Johnston Prams & Buggies Ltd Reviews 

It was refreshing to engage with a sales professional at Johnston's who had such in-depth product knowledge and was attentive to our specific needs. This meant we were able to compare the Jane Ryder with other brands to allow us to make a fully informed choice. My daughter and I are delighted with the purchase; it looks great and handles like a dream.

I would not hesitate in recommending the Jane Rider to other mums to be. Baby loves it too!

Jackie McCoy, Belfast

Quick and efficient and exactly as described.

Excellent service from Johnston Prams and super quick delivery. Easy web to navigate and find what we were looking for. Bought a few things and we can't be happier with our experience. Perfect tandem Johnston & Jané.

Delivery was quick & ordering simple. I found the product through a mums top 20 car seats amd travel systems. As this is my third child I wanted to get this right. Out of the 3 prams and car seats I’ve had for my newborns this is definitely the best. The chassis is sturdy but light not to hurt your back. It’s easy to fold down with simple movement. The car seat is light and it lies down which makes it an ideal basinette when out walking when your little one falls asleep in the car or the motion from the pram. You can also use on long car journeys. It’s stylish yet sturdy. The suspension is what swung it for me. I have always had problems with wheels on prams that last through the years but these can sustain different terrain and repetitive use. I am really pleased and can’t recommend enough to anyone asking or complimenting on how nice it looks.

Excellent product and excellent service. Would recommend.

A brand new grandchild prompted the search for a sensible travel system that would go from newborn upwards and also be adaptable from one car to another without requiring a degree in car seat technology. The Jane Trider with Groovy + Nest car seat seemed to fit the bill and was delivered very promptly by Johnston Prams resulting in a very happy mum and dad and baby. I then realised that I would have more flexibility if I also had a permanently installed seat/carry cot that could be used with the Trider base and invested in the Matrix Light 2 for myself. A small technical problem was soon resolved by customer services and I am thrilled with the flexibility and reliability of the whole Jane system. Johnston Prams have provided an efficient and trouble free experience in an area about which I knew nothing at all. Well done.

Happy with my purchase. Good to have a car seat that can be loaded directly on pram so little one can continue sleeping while we can shop in peace :)

Reasonable prices and good customer service. Super quick delivery.

Absolutely fantastic service, emails were answered quickly and with relevant information.
Ordering was easy and I received emails acknowledging my order, that the order was being put together and another email when my order was dispatched.
I want to pay special attention to John who was fantastic and made the whole experience fabulous.
Edit: my order has arrived very quickly and is 100% correct. Thank you John and team

Cannot fault the customer service, we had a few minor issues with our matrix pram and the team couldn't have been more helpful. The only thing I could say is that the convertible high chair needs to have removal straps rather than riveted which would make it much more hygienic and better to use for longer when they are not required as my child gets older.

If I could have given 0 for this company I would have. Their website didn't state that the adult face mask sizes had changed - much larger!!! Customer Service was useless, inefficient, confused, unhelpful. So I've lost my money.

All what I can say of Jane UK is thank you and congratulations for their care, quick problem solving and exceeding any expectations that a client can have from an after care service. I have worked for over 10 years in top luxury fashion brands at the heart of London and I can say with confidence that the service that Jane UK provides is for far superior than any of these super brands’ After Care departments.

Keep the excellent job!

Ordered grey masks.
Got black masks.
They look nothing like the website pictures.
Too much hassle to send back.

Hint.
Change your advertising!

Our Jane car seat became faulty within about 12 months (and within the warranty period) after the stitching came apart on the safety belt tab resulting in the belt coming through the chair. We were unable to use the chair to take our child to nursery with it.

We sent photos of the issue to Jane's agent's dealing with their warranty work. They were unwilling to send a new chair. They advised that we must box it up and send it back before they can see if they could fix it.

When we said we were concerned about sending the chair, a safety item for our child, using improvised packaging with a courier, their agent first lied to us saying they do not have suitable packaging they could send us and then eventually admitted that he could not justify the cost to send us a box!

Very very poor customer care. Having bought Joie products for many years and had dealings with their customer care team, we wish we had stayed with what we knew.

Good quality products.wife and I happy

Wonderful products ,i've been using them with my daughter 12 years ago in Spain and now with my little boy in England still searching for Jane, the best maternity products, safety is important and design modern always .

Excellent product and first class service