Irish Life Reviews 

Very good customer service and karl was helpful and knowledgable

Waiting nearly a month for a simple request on a pension status. Each response from “happytohelp” customer services takes a week. Finally they found my pension and direct me to a portal that is just marketing promotions personalised - no details, nothing what I asked for. Compared to all other pension companies they have taken a month so far. Basic information should be emailed and directed to me. Simply and effectively. Will probably spend another month now waiting for details. Update: Still waiting despite writing back to this reply. They will probably take 5 working days - no escalation - Think I need to move up the organisation and highlight via X.

I've been with Irish life I think about 10 yes, always treated very well with my hospital cover. Cost has gone up so much over the years
App could be more user friendly especially when searching for consultants etc but they are very efficient at repayment to be made

Reply from Irish Life us contact customer service the very same place I've been emailing and getting nowhere so no i won't be emailing in again !!!

If I could give minus 10 for customer services I would, I have been trying for over two weeks to start the process to cash in my two pensions and Irish Life have made this very difficult for me by sending me out multiple complicated forms that only a broker would know how to complete, even when I tell them exactly what I want to do and my choices they ignore me. I am also getting multiple emails on a daily basis from different people in Irish life and tbh I am sick of it now.

This is my money that I am entitled to cash in and they are causing me huge amounts of stress and I am going to report them to the financial ombudsman.

im so hapy of all never had problem im in 5 yers absoulutly briliant

Can be daunting when not familiar with this area, it was a lot easier then I expected.

When it is direct billing you know it will be looked after

Extremely easy to access the call centre and get the information required. Experienced staff made it to get the options required. Overall a hassle free Experience

There were no problems with treatment or claim.
Very efficient, thank you

Irish Life need people who can understand the English language and dont converse like robots. I was lucky to be in a position to deal through a Health Insurance Broker who was most helpful.

I was very at ease talking and asking questions and i got an answer i understood so for that to me was brillent

Going back and forth with emails just to collect my little Apple pension (which I was forced to contribute due to Ireland law change) just before leaving the country for good.
First time the form that was sent was not on the portal then it did not have the option to receive direct refund...called them and the agent did not help at all so I sent another email and after a few days I received a response that it was a mistake and a new form will be sent. Just got the email once again form is nowhere to be found on the portal and had to ask AGAIN to send the form to me directly....I'm giving 2 stars and not one just because I will get the promised refund in the end but the process...oh the process can kill any patient person...

Irish Life is a subsidiary of a 4 billion Canadian company called Great West (should change its name)....many say that Irish Life caused, by the criminal Actions of its former CEO, the greatest financial Crisis in Ireland. My experience with Irish Life, as one other reviewer here said, is below zero. Cant give details yet due to ex parte injunction, but hope to do so soon so that i can save others from the way i was treated by Irish Life. they have deep pockets so thread carefully....if you can fight the long fight...fight back...good luck ...feel free to share your experiences

The whole experience from the beginning of my diagnosis to this day was so easy

Delighted with the service, it's quick and easy and no hassle at all. I never had to chase my claim. For me at my age, the less hassle the better so thank you soo much.

When I rang Mike he got back to me straight away. Very open and great at explaining. A gentleman.

The financial Advisory is excellent. Very clear financial advice. The advisor has a great personality and knowledge. I would highly recommend Irish Life.

I originally rang Irish Life to ask what investment products are available. The person who took the call said she’d get the sales team to contact me and arrange a review, giving me the time to expect the call. They rang at the time agreed, and gave me the name of the financial advisor, and agreed the time for the review, telling me how long it was expected to take. Pre-review documents were sent to me to fill. The advisor contacted me by email in advance, and the review began exactly on schedule. She was very knowledgeable, understanding and helpful. At the end of the review, she stressed that I’m welcome to call at any time if further questions occur to me, and told me that I’d have the report by email, possibly the next day. In fact, I got it the same day, after office hours. The whole experience leaves me with great confidence in Irish Life.

Once I got onto irish life everything was made easy. Rather than jump true hoops like other companies