Twelve days ago I had a package delivered at the supposedly warehouse of Jetkrate in Australia. For the record, Jetkrate doesn't operate the place, UFS Transport does and they pass your package over t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This is my first time using Jetkrate. The service was excellent from Australia to New Zealand. The Australian vendor failed to use my personal Jetkrate address even though I had supplied it correctly.... Toon meer
Bedrijf heeft geantwoord
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Toon meer
Bedrijf heeft geantwoord
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Shop on AU, NZ, UK or US Stores and Ship to anywhere in the world, for less.
Contactgegevens
76E Stoddard Road, Mount Roskill, 1041, Auckland, Nieuw-Zeeland
- +6498893030
- support@jetkrate.com
- jetkrate.com
4,2
Goed
340 reviews
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Easy Way to Shop Australian Releases
After missing several Australian product launches, I finally gave Jetkrate a try. I ordered a collectible jacket that was only available locally, had it delivered to their warehouse, and it reached me overseas without any issues. The updates were timely, the forwarding process was simple, and everything arrived in excellent condition. Pricing was transparent with no unexpected charges. I'll definitely be using the service again.
24 juli 2026
Review zonder uitnodiging
Packed With Care
I used Jetkrate to send a package from New Zealand to my family overseas, and the whole process was much easier than I expected. Combining several orders into one shipment saved time, everything arrived safely, and even the delicate items were in perfect condition. I'll definitely use the service again.
22 juli 2026
Review zonder uitnodiging
Jetkrate Stole My Package
Twelve days ago I had a package delivered at the supposedly warehouse of Jetkrate in Australia. For the record, Jetkrate doesn't operate the place, UFS Transport does and they pass your package over to Jetkrate. I bet Jetkrate works the same way in the US, UK and NZ. So, basically Jetkrate is only a digital platform with no physical presence. Anyways, when my package didn't show up in my inbox after two business days (it still hasn't), I contacted support for an explanation. The day after they replied saying that they would start an investigation. Four days later, after I asked for an update, they came back saying that they couldn't find my package. I then provided them with proof of delivery showing the name of the person who signed for the package. This was four days ago and since then I haven't heard back from them. Given the course of events so far, I can only conclude that Jetkrate/UFS has stolen my package and is now trying to cover it up. The least they can do is reimburse me the value of the stolen goods. Companies like these that steal from their customers should be banned and the criminals working there put in jail. I will be reporting Jetkrate to the National Anti-Scam Centre, the ACCC and the Consumer Affairs Victoria. I will definitely also file a theft report with the police.
17 juli 2026
Review zonder uitnodiging
Antwoord van Jetkrate
Hi Guus,
We understand the delay was frustrating. However, the suggestion that Jetkrate or our warehouse partner stole your package or attempted to cover it up is incorrect.
Once you contacted us, an investigation was opened with the warehouse. The initial search was unsuccessful, so we requested proof of delivery to help narrow down where the parcel had been received. After that information was provided, the warehouse continued its investigation and the package was located and registered to your Jetkrate account.
Jetkrate works with established warehouse partners in each country, which is standard practice within the package forwarding industry. Packages are not simply passed between companies without oversight, and each case is investigated using delivery records, warehouse scans and identifying information.
We acknowledge that the investigation took longer than expected and apologise for that delay. However, accusations of theft, criminal conduct and a deliberate cover-up are not supported by what occurred, particularly as the package has now been found and assigned to your account.
Still a SCAM I Have the emails!!!!
They have not rectified the problem in any way and now I am going nuclear! I am done I am completely done with them I am convinced this is a scam. They emailed me saying it was ready to ship but when I do on their webpage there is no way to ship it. I have emailed back multiple times with no response they refuse to help.
24 juli 2026
Review zonder uitnodiging
Antwoord van Jetkrate
Hi Joshua,
We're sorry that your initial experience caused frustration.
However, this review does not accurately reflect what occurred. Your parcel was never lost, withheld or ignored. It arrived safely at our warehouse and remained secure at all times.
The email advising your shipment was ready simply meant your parcel had been processed into your Jetkrate account and was ready for you to arrange international shipping. As with all package forwarding services, shipping is initiated by the customer once their parcel has been received at the warehouse.
We acknowledge that our response time to your enquiry was slower than it should have been, and we sincerely apologise for that. Once your enquiry was escalated, our team provided the assistance you required and your shipment is now on its way to you.
Since posting this review, you've also spoken directly with our Director and confirmed that your concerns have been addressed. You additionally provided constructive feedback on how we can improve the experience for first-time customers, which we genuinely appreciate and will take on board.
