James Porter & Son Reviews 

Attended an Oris launch event and was blown away with the customer care and service. Every member of staff was very helpful and knowledgeable. I have to mention Margaret-Anne and the girls in the second shop who were very welcoming and friendly. Haggis bon bons and spicy chicken were amazing Margaret-Anne 👌

Good service, beautiful presentation and wrapped ready to give to the one you love !
Excellent all round
Thankyou

Been 3 times over 15 years, never went anywhere else. Buying special jewellery doesn’t happen every week, so it’ crucial you trust the staff when making important purchases. Staff are brilliant, informative, very helpful and honest when required. Will never go anywhere else.

I Do Not recommend this jewellers and will not be dealing with them again.
I purchased a frederique constant watch watch from James porter and sons on 01/04/23 all went well and they even hounoured my price match, it wasnt until i required a repair. Within a few weeks of purchasing the watch i noticed that the date-wheel started to run slow while the time kept accurately.

I handed the watch back in-store for the repair to be carried out and was told it could be up to 8 weeks until the store received the watch back from the manufacturer. I was told that when the watch was back at the store i would be contacted to collect it. 8 weeks then passed and, having heard nothing, i contacted the store to be told by the person on the phone that they could see no record of our watch being sent back. As you can imagine i was displeased by this but gave time for the store to find out where my watch was. I was eventually contacted within 2 weeks to say the watch was back in-store. 

I then paid £8.50 to have the watch sent to my home address the next day. I had not received the parcel the next day and, after a lot of back and forth between Royal Mail and the store, it was established that the store had written down my address as number 1 on my street. I sent an email clearly stating that my house number is 11. Royal Mail had attempted to deliver the watch to the WRONG house. The store then apologised and said that they would have Royal Mail send the watch back to the store to be resent. Several days passed and my wife had a suspicion that this had not been done. She decided to go to the post office and, sure enough, the watch was there and hadn't been sent back. This now came as no surprise to us given that there had already been issues before with your store. I felt very disappointed and angry and several family members urged me to complain. I decided to let it go since i had the watch back but maybe i should have complained. I'm sure you realise how close it came to the people at house #1 collecting our parcel. They could easily have the watch now and, as i don't know them, they could easily have denied receiving the watch if they are dishonest people.

Upon receiving the watch back we have noticed that the watch is still faulty. Not only is the pre-existing fault with the date-wheel still there, but now the watch hands are not keeping time. The watch is now in a WORSE condition than when we sent it in for repair. I spoke to the service centre and quoted the reference number. The woman on the phone said that a full service had been carried out and that many checks would have been done before the watch left the manufacturer to be returned to the store. She didn't seem to care much when i told her it was faulty. She just said to send it back in. I can't understand why this has all happened and it is clear no one at the store or service centre can't either. The whole thing has been a farce to be honest. I now have no faith in either the manufacturer, seller or the service.
I was told by the store that they do not accept refunds however I found out online that if I bought the watch within 6 months that I was entitled to a full refund , I told the store this and went the next day and got my refund.
My wife is very upset and disappointed as it was her 30th birthday present but we felt there was no other option but to return it as it is possible that this could happen again.

Quick service from very knowledgeable staff made this a great buying experience; next day delivery was wonderful and the item was well packaged. Highly recommended.

Amazing watch that was really nicely packaged and sent in very quick time. Highly recommend.

The process was straight forward and my purchase was delivered quickly.

After a Quality control problem with a Seiko watch, James Porter & Son replaced the faulty purchase, keeping me informed throughout.
Overall, a pleasure to deal with.
Thank you James Porter & Son (and Claire)

Very happy with the service from James Porter. I ordered the limited edition Seiko SRPK17, which they had run out of stock and informed me. As soon as they received more they shipped to me directly and I received it in perfect condition. Very happy with your service!

Yet again James Porter & Son came up trumps! A perfect present for my friend's special birthday. Packaged so nicely and delivered very speedily!! What fabulous customer service!

The entire experience was smooth, and I couldn't be happier with the watch I received.
Also appreciated the regular updates on the status of my order and the timely delivery. The watch arrived well-packaged, ensuring it was in pristine condition.
Thank you to the James Porter & Son's team!

This jewelry store stands out for its commitment to ethical sourcing and sustainable practices. I was delighted to discover their collection of ethically sourced gemstones and responsibly crafted jewelry, allowing me to adorn myself with beauty while supporting a worthy cause.

Excellent service and information, next day delivery and watch 100% - fully recommend and would use again.

This watch was sold out pretty quickly. I put my name on the waiting list just in case and to my delight more stock came in and I was contacted to see if I still wanted to purchase the watch.
A very happy customer and top service.

Modifying my previous feedback (2/5) as after a couple more days my email was replied and I made the purchase I was looking for.
Great service and a very happy customer now.

Previous feedback :
I recently got in touch with a enquiry on a watch but my emails were ignored.
I am still waiting for a reply.

I have not received the watch yet as you informed me that you are waiting on confirmation of stock from supplier. Seems a little early to ask me for a review (Twice).
You need to teeqk your automated customer journey to exclude people who have not received the product yet. Thanks

Ordered watch pre-order. Delivered on time with links already adjusted based on my wrist size.

Thought I’d missed this Seiko as it seemed to sell out on release, but very happy that James Porter managed to find one, kept in touch about delivery dates and now it’s on it’s way. Delighted with the service, thank you all!