Independent Utility Advice Ltd Reviews 

331
•
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Shannon Nixon was extremely helpful in securing us a significant CCL rebate. She was friendly and approachable, undertook the work swiftly and kept us updated throughout the entire process. Many thank... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Dealing with Ben as our account manager has been a great help. We are a Primary School based in the North West. Their advice and approach will save the school several thousands with energy cost... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Anthony Shanley was very professional and made multiple efforts to get my CCL refunds from our utility providers. HE went above and beyond what I was expecting and we finally did get our refunds. Cont... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Shannon N got in touch regarding a CCL rebate. This is something we wasn't aware we were eligible for - She was helpful throughout and handled every aspect of the claim, keeping us informed at every s... Toon meer

Bedrijf heeft geantwoord

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4,2

Goed

TrustScore 4 uit 5

331 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,2

Alle reviews

(331)

60 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Have received a great service from Shannon.

Have received a great service from Shannon recently, helping our company reclaim 3 years worth of Climate Change Levy from our electric supplier. Always very friendly and such a helpful service.

13 januari 2025
Review zonder uitnodiging
Logo Independent Utility Advice Ltd

Antwoord van Independent Utility Advice Ltd

Hey Lisa, amazing feedback. It's great hear that Shannon was helpful in dealing with the CCL. Please don't hesitate to reach out if you have any further questions. Jo

Beoordeeld met 5 van de 5 sterren

Will definitely be using and…

Will definitely be using and recommending IUA. Great service from Jack who resolved a tricky supply downgrade issue. Easy to contact and always responsive throughout.
Thank you

20 januari 2025
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Antwoord van Independent Utility Advice Ltd

Hey Julian, thank you for the review. The feedback is amazing! It's great to hear Jack resolved your issue effectively.

Beoordeeld met 5 van de 5 sterren

I met Amrit at a mutual customer's…

I met Amrit at a mutual customer's premises and got on from the word go! I have introduced him to some of my customers and vice versa. The feed back I get from my customers is amazing, he is diligent, helpful and very professional. He has managed to resolve quite a few issues they had with their energy supplier and has saved them money as well!
This is a great company and Amrit is an excellent ambassador for them! Keep up the great work!

15 januari 2025
Review zonder uitnodiging
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Antwoord van Independent Utility Advice Ltd

Good morning Tony, Thank you on your review for Amrit, I am pleased he has been able to help you and some of your customers. The feedback is amazing, and I have passed this on.
Should you need any further assistance please contact me directly on 0800 098 2630.

Sara.

Beoordeeld met 5 van de 5 sterren

Friendly and Knowledgeable Sales Team

Anthony and Harvey were very helpful, dealt with all queries efficiently and instilled a sense of confidence in the service they were marketing. Would highly recommend.

15 januari 2025
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Antwoord van Independent Utility Advice Ltd

Good Morning Zoey, thank you for the review. It is great to hear Anthony and Harvey were helpful and everything was made clear. Please don't hesitate to let me know if you have any questions.

Beoordeeld met 5 van de 5 sterren

We have recently changed Electricity…

We have recently changed Electricity Contracts for one of our cafes and Anthony and Harvey worked closely with us to come up with an excellent deal for us in a professional and efficient manner...
They both took the time to understand the business and advise accordingly.

3 december 2024
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Antwoord van Independent Utility Advice Ltd

Good morning Nicola, I am pleased you have had a fantastic experience from both Anthony and Harvey, I look forward to speaking with you in the future.
Should you require any further assistance please contact me direct 0800 098 2630
Sara

Beoordeeld met 5 van de 5 sterren

Polite Anthony

Anthony was very polite and very informative - The change of supplier was dealt with greatly and all correspondence supplied. top communication skills..

Jodie

25 november 2024
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Antwoord van Independent Utility Advice Ltd

Hi Jodie, thank you for your review, I have passed this on to Anthonys manager. We appreciate your feed back.
Thank you, Sara

Beoordeeld met 5 van de 5 sterren

Great Experience

Great Experience, Hassle Free as Anthony and Harvey dealt with everything to make the process in transferring the supply from another company to them easy and simple along with saving £100's over the year from what I was paying. Honestly can say it is worth giving these guys a call and asking what they can do for you as they have gave me a fantastic deal

20 november 2024
Review zonder uitnodiging
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Antwoord van Independent Utility Advice Ltd

Hi Aftab, we are pleased to hear you have benefitted from speaking with harvey and anthony, this is fantastic. Sara.

Beoordeeld met 5 van de 5 sterren

Anthony Shanley and Harvey Gill have…

Anthony Shanley and Harvey Gill have been fantastic! After seeing a massive increase in my Standing Charge, they have managed to massively reduce this for me. 100% Recommend 😊

6 november 2024
Review zonder uitnodiging
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Antwoord van Independent Utility Advice Ltd

Good afternoon, Thank you for your review. We are pleased you have benefitted with some savings. courtesy of Anthony and Harvey.
If you have any questions please don't hesitate to reach out.
Sara.