We'd respectfully ask that you remove or update this review once your package has been successfully delivered, as it no longer reflects the facts or the current status of your shipment.
We look forward to your parcel arriving safely and hope to restore your confidence in our service.
I still didnt get my parcel its been…
I still didnt get my parcel its been more than a month. Broke all my plans i wish i didnt do it through your company
17 juni 2026
Antwoord van Jetkrate
Hi Nihad,
We’re sorry to hear your parcel has not arrived yet, and we’re disappointed to see this review before our support team was given the opportunity to help.
We have checked your shipment, and the latest tracking update on 27/06 confirms that the parcel has arrived in the destination country. At this stage, it has been handed over to the local postal network, which means it is outside of Jetkrate’s direct handling and visibility.
This shipment was sent via NZ Post Economy, which is a budget postal service. With economy postal services, tracking is limited once the parcel reaches the destination country, and delivery timeframes are estimates rather than guaranteed dates. These details are shown before shipment so customers can choose the option that best suits their needs.
Jetkrate processed and dispatched your parcel correctly, and the delay is now with the local postal carrier. We understand this is frustrating, but the parcel is still progressing through the postal network and we recommend allowing a little more time for delivery.
For future shipments where timing and detailed tracking are important, we strongly recommend selecting a premium courier option such as FedEx, as this provides faster transit and much stronger tracking visibility.
Separately, we have reached out to you by email to see if there is anything further we can do to help.
This is my first time using Jetkrate. Highly recommended!
This is my first time using Jetkrate. The service was excellent from Australia to New Zealand. The Australian vendor failed to use my personal Jetkrate address even though I had supplied it correctly. I know this because I took the local New Zealand courier sticker off to check the AusPost sticker underneath. Jetkrate was onto it and shipped my package to me no worries at all. I didn't even have to contact their customer service. I highly recommend Jetkrate. Thank you for the awesome service.
20 mei 2026
Antwoord van Jetkrate
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that your first experience with Jetkrate was a positive one. While it's always frustrating when a retailer doesn't use the forwarding address exactly as provided, we're pleased our team was able to identify the shipment and ensure it reached you without any intervention being required on your part.
Providing a smooth and hassle free experience is exactly what we strive for, so it's great to hear everything arrived safely in New Zealand.
Thank you again for your recommendation and for choosing Jetkrate. We look forward to assisting with your future shipments.
Poorly designed website, didn't bundle all items.
Poorly designed website, almost unusable due to how slow it is to use. Had 8 identical items delivered at the same time, they boxed 7 and left one behind. Cost to send the remaining item is not financially viable.
20 mei 2026
Antwoord van Jetkrate
We're sorry to hear that this was your experience.
With regard to the item that was not included in your shipment, our records indicate that the majority of your packages were registered to your account on the same day that the repack request was processed. One additional package arrived and was registered after the repack had already been completed, which is why it was not included in the shipment.
Our system can only combine packages that are present and available in the account at the time a repack request is processed.
We also appreciate the feedback regarding website performance. We're continuously working on improvements and will take your comments on board as we continue developing the platform.
simply perfect service
19 mei 2026
Antwoord van Jetkrate
Thank you for your review!
We're delighted to hear that you had a perfect experience with our service. We appreciate your support and look forward to helping you with many more shipments in the future.
great thankyou
21 mei 2026
Antwoord van Jetkrate
Thank you for your 5-star review.
We're pleased to hear you had a positive experience. We appreciate your support and thank you for choosing Jetkrate.
very time consuming
very time consuming
distressing
great difficulty complying with commands
21 mei 2026
Antwoord van Jetkrate
Hi Margaret,
We're disappointed to see this review, particularly given the significant amount of time our team invested assisting you throughout the process.
Our records show multiple support interactions where we provided detailed step by step instructions, annotated screenshots, and personalised guidance to help you complete the required tasks.
When difficulties persisted, our team continued working with you directly until the process was successfully completed.
While we appreciate that some online systems and procedures can be challenging for users who are less familiar with technology, we believe our team went above and beyond to provide the assistance required.
We are always happy to help customers navigate these processes, however we feel this review does not accurately reflect the level of support that was provided in this case.
We wish you all the best.
Excellent service.
20 mei 2026
Antwoord van Jetkrate
Thank you for your review and kind words.
We're delighted to hear that you found our service excellent. We appreciate your support and look forward to assisting you again in the future.
A little disappointed
This is my second time using jetkrate. My first experience went smooth and super fast, item arrived in a week. This time around, I paid for priority shipping. My package was dispatched on 05/13 according to the email they sent me. As of today, my package tracking information still says they have not recieved the item. It’s been stuck on “label created” for almost two weeks. I’ve reached out to customer service twice just to see if they could at least help me track it. No response. This isn’t a cheap service, the least you could do is respond to the contact forms.
