Twelve days ago I had a package delivered at the supposedly warehouse of Jetkrate in Australia. For the record, Jetkrate doesn't operate the place, UFS Transport does and they pass your package over t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This is my first time using Jetkrate. The service was excellent from Australia to New Zealand. The Australian vendor failed to use my personal Jetkrate address even though I had supplied it correctly.... Toon meer
Bedrijf heeft geantwoord
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Toon meer
Bedrijf heeft geantwoord
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Shop on AU, NZ, UK or US Stores and Ship to anywhere in the world, for less.
Contactgegevens
76E Stoddard Road, Mount Roskill, 1041, Auckland, Nieuw-Zeeland
- +6498893030
- support@jetkrate.com
- jetkrate.com
4,2
Goed
340 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Excellent service!
Very understandable and helpful woth forwarding my parcel instantly. Well mannered employees, i was very happy with how my service was handled 5/5.
23 maart 2023
Antwoord van Jetkrate
Thanks a tonne for the 5 star review Anthony. We're happy to hear of your pleasant experience and look forward to serving you again soon. We'd be over the moon if you could please mention our service to your family and friends in spreading the word. Thanks again.
Multiple suppliers via Jetkrate
Bought from 3 different suppliers and got Jetkrate to repack and send. Very efficient and all arrived safe and very quickly. Thanks Jetkrate.
27 maart 2023
Antwoord van Jetkrate
We're thrilled to hear you had a great experience. We'd love it if you could please mention our service to your family and friends to spread the word. Hoping to serve you again soon. Thanks very much for the top notch review.
Very Efficient
Very efficient. Superfast service and delivery.
I ordered from NZ to Australia and my package arrived in a matter of days.
14 maart 2023
Antwoord van Jetkrate
Awesome to hear Danny - thanks alot for the 5 star review. We'd love it if you can please mention our service to your loved ones. Looking forward to serving you again soon.
Could you please respond to my enquiry…
Could you please respond to my enquiry where my parcel is after 1 month?
21 februari 2023
Antwoord van Jetkrate
Hi Monika, thanks for reaching out to us here. We have double checked and we have no record of communication from you. Janice, our Ops Manager will email you shortly and help track down your parcel.
Please understand that courier delays are not under our control. From the point we hand over your package to the courier we only have as much visibility of your shipment as you do. We are more than happy to help you track it down ofcourse and rest assured it is insured in full in case it is lost or damaged.
We would greatly appreciate if you can please update this review with your review of only our service excluding courier delays, as low ratings do have an impact on what others perceive of our business. Thanks for your understanding.
Jetkrate is super easy to use
Jetkrate is super easy to use! Fast shipping with secure packaging and decent pricing. Would super recommend their services, and will definitely be using again in the future! Thank you!
4 maart 2023
Antwoord van Jetkrate
Thank you very much for the awesome review Lin. We'd be grateful if you can please share our service with your family and friends who would find it useful. We look forward to serving you again soon!
Jetkrate is GREAT!!
I have used Jetkrate a number of times now and have found them to be extremely quick and very reliable. Would highly recommend them for any purchases made in New Zealand to ultimately forward onto Australia.
15 maart 2023
Antwoord van Jetkrate
Thank you very much for the top review. We're happy to hear you've enjoyed using our service. We'd be grateful if you can please mention it to any family & friends that may find it useful. We look forward to serving you again soon.
Worked promptly as advertised.
16 maart 2023
Antwoord van Jetkrate
Thanks very much for the 5 star review. We'd greatly appreciate if you can please share our service with family and friends. We look forward to serving you again soon!
Great experience
Great experience, very easy to deal with and received the package in good condition in an efficient manner.
21 februari 2023
Antwoord van Jetkrate
Thanks very much for the 5 star review. We'd greatly appreciate if you can share our service with friends and family. We hope to be able to serve you again soon!
Antwoord van Jetkrate
Thanks very much for the 5 star review. We'd be grateful if you can please share our service with your friends and family members. We look forward to serving you again!
Helping Aussies shop online in NZ
Recently, on discovering it would not be possible to purchase a hard to find Gorman item in New Zealand from my home in Australia, I looked at finding a personal shopping service in NZ that would provide that service. Jetkrate was the one I chose because of the number of satisfied reviews. Also, it was easy to set up online and offered various methods and costings to overseas buyers.
My Gorman purchase went through easily and quickly, and Jetkrate contacted me at each stage of the process. Most remarkable was that they managed it during Tropical Cyclone Gabrielle.