Beoordeeld met 5 van de 5 sterren

5/5 star highly recommend

Kieran helped me out organising my business contacts, helping myself saving thousands on an annual basis. I highly recommend working with Kieran IU Advice

19 november 2024
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Antwoord van Independent Utility Advice Ltd

Hi Puran, thank you for your review. I am pleased you have benefited from some savings. we look forward to working with you in the future.
Sara

Beoordeeld met 1 van de 5 sterren

shocking

Received a phone call from one of the sales reps, informed them we wasn't available to talk, he was very insistent and pushy that what he was trying to sell was important, once i told him i couldn't be of any more help he then asked for my name, called me useless and put the phone down. not a way to try and sell a product and defiantly not a way a good sales person would talk, reason for the 1 star is because unfortunately cannot give it a 0.

4 november 2024
Review zonder uitnodiging
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Antwoord van Independent Utility Advice Ltd

Good morning Olivia, Firstly I would like to apologise for the experience you have received. I can only tell you that this is not how we train our staff. So I can pin point which member of staff it was and to speak to them is it possible for you to give me a call on my direct dial 0800 098 2630 so I am able to gather some more information please.

Kind regards, Sara.

Beoordeeld met 5 van de 5 sterren

Just signed up with IUA

Just signed up with IUA. Very friendly and professional advice given.

30 oktober 2024
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Antwoord van Independent Utility Advice Ltd

Good Morning Sue, thank you for leaving a review. We look forward working with you, in the future.

Beoordeeld met 4 van de 5 sterren

Utilities Bills Advice

Simon, Amanda and the Team are the go to guys if you want to ensure that you are on the best possible deal for utilities. Excellent customer service and they all really know their stuff. Get in touch you wont regret it

29 oktober 2024
Review zonder uitnodiging
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Antwoord van Independent Utility Advice Ltd

Hey Simon, we appreciate you leaving us a review. Great to hear you're happy with our service so far.

Beoordeeld met 5 van de 5 sterren

Great service

I would like to express my sincere gratitude for the exceptional assistance you have provided by Anthony and Harvey. In today's challenging landscape of sourcing the best deals and establishing relationships with suppliers, your expertise and support have truly made the process seamless and stress-free. Your dedication and professionalism have not gone unnoticed, and I am truly grateful for all your efforts.

18 oktober 2024
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Antwoord van Independent Utility Advice Ltd

Good afternoon Rob, Thank you for your review. We are glad you are happy with the service that has been provided so far. please don't hesitate to contact us should you need further assistance.
Sara.

Beoordeeld met 1 van de 5 sterren

Nuisance calls

We keep getting calls from them despite it being made clear we are not interested. They do not adhere to the Telephone Preference Service requirements and therefore we suspect that their data is obtained by less than orthodox means. I would be extremely wary of trusting this organisation.

Reply from Independent Utility Advice Ltd

An hour ago
Good morning Matt, I apologise for the phone calls, is it possible for you to email me so I can confirm your contact number and have this removed from our systems? Thank you.

- This wouldn't be neccesary if IUadvice were to check their call lists against the TPS as they are legally required to do. A full complaint has been submitted.

Second update I emailed them as requested and no one has got back to me.

18 oktober 2024
Review zonder uitnodiging
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Antwoord van Independent Utility Advice Ltd

Good morning Matt, I apologise for the phone calls, is it possible for you to email me so I can confirm your contact number and have this removed from our systems? sara.johnson@iuadvice.org.uk Thank you.

Beoordeeld met 5 van de 5 sterren

Very helpful Jacks really helped

Very helpful Jack really helped, rung back straight away, emailed me all the information I needed, would highly recommend, great company to work with. Extremely efficient.
Wish all companies were this efficient, would have more hair on my head now.

15 oktober 2024
Review zonder uitnodiging
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Antwoord van Independent Utility Advice Ltd

Good morning, Baljit. Thank you for your review, we are pleased of your experience so far and long may it continue. we only wish we had started working with you before the hair issue :)

Beoordeeld met 5 van de 5 sterren

I am very pleased with the service I…

I am very pleased with the service I have received from Shreyas who helped me a lot and gave me best deal for my business and after sales services too from admin team of IUA.

Thank you so much

7 oktober 2024
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Antwoord van Independent Utility Advice Ltd

Good morning Peter, thank you for your review. I have passed this on to Sheryas, It has been lovely speaking with you and we are excited to continue working alongside you.
Sara.

Beoordeeld met 5 van de 5 sterren

Top Notch service

Brilliant service from Harvey and Sara .. Highly recommended.

11 oktober 2024
Review zonder uitnodiging
Logo Independent Utility Advice Ltd

Antwoord van Independent Utility Advice Ltd

Good Morning, thank you for leaving us an review. We pride ourselves with delivering brilliant services. Please don't hesitate to reach out if you have any questions.

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