been without pay since March.

Apart from an acknowledgement of my complaint, I have received no substantive update. I have been told only that my income protection claim is still “in discussion”. Income protection is supposed to provide support when it is needed most, but the delay and lack of communication have caused significant financial stress at an already very difficult time.

My overall experience was very satisfying from start to finish

They looked after my hospital cost's and I had no issues. Hence I'm staying with them again this year.

Came here before for an app, to be followed up by another in the post, never received it, they rang to see where I was, said never received such letter, she got off the phone promising to send another letter, never came, rang to book an app, no call back, eventually came in to see what they are doing! To be greeted by 1 receptionist, who clearly couldn’t be bothered to do her job, the other lady was ok, so currently sitting here waiting for yet another app to be made. Update a lovely lady came out apologised and said she would have this sorted as soon as for me and will contact me by the end of the week :)

By turning up for a scheduled appointment. I wasted my whole afternoon waiting. When I contacted Gary, he said he mixed up his dates.

I was automatically covered and did not have to make a claim

Irish Life Health has clearly defined policies and a very good customer service level.

While our advisor was brilliant. The endless delays in approving documents and even to send out policy schedules delayed our completion date significantly. They take a ridiculous amount of time to approve signatures and to send out documents once the policy is in place. Nevermind requiring invasive medical checks when they decline based on weight alone anyway.

Excellent review of the options available in retirement. I was provided with clear direction and feel more informed and in control.

American style health insurance has arrived.
Want a simple scan you go to ‘Check my Cover’ only to find your covered at a hospital that isn’t taking new outpatients.
So you’re not covered.
‘Escalation’ team are pitiful.
Do not switch to IL they won’t cover you when you really need them.

Daniel my advisor was very good at explaining everything I needed to know and made it a relaxing and stress free process.He is an asset to your company

Absolutely perfect, thank you very much.

Level of cover and what is covered is easy to find. Everything is available online so you're not depending on making a phonecall. Very pleased

Fraud statements by this company like they can remove
Trustees. Trustees have statutory powers to manage pensions. Very poor performance. Will not fix problems. Long list over years of fraud statements Irish Life does not have right to make law.

Irish Life Health have no issue taking your money but don’t provide the services set out in the policy.
They are impossible to reason with and are basically a scam.

Staff in customer services were a disgrace until I got through to complaints dept and then my claim was dealt with efficiently and I got my money back for the claim

Scum. Ignores actual illnesses and has their paid for "independant" doctors deny claims with there being a clear incentive for these doctors to do so despite significant evidence and reports to the contrary. As someone who did work in the industry their decision making and processes around chronic debillitating illnesses are disgusting if not straight up dangerous. I would encourage everyone and anyone to seek cover for anything elsewhere, their fund management services alone should be enough to keep companies away never mind their vile insurance practices. If ever there were an instuitution that deserved to be torn down and scattered to the wind it's Irish Life.
Edit: email address provided to and ignored by their "escalations team" really driving home this company's ineptitude