Jackson Hewitt Reviews 

Lincoln Park Jackson Hewitt did my tex refund for the last 26 years I love the service I been receiving Ms. Mattie and Ms. Makesha are a wonderful worker love to see them next year

Frist time doing my taxes thru Jackson Hewitt and DiAnn Curfman made it as quick and easy as it could of been.

My experience was great n fast n professional. Diane curfman was also great

Using a new bank this year denying people for there refund advance loan dont know your approved until after you file

Another great tax year thank you Mrs. Emma, thank you for all you do… And always look forward to seeing you every year with you I have no worries about anything and always on time…

Mandy Best at your Mobile highway location was very helpful. She went above and beyond to help with problem I was having.

I had an amazing experience with Venessa at Jackson Hewitt. She is incredibly helpful, caring, and patient. Venessa explains everything in a very detailed and easy-to-understand way, which really helped take the stress out of doing my taxes. She makes sure you fully understand what’s going on and never rushes you.

What I appreciated most is that she truly cares—she always says if you think of something later or find another document, just bring it in and we can talk about it and fix it. That kind of reassurance means a lot. You can tell she genuinely wants to help and make sure everything is done right. I highly recommend asking for Venessa if you want someone knowledgeable, thorough, and kind helping you with your taxes.

The tax preparer was full of knowledge. this is my second-year filling here and I will be back next year.

Ms Jaclyn Floyd is a great tax professional, she fast and friendly , the office is always clean and it is always a pleasure to visit the church point location . I’ll be referring my friends
Thanks- Larenz smith

Church point Jackson Hewitt was the greatest experience like it has been for the last few years ! Always friendly and clean building! Ms Jaclyn Floyd is always a pleasure to work with she’s the best tax pro around

SHARON of the Lansing, Michigan office is a liar, doesn't return calls and her boss is incompetent. SHARON likes to brag about how knowledgeable she is and how great her customer service is but my trust return was filed two months late, she lied about it and said an extension had been filed, did not return any of my phone calls and I did not get the return done until I filed a complaint with their corporate office fraud dept. I just received notice from the IRS that I owe more money because of late filing. USE THE LANSING OFFICE AT YOUR OWN RISK.

First time using them and the last.
Went in the resolve a state tax issue and it wasn’t even sent in after we were told your all set. I don’t even think the form was filled out. She altered the fed 1040 that I originally sent in and her form was incorrect.
Had to go in to get it straightened out a second time was told we were good, month later got another letter from the state saying they were still waiting to receive our tax return.
Called them up and they tell us we need to send it in ourself, we were under the impression they filed it electronically, we did an electronic signature.
Not to mention a letter from the IRS wanting to making sure that there wasn’t a scam going on.
A simple issue became a stressful ordeal.

Kristin wenndt tax specialist
was excellent with my parents
taxes

This was my first time using Jackson Hewitt and it's my last.
The preparer was very friendly and I got an unexpected refund.
Here's my issue I've tried emailing her left voice mail both listed on her card never received any responses my taxes were done march 15. I chose direct deposit wasn't told about the republic bank they use regarding fees and charges.
So when I received notification it was deposited in my bank I was really happy until I realized it was $293.00 short. I tried calling republic bank automated system for questions regarding refund issues contact Jackson Hewitt, so I called the office number 4/22/25 left a voice mail what the issue is my name and number and that I really need to speak to someone about the 293.00 .
I never received a call back, irs can't do anything, now 293.00 might not be alot of money to them but it is f for me.
If I had been told about the fees from their bank I would have chosen a paper check ,after the looking into bank the prepaid card is the thing, but i wasn't given that information or option,

This is the second year my taxes were improperly completed by a JH preparer. This year, Oscar PTIN# P03327880 incorrectly entered
1) my occupation and purposely entered the incorrect discount code without saying anything about it.
2) I called about that, a new preparer answering the District office phone named "Brigitte" redid my taxes and said they owed me an additional $100 and I should call to be put on a list for amending their returns. When my refund was issued, I called the number 5/9/2025, an older woman said there is no "Brigitte" there and Tim Jahner was in a meeting and not taking calls. This woman did not identify herself, she does not return your call; she contacts "Nicole" who is supposed to return your call to put you on a list to amend your return, however, she does not. The woman did not give a call back time and said an Appleton office is open, however no Walmart is open even though it says they are "by appt" on the District VM. She is argumentative & gets off the call asap.
3) "Brigitte" never mentioned I would have to go to Green Bay or Waukesha to amend my taxes & to sign again for the amendment.

Per Nicole, they do not have the capability to put notes on a customer's complaint in their system. She calls and asks what is wrong on your return, but Brigitte did not tell that much. Preparer Nicole travels between Green Bay, Waukesha, and apparently Appleton by appointment only. Nicole said I could go to Green Bay, 40 miles away or Waukesha office. She did not say they are taking appointments for Appleton. She confused the call by asking me questions I would have no way of knowing, and was argumentative, so the call ended without me getting an appointment.

The $100 back offer to get the best refund JH offered online Nicole knew nothing about. Technically, I should be eligible for that along with 50% coupon I presented to "Oscar" at the time of doing my taxes. Was I charged a "direct deposit fee" to get my refund? I don't know, I had no opportunity to ask.

I have business in the Waukesha area soon on another matter, so making the appt there does make sense for me, if Nicole could just listen rather than try to get her own way. She has not returned my call to schedule an amend appt. She never mentioned what the District VM says they are available in Appleton "by appointment only".

The last time JH made mistakes on my return they took accountability, it would be more appropriate they continue to do that. Perhaps the BBB needs to be involved because this is very unprofessional behavior.

I would not go to Delavan Jackson Hewitt for your taxes! Especially if you look like a minority. The woman looked at me up and down and asked me if I have a Social Security number? Because we don’t do Itenn numbers… I said I do have a SSN. I felt discriminated and stood up left. What a waste of my time.

I had my taxes prepared today by Ms. Karina at Jackson Hewitt (Tax Service) in Southgate, CA. Ms. Karina did a phenominal job in locating all appropriate deductions. My taxes were completing quickly and efficiently. Thank You! I will recommend to family and friends.

Was told I was to pay $150 for first time customer but after they did paperwork told me I owed them $525.. and the deadline for the $150 was March 31, this was told only after my paperwork was completed , I’m sorry false advertisement! DONT USE THEM, they rip you off and charge you all these additional cost and it only took 45 min. To do and I put it all together. I’m 87 and felt so cheated.

Jackson Hewitt is the worst tax company I have ever dealt with they way over charge for their incompetent accountants. They offer a first time customer charge of 149 but then push your taxes out beyond the March 31 deadline...even though you went priro to that date...so they can charge you over $560 to have your taxes done'...probably incorrectly...do your self a favor and stay away from this company!!!!! They are scammer and thieves!! And do not have competent accountants!!!

I use Jackson Hewitt tax service to file my 2023 taxes and I will never use them again-They charged me $250 for sticking money in my bank account when they said if you have a bank account that it will not be a charge-they constantly even though I’ve told them I refused to use them ever again. I don’t suggest using them. I was supposed to get back $1800 by the time they filed my taxes. I only got back $100 because the rest of it was hidden fees and all other crap. I don’t recommend using them ever.