So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like th... Toon meer
Bedrijf heeft geantwoord
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The service is brilliant to use in the sense my partner never has to worry about credit ti stay in contact but the fact you can’t change your forwarding number yourself if you change your phone number... Toon meer
Bedrijf heeft geantwoord
Excellent service. Helpful and supportive staff. Emailed with concerns about my new plan. Informed I had purchased wrong plan. My plan was changed immediately - no problems. Quick responses to ema... Toon meer
Bedrijf heeft geantwoord
Highly recommend, i get the platinum bundle at 1000mins for only £22 its really cheap for my partner to ring us and can talk for hours! You can change your bundle according its not a set price so if... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
JailTele.com provides local phone and FreePhone numbers in United Kingdom to significantly lower the cost of calls from inside the prison. The company aims to be the first and cheapest option on the market.
Contactgegevens
27 Old Gloucester Street,, WC1N 3AX, London, Verenigd Koninkrijk
- 02080895080
- support@jailtele.com
- jailtele.com
3,4
Gemiddeld
155 reviews
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The prisoners number does not work
12 januari 2024
Antwoord van JailTele
Thank you for your review. Please note you can always contact our support team to get your issue resolved.
10i/10 services
10i/10 services . Perfect for staying intouch with loved ones. Thank you
12 januari 2024
Antwoord van JailTele
Thank you for your review!
So expensive!!
So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like they burn so quick!!! Strongly do not reccomend this company. Better off using virtual landline it costs the prisoner 60p for 20mins & £7.95 a month for me & goes direct to my mobile phone number.
11 januari 2024
Antwoord van JailTele
Dear Customer,
please note you're comparing the FreePhone service to the landline which is totally different. The FreePhone service doesn't charge the inmate inside which is a huge benefit.
Fast friendly service. Fixed my issue within minutes …
Twice tonight I mucked up my order and did the wrong thing. First time I got my refund and second time they fixed my mistake . After sending live chat it was all done within minutes. Great service to stay intouch with loved one. Thank you for all the stuff yous do to help stay connected to our family in jail. Would definitely recommend
12 januari 2024
Review zonder uitnodiging
Antwoord van JailTele
Thank you for your review!
Antwoord van JailTele
Thank you for your review!
I have spent £88 for 4000minutes I have…
I have spent £88 for 4000minutes I have spent NOWHERE near that amount my partner has only been in prison for 4 weeks
9 november 2023
Review zonder uitnodiging
Antwoord van JailTele
Thank you for your review!
Good service!
Good service!
Saved us money in the long run as costs my partner half the price using the phone in there. Had no issues 1st month of using it was great. Since then our calls are cut off after 15 minutes, then other times they last longer and today my partner tried calling twice and the calls were failing and my mobile never rang. As you can imagine it doesn’t go down too well when your partner thinks you’re rejecting his phone calls. I emailed jailtele over a week ago raising the issue of my phone calls cutting off after 15 minutes but still awaiting a response
4 september 2023
Review zonder uitnodiging
Antwoord van JailTele
Thank you for your review!
Really great it dose what it says I…
Really great it dose what it says I have the pay as you go and my inmate has not had to top up his phone once every time I had a question I have had a replay really nice and helpful and polite and always helped with what I need would recommend the pay as you go one
11 augustus 2023
Antwoord van JailTele
Thank you for your review!
Unfortunately I made a mistake on there…
Unfortunately I made a mistake on there and purchased the wrong package Iv been waiting on a response to get this solved asap as time is precious when trying to contact a loved one but responses are very slow :( but it’s a good thing to have
26 augustus 2023
Review zonder uitnodiging
Antwoord van JailTele
Thank you for your review!
Calling issue
I bought the line for one of my friends he’s in jail. He can’t make more than one call a day and I’ve paid £22 for 1000 minutes.
17 juli 2023
Antwoord van JailTele
Thank you for your review!
Easy to use once we got the right…
Easy to use once we got the right number confirmed from the prison.
16 juli 2023
Antwoord van JailTele
Thank you for your review!
Moorlands prison refused to add the…
Moorlands prison refused to add the phone number to sons pin so total waste of money
16 juni 2023
Antwoord van JailTele
Dear Customer,
we're sorry to hear the number has not been accepted. Please contact us for a refund.
Amazing service
Amazing service , made it so me and my partner can talk endlessly whilst he's away
12 juni 2023
Antwoord van JailTele
Thank you for your review! :)
You had my money then ?????
9 april 2023
Antwoord van JailTele
Dear Customer,
you can get in touch with our support team at any time if you have any questions or concerns. We will contact you shortly to find out how we can assist you as apparently you are not happy with our service somehow.
The service is brilliant to use in the…
The service is brilliant to use in the sense my partner never has to worry about credit ti stay in contact but the fact you can’t change your forwarding number yourself if you change your phone number is a big downfall for me! You have to contact customer service and wait for a response which I’m STILL waiting for. It takes too long and I just know my partner will be trying to contact me! Not happy about that at all
29 juni 2023
Review zonder uitnodiging
Antwoord van JailTele
Dear Customer, thank you for your review. Your forwarding number has been updated.
We're glad you found our service useful to stay in touch with your inmate.
I think it’s fantastic although the…
I think it’s fantastic although the fact you have to understand it only makes the call cheaper it’s not actual credit for the prisoner
15 mei 2023
Antwoord van JailTele
Thank you for your review!
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