So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The service is brilliant to use in the sense my partner never has to worry about credit ti stay in contact but the fact you can’t change your forwarding number yourself if you change your phone number... Toon meer
Bedrijf heeft geantwoord
Excellent service. Helpful and supportive staff. Emailed with concerns about my new plan. Informed I had purchased wrong plan. My plan was changed immediately - no problems. Quick responses to ema... Toon meer
Bedrijf heeft geantwoord
Highly recommend, i get the platinum bundle at 1000mins for only £22 its really cheap for my partner to ring us and can talk for hours! You can change your bundle according its not a set price so if... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
JailTele.com provides local phone and FreePhone numbers in United Kingdom to significantly lower the cost of calls from inside the prison. The company aims to be the first and cheapest option on the market.
Contactgegevens
27 Old Gloucester Street,, WC1N 3AX, London, Verenigd Koninkrijk
- 02080895080
- support@jailtele.com
- jailtele.com
3,4
Gemiddeld
155 reviews
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Antwoord van JailTele
Thank you for your review. We do believe the good service deserves more than 1 star but the decision is yours :) Have a great day!
Too expensive
2 mei 2022
Antwoord van JailTele
Dear Customer,
Thank you for your review. Please get in touch with us so we can offer you a better rate if you use more than 500 minutes a month on an 0800 number service.
Amazing my partner can call me with no…
Amazing my partner can call me with no credit it’s a bit pricey but it’s worth it xxxx
11 april 2022
Hi I've email you can you update my…
Hi I've email you can you update my number asap Martina ward please its urgent
20 maart 2022
Review zonder uitnodiging
Hi I’ve not even spoke to my son at all…
Hi I’ve not even spoke to my son at all yet money was taken out my account straight away I’ve gave him the number he’s gave it to the prison irs frustrating to feel I can’t talk to him n him me
4 maart 2022
Dissatisfied customer
Unfortunately, I do not know whether its due to you.
As I was given a curticy call from the prison, though my partner. Upto now, has been unable to use your service.
He only has a few weeks, at the most. Left of his sentence.
I feel that this is less than unexceptable. Not even talking about the unlimited bundle that you offer that is about as useful as a chocolate tea pot. As inmates are unable to use it.
I would therefore ask what steps are to be taken to not only rectify the situation but Compensation.
As, due to this I have not only lost the £15, I have had to send more money, to ensure that my partner can call me but his daughter can speak to her daddy.
Sincerely a VERY dissatisfied customer
13 januari 2022
Antwoord van JailTele
Dear Customer,
thank you for your review.
We're really sorry to hear you believe you've lost the £15 which you paid for our service.
Let me just add that you've got a landline number from us as a replacement just after reporting the issue in getting the 0800 number approved by the prison. Based on your response we were under impression you're happy with the support you've got from us.
There is always an option to get a refund for any remaining balance on your account so we're surprised with your negative review - you can always contact us to get help and refund if needed.
Please note we're not offering any "unlimited" packages so I hope this was just an oversight.
Brought 0800 toll free
Brought 0800 toll free package and my partner was told my hmp Swansea it was illegal to use in the prison? Thankfully jailtele were very helpful and gave me a full refund but I advise to look into the rules before purchasing.
11 januari 2022
Antwoord van JailTele
Dear Customer. Thank you for your review.
Please note we can not guarantee all the prisons will accept 0800 number. You've got the refund just after reporting this issue.
Brilliant quick and easy.
Brilliant quick and easy.. great friendly staff.. who always get back to me…if I have any questions.. ect.. pretty much straight away.. highly recommended!! Bonus u get added credit when u let someone else know about it!! Xxx
9 januari 2022
Antwoord van JailTele
Thank you!
Excellent service
Excellent service. Helpful and supportive staff. Emailed with concerns about my new plan. Informed I had purchased wrong plan. My plan was changed immediately - no problems. Quick responses to email. Smooth service - my son contacts me everyday with no issues at all. Fantastic service. Thank you.
13 november 2021
Antwoord van JailTele
Thank you!
Antwoord van JailTele
Thank you!
Antwoord van JailTele
Thank you for your review.
Reasonable but bit expensive
15 oktober 2021
Antwoord van JailTele
Dear Amy,
thank you for your review.
We do our best to keep our prices at the lowest possible level. There are companies offering similar services at much higher rates.
Made a massive difference financially…
Made a massive difference financially enables myself and my partner to communicate more on a regular basis would definitely recommend
14 oktober 2021
Antwoord van JailTele
Thank you for your review!
Waste of money
I thought I was paying £17.50 so it was giving him credit to ring me but I don’t think it did. Only thing it done was turn my mobile into a house number which is cheaper but why did I pay nearly £20? For what?
13 september 2021
Antwoord van JailTele
Dear Customer,
thank you for your review. We're sorry you feel our service is a waste of money for you. Our team will contact you regarding refund if you didn't notice any savings while using JailTele.
Antwoord van JailTele
Thank you for your review!
Definitely recommend
Definitely recommend, made life easier and cheaper for me and my boyfriend. Can talk so much more rather than his credit dyin fast! Thank you
1 september 2021
Antwoord van JailTele
Thank you for your review! :)
Very good good price thanks guys 5 stars
30 augustus 2021
Antwoord van JailTele
Thank you for your review! :)
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