Sold a complete dream at a baby show about the travel system we purchased. It is unsafe and an unreliable pushchair to buy. The first issue was the wrong wheels on the front causing the wheels to buck... Toon meer
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Lees wat reviewers zeggen
Bought on the 27th December from website, never got a confirmation email until dispatch day January 3rd but money had already been taken from credit card. Luckily kept a screenshot of order number. On... Toon meer
Bedrijf heeft geantwoord
I had questions about carrycot and car seat to use with a Jane stroller that was given second hand. Even though I didn't purchase the stroller from Johnston, the customer service was extremely respons... Toon meer
It was refreshing to engage with a sales professional at Johnston's who had such in-depth product knowledge and was attentive to our specific needs. This meant we were able to compare the Jane Ry... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Johnston Prams is a UK family business with over 85 years of experience in selling Prams & Nursery Equipment. In 1996 our Import & Wholesale distribution company was born.
Contactgegevens
Unit 6 Trench Park, Trench Road, BT36 4TY, Mallusk, Verenigd Koninkrijk
- +44 (0) 28 9084 9045
- contactus@johnstonprams.com
- jane-uk.com
3,1
Gemiddeld
503 reviews
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Heeft 50% van zijn negatieve reviews beantwoord
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Excellent service
Excellent service. Nice face masks. Very pleased
13 juli 2020
Review zonder uitnodiging
Antwoord van Johnston Prams & Buggies Ltd
Thanks for your review Patricia
I rated Jane Prams 5 stars on June 5th…
I rated Jane Prams 5 stars on June 5th only as I had been contacted regarding my order which was placed on May24th. I was told my order was still in progress and I would be updated by phone or email. I have not heard anything.......
I will be cancelling my order..😡
6 juli 2020
Review zonder uitnodiging
Antwoord van Johnston Prams & Buggies Ltd
Good morning, I have reviewed your order and see that my colleague contacted you on the 5th June to apologise for the initial delay and to explain the stock was due to arrive in with us mid-end July, to which you accepted as your daughter doesn't need the item until September. This lead time is unchanged and we do aim to complete your order within this time time frame. We will contact you to confirm your order is dispatched. If you do wish to cancel your order please send a direct email to sales@jane-uk.com and this will be actioned for you.
After sales service
I contacted Jane as wheel on pushchair bought 10 months ago had broken and could not get response from the retailer I purchased from.
Jane were excellent I sent them proof of purchase and the same day a wheel was posted out! Fantastic service.
I purchased Jane trider as really only needed car seat as had already bought a pushchair! If we had known how good the Jane was we would never have bought other pushchair as the Jane is a fantastic system and best I have ever used!
22 juni 2020
Review zonder uitnodiging
Antwoord van Johnston Prams & Buggies Ltd
Thanks for your review Maria, I will pass on your comments to our Service Team.
If I could have given 0 stars if I could
If I could have given 0 stars, I would. Paid for a 12 inch tyre for a buggy. No response to emails or phone calls. They finally cancelled the order 18 days later with a message saying they didn’t have them in stock. I was left without a buggy for my 2 year old for a month during COVID19 when I needed to get her to a large park to tire her out. Desperate service. I would never order from them again. I have emails and payment details if Trust Pilot wants to verify this.
28 mei 2020
Review zonder uitnodiging
Antwoord van Johnston Prams & Buggies Ltd
Good morning
We are sorry that we couldn't fulfill your order, this is not something we take lightly. We did carry stocks of this item but sold out earlier that month and were trying to source the product from the manufacturer in Spain, unfortunately they were on furlough and the country was on complete lockdown for over a month. We did also try to source it from another 3rd party in order to fulfill your order but this didn't work out.
When we did finally get an answer from the factory in Spain they confirmed they no longer made the wheel or tubes due to the parts that you ordered being for a pushchair that has not been made for 10+ years.
We are sorry that we had no option and thought it was fairer to you, so cancelled and refund you, we did express this in the email we sent to you at the time before cancelling the order.
Please accept our apology for not being able to fulfill your order.
Kind regards
Jane UK
Excellent car seat great quality & easy…
Excellent car seat great quality & easy to install
25 mei 2020
Review zonder uitnodiging
Antwoord van Johnston Prams & Buggies Ltd
Thanks for your review Chris.
Really satisfied
Everything went just excellent. Very quick delivery. All in place.
15 mei 2020
Review zonder uitnodiging
Antwoord van Johnston Prams & Buggies Ltd
Thanks for your review Alexander.
Easy ordering and fast delivery
11 mei 2020
Review zonder uitnodiging
Antwoord van Johnston Prams & Buggies Ltd
Thanks Samantha
Very fast delivery i wait 2 days to get…
Very fast delivery i wait 2 days to get it in ireland!
9 mei 2020
Review zonder uitnodiging
Antwoord van Johnston Prams & Buggies Ltd
Thanks Joanna
Everything was great!
4 mei 2020
Review zonder uitnodiging
Antwoord van Johnston Prams & Buggies Ltd
That is great to hear, thank you.
Good service
14 april 2020
Review zonder uitnodiging
Antwoord van Johnston Prams & Buggies Ltd
Thanks Pete
Arrrived incredibly fast - very comfy
Arrrived incredibly fast. Good quality seat and comfy to bath my 6 month old.
9 april 2020
Review zonder uitnodiging
Antwoord van Johnston Prams & Buggies Ltd
Thanks Maria
The quality of the cot sheets is poor…
The quality of the cot sheets is poor and one of them already had holes in the fabric. The stars are for the super fast shipping.
8 april 2020
Review zonder uitnodiging
Excellent service
Excellent service, fast efficient delivery of the item ordered.
Would certainly recommend to family and friends.
8 april 2020
Review zonder uitnodiging
Antwoord van Johnston Prams & Buggies Ltd
Thanks very much Tracy
Excellent service very prompt and…
Excellent service very prompt and efficient.
7 april 2020
Review zonder uitnodiging
Antwoord van Johnston Prams & Buggies Ltd
Thanks very much for your review.
Choice and good prices
Choice and good prices, even for the delivery.
5 april 2020
Review zonder uitnodiging
Antwoord van Johnston Prams & Buggies Ltd
Thanks Adrien
Antwoord van Johnston Prams & Buggies Ltd
Thanks Duncan
Super quick delivery
Super quick delivery, great product!! Will definitely use again!
16 maart 2020
Review zonder uitnodiging
Antwoord van Johnston Prams & Buggies Ltd
Thanks so much for your review Katie.
I thought the lip to catch the food…
I thought the lip to catch the food would of been bigger. Food still ends up on baby bottoms. Find a bib with a bigger lip to catch food
13 maart 2020
Review zonder uitnodiging
Antwoord van Johnston Prams & Buggies Ltd
Sorry to hear that the bib didn't live up to your expectations. We do hope your buying experience and our service to you was satisfactory and in good time.
Always happy with Jane
Always happy with Jane. Easy to use site and quick delivery. Plus they have exceptional customer service, not needed to use it this time, but they are always quick and helpful in their response.
12 maart 2020
Review zonder uitnodiging
Antwoord van Johnston Prams & Buggies Ltd
Thank you so much for your review and support Leigh. Its great to hear feedback.
Excellent service and helped me getting…
Excellent service and helped me getting the correct things for my pram
12 maart 2020
Review zonder uitnodiging
Antwoord van Johnston Prams & Buggies Ltd
Its great to hear feedback and comments on your experience. Thanks for your review Paul.
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