22 mei 2026
Review zonder uitnodiging
Antwoord van Jetkrate
Hi Brianna,
Firstly, we sincerely apologise for the experience you’ve had this time around, especially after your first shipment went smoothly.
After investigating this further, we discovered that unfortunately your previous contact requests were not coming through to us correctly, which is why you did not receive a response from our support team. We completely understand how frustrating and concerning this would have been, particularly given the value of the shipment and the lack of tracking movement.
We have now reached out to you directly via email and are actively investigating the shipment with FedEx to determine what has caused the delay and tracking issue.
We genuinely appreciate your patience and the opportunity to look into this properly for you, and we’ll continue working to get this resolved as quickly as possible.
Antwoord van Jetkrate
Thank you for your review and recommendation. We're pleased to hear you found the service straightforward to use, and we look forward to helping again in the future.
Antwoord van Jetkrate
Thank you for the kind words and for choosing Jetkrate. We're glad to hear you've found the service reliable and convenient, and we really appreciate your support.
Great forwarding service
I was a bit nervous after reading the negative reviews but everything came in a timely manner and good condition! Consolidated and forwarded a package to Canada from Australia. Customer service was responsive as well
16 april 2026
Review zonder uitnodiging
Antwoord van Jetkrate
Hi Gloria,
Thanks for taking the time to share this.
It’s great to hear everything arrived on time and in good condition, and that consolidation and forwarding to Canada went smoothly for you.
Appreciate the mention of our customer service as well - being responsive and clear is something we take seriously, especially for first time users.
Thanks again for giving Jetkrate a go - we’re glad it worked out as expected.
I do not undertsand the good feedback.
I do not undertsand the good feedback.
Package was shipped end of February and still not recieved, after writing to the customer support, I did not get any reply.
8 april 2026
Review zonder uitnodiging
Antwoord van Jetkrate
Hi there,
We’re sorry to see this review, but unfortunately we’re unable to locate your account or any prior correspondence based on the information provided.
We’ve reached out via Trustpilot requesting a few more details so we can properly investigate and assist. If you could please share your shipment number or the email used on your account, we’ll look into this right away.
If you’ve previously tried contacting us via email, it’s possible it may have landed in spam. The most reliable way to reach us is via our contact form here: jetkrate.com/contact, which goes directly into our support system.
We’re more than happy to help once we have a bit more information.
Antwoord van Jetkrate
Hi Cody,
Thanks so much for the 5-star review!
Great to hear you found the service efficient, fast, and easy – that’s exactly what we aim for.
Appreciate the support and we look forward to helping you again soon.
I’ve used Jetkrate a few times now and…
I’ve used Jetkrate a few times now and have found them great each time; they do exactly what they say they will and have fantastic customer service
18 maart 2026
Antwoord van Jetkrate
Hi Brittany,
Thanks so much for the 5-star review!
We’re really glad to hear you’ve used Jetkrate multiple times and had a great experience each time. Delivering exactly what we promise and backing it up with strong customer service is what we aim for.
We really appreciate your continued support and look forward to helping you again soon.
jetkrate experience from the US
it was super stressful at first figuring everything out, i am super glad with the customer service at hannah provided for me regardless of me ranting and panicking about paying an excessive amount for a product that was sold out in the US. i want to give her a huge shout out & acknowledgment on what a honestly sweet and thoughtful patient person she is. she made the whole experience truly memorable and special for me given that i’ve never ordered internationally before. to jetkrate, hannah s, i like her a lot. please give her employee of the month and a round of applause for her service.
8 februari 2026
Review zonder uitnodiging
Antwoord van Jetkrate
Hi Maddie,
Thank you so much for the wonderful 5-star review!
We completely understand that ordering internationally for the first time can feel stressful, so we’re really glad Hannah was able to help guide you through it and make the experience a positive one. She’ll be thrilled to read your kind words – we’ll definitely pass the message on to her!
It means a lot that you trusted Jetkrate to help you get something that was sold out in the US, and we’re happy everything worked out in the end.
Thanks again for the lovely feedback and for choosing Jetkrate.
Great service
Great service, always quick on responses for queries. I will always use their service for ANZ & UK 👍
4 maart 2026
Review zonder uitnodiging
Antwoord van Jetkrate
Hi Ito,
Thank you so much for the 5-star review!
We’re really glad to hear you’ve had a great experience and that our team has been quick to respond to your queries. It means a lot to hear you’ll continue using Jetkrate for ANZ and UK shipments.
Thanks again for your support – we look forward to helping you again soon 👍
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