So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The service is brilliant to use in the sense my partner never has to worry about credit ti stay in contact but the fact you can’t change your forwarding number yourself if you change your phone number... Toon meer
Bedrijf heeft geantwoord
Excellent service. Helpful and supportive staff. Emailed with concerns about my new plan. Informed I had purchased wrong plan. My plan was changed immediately - no problems. Quick responses to ema... Toon meer
Bedrijf heeft geantwoord
Highly recommend, i get the platinum bundle at 1000mins for only £22 its really cheap for my partner to ring us and can talk for hours! You can change your bundle according its not a set price so if... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
JailTele.com provides local phone and FreePhone numbers in United Kingdom to significantly lower the cost of calls from inside the prison. The company aims to be the first and cheapest option on the market.
Contactgegevens
27 Old Gloucester Street,, WC1N 3AX, London, Verenigd Koninkrijk
- 02080895080
- support@jailtele.com
- jailtele.com
3,4
Gemiddeld
155 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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I don't recommend these people as u…
I don't recommend these people as u don't get all of ur minutes twice in in 1 month that's five hundred minutes which I never got close to that take on
20 augustus 2021
Review zonder uitnodiging
Antwoord van JailTele
Dear Customer,
thank you for taking the time for a review. We're sorry you feel you didn't use all the minutes. Our service is very transparent and you can find all your call details online after you login to our website. Our support team can also give you very detailed answer to your questions, all you have to do is just contact us in case you have any questions or concerns.
Wouldn’t recommend as not all prisons…
Wouldn’t recommend as not all prisons accept the number and you’ll just be losing out on money instead.
17 augustus 2021
Antwoord van JailTele
Thank you for taking your time for the review.
We're sorry to hear you feel the money on JailTele service is wasted. We're here to help and it's a pity you didn't get in touch earlier if you had any doubts. We guarantee full refund if you're not able to use our services due to any reason.
I never received mine
3 augustus 2021
Antwoord van JailTele
Dear Customer,
we're sorry to hear you're not happy with our service. You have got an email and text message few minutes after your signup. You can always contact our technical support team in case you have any questions or concerns.
One of our team members will get in touch with you immediately in order to resolve this issue.
Nails either don’t accept the numbers…
Prisons either don’t accept the numbers or they remove them from the phone after a week!
12 juli 2021
Antwoord van JailTele
Dear Customer,
please note that's not the case as we have many of the numbers working in many prisons. The 0800 numbers are supported only in selected prisons and it's up to them to accept or reject the number. It would be best to ask the prison or check with us if there are any 0800 numbers working there already before making the order. Obviously we also issue a refund in case you're not able to use the service properly, just need to let us know about that. Our support team is available for you.
Bought the 120minutes 0800 number paid…
Bought the 120minutes 0800 number paid 15pound and wymott prison won't accept the number on the pin so was just a waste of money
10 juli 2021
Antwoord van JailTele
Dear Customer,
we can provide you a landline number instead or just issue a full refund if you're not able to use our services. Unfortunately the 0800 numbers are working only in selected prisons and we can't change that.
To expensive
2 juli 2021
Antwoord van JailTele
Dear Customer, as you can check with other reviews we have helped a lot of friends and families of inmates to stay in touch and save a lot of money. We're sorry to hear you found our service expensive.
Thank you Jailtele
I love the helpful friendly team at Jailtele. They helped me get set up simply and made it really easy. They also helped my friend when she made a mistake and are always courteous and quick to reply. The scheme itself is fantastic and has made a huge difference to my partner being able to keep in touch without the pressure of managing his credit. It has a huge impact on emotional well being. Absolutely 💯
1 juli 2021
Antwoord van JailTele
Thank you for your review!
I think this service is amazing I think…
I think this service is amazing I think it’s a brilliant idea it keeps us in touch with our love ones even if they have no credit to phone home I would definitely recommend this service to everyone that has a love one in prison because it can be lonely and scary for them if they haven’t got money to keep calling home at least this way they know they can just pick up the phone and call home with no worries of not having any credit.
25 juni 2021
Antwoord van JailTele
Thank you for your review!
Amazing price in comparison to the last…
Amazing price in comparison to the last company I was using 👏🏽
20 april 2021
Antwoord van JailTele
Thank you for your review!
Antwoord van JailTele
Thank you for your review!
Excellent customer services
Excellent customer services. Simple to use but if you get stuck help is quick and efficient.
11 februari 2021
Antwoord van JailTele
Thank you for your review.
I paid for this service a while ago but…
I paid for this service a while ago but the prison still won't add it i thought there would be good customer service within the prison hence the name jail telly but iv paid for nothing and had no use
10 februari 2021
Antwoord van JailTele
Thank you for your review.
There is always a way to resolve the issue but we need to know first that you need help.
Very reasonable prices an Great service
Very reasonable prices to suit your needs only had an issue once emailed the company and had an answer and issue resolved within the hour very professional and extremely helpful and it saves me a fortune very happy with the his service 👍
25 januari 2021
Review zonder uitnodiging
Antwoord van JailTele
Thank you for your review.
Antwoord van JailTele
Thank you for your review.
Topped up someone else's number and…
Topped up someone else's number and wasted my money.no refund was given
19 december 2020
Antwoord van JailTele
Dear Customer,
thank you for your review. We're sorry to hear that you think you've waisted your money and topped up someone's else account. You could just contact us to get a full refund - we're available to help.
We have already sent you an email to ask for more details in order to resolve this issue.
the number didn’t work on my boyfriends…
the number didn’t work on my boyfriends pin so it was a waste of money!
15 december 2020
Antwoord van JailTele
Dear Customer,
we can't guarantee all prisons will accept 0800 numbers but you could just contact us to get a full refund.
We will contact you to resolve this issue.
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