Irish Life Reviews 

I would give zero star reviews!! I have never ever experienced an insurance company to be so bad on every single level. Their customer service, the amount of mistakes and discrepancies they have made, no continuation whatsoever, lack of transparencies, extremely bad and poor customer services and training of their employees. I have given them every single information needed I have rang numerous times with absolute no help from them, I have asked numerous times for someone to call me back and also to speak to a manager every time I was refused with no answer given. I have paid close to €2200 per annum for my policy with this shockingly bad treatment and behaviour by Irish Life. ThenI was told a "Pre-Audit" was being done on my policy for no reason then they changed it to an "Audit" without notifying me. No claims processed for over 4 months, no updates, just completely ignored. It took them 4 months to do a "Pre Audit" and would have taken longer only for I contacted the Odbudsman. I have spent so much time and added stress to my life. They have continuously lied and have messed up my policy numerous times and with claims to now being told this evening my policy has been cancelled with no explanations whatsoever now or throughout this to support and this contact is only because I had no choice but to contact the Ombudsman and they demanded a response by today's date. Absolutely shocking and disgraceful behaviour from a "health insurance company" and to add unnecessary stress to a loyal customer who has done nothing wrong and has done everything in her power to give everything that was asked. I will be speaking to Liveline and also my solicitor regarding this. Irish Life will not get away with this behaviour and to treat any customer in this way is disgusting. Shame on them, horrible company! To cause all this extra stress and upset to a customer also who already has so much stress, grief, trauma and loss. Disgraceful!!!!

Experience with Irish life advisor was great. Good knowledge of the staff attending meeting online. Staff able to answer any question we’ve had. Excellent service

Bernie, IL rep. very professional, knowledgeable and a pleasure to deal with..thank you Bernie.

I've got a good plan and on checking am covered for all to date. Whether on line or personal phone call the staff are amazing and extremely knowledgeable in all aspects. Very happy I changed to Irish Life Health a couple of years ago.

A friendly helpful advisor that I had like Carl Counihan is the most important part as he was friendly,helpful and made everything simple and easy to understand and would certainly encourage me to recommend Irish Life to my family in the future

I have had a number of private health plans through work and Irish Life Health has been the worst to date.
The number one issue I have come across is that they limit the number of claims they will process per account simultaneously to 3. This means in a month where I have visited a GP, Consultant and Pharmacy in preparation for a procedure I have to remain out of pocket for the 4th and 5th receipt until the 1st 3 are processed and paid.

I have not had access to my plan during this period due to technical issues on the website and have been passed between different customer service departments who all seem to have limited remit.

For example, via the chat they can only assist with login issues.
Via email 1 - only customer service & login issues
Via email 2 - Policy questions
Via email 3 - Policy issues

Each email takes 3-5 working days for a response and only responds to the issue within their area of responsibility.

In one email, despite my specification that I was getting errors and could not access my account and urgently needed to check if a procedure was covered, I was advised that yes, in some cases but I would need to check my policy document via my online account to confirm.

Contacting them via phone was no different as they advised I would need to send an email, to confirm I was having account issues/errors and then they could process my claim, but on emailing I got a response saying that email address was only for login. Once again sent on a wild goose chase while out of pocket upward of 500 euro waiting to be claimed back.

I do not have a choice in provider as I am lucky in that my employer provides this plan, however I would not recommend this company to anyone seeking private health insurance.

An absolute shambles of a provider. It takes months, appeals, and complaints and still no claim returned, a few hundred euros and they have made a complete ba**s of it. Somebody screwed up and now they're giving me the run around. There's no continuity of service, you call somebody or send a mail and it seems like they are hearing about the case for the very first time. These people are getting 1000's each year for premiums and the level of service is with 1 penny, no more!!!

Poor service, customer service closes early and starts late

Unprofessional and unhelpful customer service team. Extremely frustrating and difficult to deal with.

The company that I work for have switched our health insurance provider from Laya to Irish Life.

I have encountered constant issues since signing up. The website is down, the app is buggy and fails to load my plan most of the time.

An AI chatbot welcomes you each and every time you try to chat to an agent.

I have been advised that my account needed to be deleted and that I had to sign up again. I have been advised to try logging into the website from a different browser. I have been advised to delete and reinstall the app. All in the space of the first 4 weeks.

I had previously been with Laya for 7 or 8 years and never encountered a single issue with the website or indeed the app.

On average with Laya a claim took 2 days to settle, with Irish Life it is taking up to 2 weeks.

This is mediocre to say the very least and especially even more so when you fork out €100's each month for this so called "service".

On a personal level I would avoid at all costs based on my experience thus far but unfortunately I am tied into this due to company policy,

Claim settled without any hassle

A big thank you to Irish Life.

The cover provided was exactly what I needed, the claims process was simple, overall a great experience

After checking with an Irish Life customer agent I was able to go for my procedure with complete confidence about my cover. As an older customer I like to be dealing person to person and this was facilitated by Irish Life in a courteous, informative manner.

Irish Life is great because the way you're health policy is explained and the knowledge the agents have in answering any questions. Claims are easy to make and promptly paid. No complaints really.

In the past we had to deal with various health insurances in various countries - i.e. mostly my husband dealt with them - but being a widow I did it. I could not have been more satisfied and impressed by your service - thank you very much indeed.
I'd recommend your company any dayI

Avoid at all costs. Irish Life are a despicable company to deal with. From the unhelpful customer support, to downright rude complaints handler. They are a company that are quick to take your money but very slow to return it. We had an absolute horrid time dealing with them and intend to shed light on our dealings with them with the ombudsman. Avoid at all costs.

A special thanks to Aine Gleeson for her prompt and professionalism in dealing with the mortage protection and financial review l needed assistance with. It was all new to me as a first time buyer and Aine explained each step of the process clearly so l always felt supported with areas l found difficult. Aine was always prompt in response to any questions l needed answering and worked around my working hours to facilitate same. Overall l couldn’t have done it with Aines support and assistance and l am delighted with the final policy. Thank you so much Aine.

Very good customer service and karl was helpful and knowledgable

Waiting nearly a month for a simple request on a pension status. Each response from “happytohelp” customer services takes a week. Finally they found my pension and direct me to a portal that is just marketing promotions personalised - no details, nothing what I asked for. Compared to all other pension companies they have taken a month so far. Basic information should be emailed and directed to me. Simply and effectively. Will probably spend another month now waiting for details. Update: Still waiting despite writing back to this reply. They will probably take 5 working days - no escalation - Think I need to move up the organisation and highlight via X.