So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The service is brilliant to use in the sense my partner never has to worry about credit ti stay in contact but the fact you can’t change your forwarding number yourself if you change your phone number... Toon meer
Bedrijf heeft geantwoord
Excellent service. Helpful and supportive staff. Emailed with concerns about my new plan. Informed I had purchased wrong plan. My plan was changed immediately - no problems. Quick responses to ema... Toon meer
Bedrijf heeft geantwoord
Highly recommend, i get the platinum bundle at 1000mins for only £22 its really cheap for my partner to ring us and can talk for hours! You can change your bundle according its not a set price so if... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
JailTele.com provides local phone and FreePhone numbers in United Kingdom to significantly lower the cost of calls from inside the prison. The company aims to be the first and cheapest option on the market.
Contactgegevens
27 Old Gloucester Street,, WC1N 3AX, London, Verenigd Koninkrijk
- 02080895080
- support@jailtele.com
- jailtele.com
3,4
Gemiddeld
155 reviews
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Easy to use
Perfect to safe them from spending money on phone calls and you can call for as long as you like.
1 juni 2026
Review zonder uitnodiging
Absolutely brilliant service it’s saved…
Absolutely brilliant service it’s saved me so much money 😍
10 juni 2026
Review zonder uitnodiging
It is easy to use and saves money
21 mei 2026
Review zonder uitnodiging
Antwoord van JailTele
Thank you for the kind review. Keeping costs down and the service simple to use is exactly what we set out to do, so it's great to hear it's working for you. We're always here if you need anything.
— The JailTele Team
Wouldn't work wasted £16
14 mei 2026
Antwoord van JailTele
Hi, I'm sorry the service didn't work for you. I only wish you'd contacted us first - we'd have sorted it out quickly. We'll be in touch directly to resolve this for you either way.
Antwoord van JailTele
Really appreciate the review - glad the pricing works for you. Thanks for choosing JailTele.
doesn’t work waster my money and my…
doesn’t work waster my money and my brother can’t even use it
4 mei 2026
Review zonder uitnodiging
Antwoord van JailTele
Hi Donna, I'm really sorry your experience didn't go smoothly.
Connecting families is exactly what we exist to do, so when it
doesn't work, we take it seriously.
I've personally pulled your account to investigate what went wrong.
I'd like to make this right - please email me directly at
support@jailtele.com and I'll look into it with you.
Mark,
JailTele
It is a good service would recommend 👌
It is a good service would recommend 👌
13 augustus 2025
Review zonder uitnodiging
Antwoord van JailTele
Thanks for the recommendation - really glad JailTele's working well for you. Wishing you and your family all the best.
I disliked the fact that I have paid…
I disliked the fact that I have paid for the service and the prisoner my son having to still pay to call me so I am paying both roads which is running expensive
11 maart 2026
Antwoord van JailTele
Thank you for your feedback regarding the dual payment concern.
We understand your frustration about costs on both sides. To clarify how prison phone systems work: when your son calls your JailTele number, the call is free for you - you're not charged per minute like standard prison calls.
However, your son still needs phone credit in prison to initiate the call. This is controlled by the prison system, not JailTele. Our service eliminates the expensive per-minute charges you'd normally pay, but we cannot control the prison's requirement for inmates to have credit.
The benefit: Without JailTele, you'd pay both the prison's high per-minute rates AND your son would need credit. With JailTele, you only pay our monthly fee - no per-minute charges.
We'd be happy to explain this further and discuss your specific situation. Please contact our customer support team who can review your account and ensure you're getting maximum value from the service.
We appreciate your business and want to ensure you understand exactly how the service works to support your family.
JailTele Customer Service Team
Antwoord van JailTele
Hi there — I’m really sorry you haven’t been able to use your JailTele number yet. We can help get this working quickly. Please contact our support and we’ll guide you step‑by‑step until it’s working.
Highly recommend
Highly recommend, i get the platinum bundle at 1000mins for only £22 its really cheap for my partner to ring us and can talk for hours! You can change your bundle according its not a set price so if you cant afford the £22 a certain time then you can change to the £10 bundle for 200 mins! Very easy to contact them if you have a problem through their live chat and its instant response if live chat is down then email them the response obvisouly isnt as instant as live chat but they respond quick enough through email! 5 stars from me 😄
14 oktober 2025
Review zonder uitnodiging
Antwoord van JailTele
Thank you so much for this wonderful review! 😊
We're delighted that the Platinum bundle is working well for you and your partner. It's exactly what we aim for - affordable communication that lets families talk for hours without worrying about the cost.
We're particularly pleased you've found our customer service helpful. Our team works hard to provide quick support whether through live chat or email.
Thank you for highlighting the bundle flexibility too - we know circumstances can change and wanted to make sure our service adapts with you.
Reviews like this really motivate our team. Thank you for taking the time to share your experience!
JailTele Customer Service Team
Excellent service
Excellent service! Thank you for your support.
25 september 2025
Review zonder uitnodiging
Antwoord van JailTele
Happy calling!
Very brilliant service and I will…
Very brilliant service and I will recommend to anyone
17 augustus 2025
Review zonder uitnodiging
Antwoord van JailTele
Thank you! Recommendations like yours mean everything to us. We're so pleased you're happy with the service! 🙏
I keep getting texts asking me to top…
I keep getting texts asking me to top up. I never have signed up for anything, I don’t know anyone in prison . I keep reporting Junk mail , but you keep hounding me with texts .
I don’t want your services . Please stop it .
Thank you
30 mei 2025
Review zonder uitnodiging
Antwoord van JailTele
Thank you for your review. We’ve checked and can confirm you’re not a customer of ours. It’s likely your number was entered by mistake. Please email us at support@jailtele.com and we’ll promptly remove it from our system.
Sorry for the inconvenience, and thank you for letting us know.
You didn’t inform me that that…
You didn’t inform me that that particular prison doesn’t accept this service.
11 maart 2025
Antwoord van JailTele
Thank you for your review!
Antwoord van JailTele
Thank you for your review!
Go for Phonesavvy
Go for Phonesavvy, half the price for twice as many minutes.
23 februari 2025
Review zonder uitnodiging
Antwoord van JailTele
Thank you for your review!
Antwoord van JailTele
Thank you for your review!
The prison won’t allow me to use it…
The prison won’t allow me to use it they said it’s a third party. So I paid for nothing
14 oktober 2024
Antwoord van JailTele
Thank you for your review. Please note you can always contact our support team to get your issue resolved.
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