I will definitely use this service in future NZ shopping transactions.
Well done Jetkrate, thank you!
11 februari 2023
Antwoord van Jetkrate
What an awesome review - thank you so much. We'd be super grateful if you can please mention our service to your friends and family. We look forward to serving you again soon. Have a great week!
Easy to use
Easy to use, clear instruction, delivery as suggested and no surprised. An efficient helpful business.
10 februari 2023
Antwoord van Jetkrate
Thanks very much for the 5 star review. We're happy to hear you had a great experience and look forward to serving you again soon.
It took along time to receive my…
It took along time to receive my package bit at least I got it thanks
9 februari 2023
Antwoord van Jetkrate
Thanks very much for taking the time to leave us a review Vince. We understand it can be frustrating not receiving your package in time - however this is not something that is always in our control.
As we are a package forwarder, we have full control of the service we provide from the point of receiving your package till the point it is collected by the courier of your choosing. Unfortunately once the package has been collected, we have only as much access and oversight of it as you do. While we're more than happy to assist with follow ups with the courier company - there is little we can do to speed things up. We hope you understand.
Super fast handling and shipping
Super fast handling and shipping. Would definitely recommend!
1 februari 2023
Antwoord van Jetkrate
Thanks for the top review. We look forward to serving you again soon.
Five start service
1 februari 2023
Antwoord van Jetkrate
Thank you for the 5 star review. We appreciate you taking the time to leave us a review and hope to serve you again soon.
Fast and reliable
Fast and reliable! First time i had used such a service and was a bit concerned but the whole process kept you in the loop and felt really reassuring
31 januari 2023
Antwoord van Jetkrate
Thanks very much for the top review. We hope to serve you again soon! Have a lovely day :)
very good and fast service
15 januari 2023
Antwoord van Jetkrate
Thanks very much for the 5 star review Maria. We really appreciate you taking the time to leave us a review and look forward to serving you again soon. Have a lovely day! :)
There was insufficient website and…
There was insufficient website and information at the drop off . So I took time off work to drive considerable distance to drop off a parcel & found the place unattended..only a sign on the door to call a mobile which gave me an answer phone . So I had to make another trip the next day because I did not feel safe leaving the parcel without someone collecting it . Then after I left the parcel there was some "hiccup" in not noticing my payment was made , so the parcel sat at the depot for a month and it was only when I emailed to see where it had gone was this noticed and corrected. So I would reccommend you improve your communication & website information especially for new users and also if a parcel seems to be sitting around for a month to contact the sender . I would be reluctant to use your service again unless changes are made
thanks
Jan Raymond
11 december 2022
Antwoord van Jetkrate
Hi Jan, thanks for taking the time to leave us feedback. We're always looking for ways to improve our service and your point about more clarity required around the parcel drop off process has been noted.
From time to time there are glitches from PayPal's side that we simply have no control over. If our system doesn't receive a payment confirmation response from their system the shipment isn't marked as paid. We have reported this to PayPal but are yet to hear of a fix for this issue. We apologise for the inconvenience caused.
We would like to make it up to you. If you can kindly get back to our support team we can ensure any future experiences are enjoyable and hassle free.
Fuss free and smooth translation!
25 januari 2023
Antwoord van Jetkrate
Thank you very much for taking the time to leave us a top review. We hope to be able to serve you again soon!
I haven't received my product
I haven't received my product, and I purchased it a long time ago (few months). I'm based in AU, so I'm not sure why it's taking so long.
6 januari 2023
Antwoord van Jetkrate
Thank you for taking the time to leave us feedback. We note that you have opened a support ticket with us over the weekend and we will get onto this right away. We understand the frustration delays can cause and rest assured will do everything in our power to assist.
Please understand that the courier delivery time frames communicated are estimates provided to us by the courier companies. From the point that we handover your package to the courier, we only have as much visibility and control over your shipment as you do.
Having said this, we are more than happy to support with follow ups with the courier to track down your package however we would greatly appreciate your understanding that shipment delays are not a reflection of the quality of service we provide. We would greatly appreciate if you can update your review ratings once we have resolved this for you as low ratings do make an impact on what other customers perceive of us.
The package was delivered a day earlier…
The package was delivered a day earlier than expected. Right before Christmas. This me at the difference between having the item on 23rd December or waiting until 28th December. Great job, thank you.
22 december 2022
Antwoord van Jetkrate
Cheers for the top review Dave. We're stoked to hear we exceeded your expectations. Please do put in a good word for us with family and friends. Hope to be able to serve you again soon!
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