Twelve days ago I had a package delivered at the supposedly warehouse of Jetkrate in Australia. For the record, Jetkrate doesn't operate the place, UFS Transport does and they pass your package over t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This is my first time using Jetkrate. The service was excellent from Australia to New Zealand. The Australian vendor failed to use my personal Jetkrate address even though I had supplied it correctly.... Toon meer
Bedrijf heeft geantwoord
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Toon meer
Bedrijf heeft geantwoord
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Shop on AU, NZ, UK or US Stores and Ship to anywhere in the world, for less.
Contactgegevens
76E Stoddard Road, Mount Roskill, 1041, Auckland, Nieuw-Zeeland
- +6498893030
- support@jetkrate.com
- jetkrate.com
4,2
Goed
340 reviews
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Got the package all ok
Got the package all ok. Was a little delay of week bc adapting to dhl service apparently.
18 februari 2026
Antwoord van Jetkrate
Hi there,
Thanks so much for the 5-star review!
We’re glad to hear your package arrived safely in the end. We appreciate your patience with the short delay while we were adapting to the DHL eCommerce service.
Thanks again for choosing Jetkrate – we look forward to helping you again in the future.
Antwoord van Jetkrate
Hi there,
Thanks so much for the 5-star review!
We’re really glad you found the service quick and easy to use. That’s exactly what we aim for.
Thanks again for choosing Jetkrate – we look forward to helping you again soon.
Excellent
Fue Excelente La Manera En Que Pueden Ayudar A Las Personas Que No Radicamos En Australia. Poder Comprar Lo Que Necesitemos y Que Ustedes Nos Ofrezcan La Posibilidad De Poder Recibir Todos Los Productos y Enviar Los A Nuestras Casas Es Muy Cómodo. Gracias Jetkrate Por Ofrecer Su Servicio A Nivel Internacional.
17 februari 2026
Antwoord van Jetkrate
Hi there,
¡Muchísimas gracias por tu reseña de 5 estrellas!
Nos alegra muchísimo saber que nuestro servicio te ha permitido comprar en Australia y recibir tus productos cómodamente en casa. Justamente esa es nuestra misión – hacer posible que personas fuera de Australia puedan acceder a lo que necesitan sin complicaciones.
Gracias por confiar en Jetkrate y por valorar nuestro servicio internacional. Estaremos encantados de ayudarte nuevamente cuando lo necesites.
the best for AU UK
16 februari 2026
Antwoord van Jetkrate
Hi there,
Thanks so much for the 5-star review!
We love hearing that we’re the best for AU and UK forwarding 😊 That’s exactly what we’re working hard to deliver.
Really appreciate the support and look forward to helping you again soon.
Antwoord van Jetkrate
Hi Diane,
Thanks so much for the 5-star review!
We’re really glad you found the service super efficient and that you loved the experience. That’s exactly what we aim for.
Thanks again for choosing Jetkrate – we’d be happy to help you anytime.
Initially there was an issue with my…
Initially there was an issue with my package and for some reason the measurements of the package were measured incorrectly. I emailed support, but there was some miscommunication because my emails were going to spam. At this point I kind of gave up, but a customer rep, Hannah S., came in clutch because they also checked their spam folder. She literally saved the day, corrected the mistake and got my package back on track. Jetkrate owes her a debt of gratitude, because I went from never wanting to deal with JetKrate again to only shipping with Jetkrate from now on. Thank you Hannah S.! And thank you Jetkrate!
9 februari 2026
Review zonder uitnodiging
Antwoord van Jetkrate
Hi Otto,
Thank you so much for the amazing 5-star review and for sharing the full story.
We’re really glad everything was able to get sorted in the end, and huge thanks for the shout-out to Hannah S. – she’ll absolutely appreciate hearing this. Catching the issue, fixing the measurements, and getting things back on track is exactly the level of care we aim to provide, even when things don’t go perfectly at first.
We’re also glad you stuck with us, and it means a lot to hear you’re now happy to keep shipping with Jetkrate. Thanks again for the trust and support – we’ll be here whenever you need us next.
Jetkrate is GGGreat
Jetkrate offers easy account setup, clear communication, efficient consolidation, and fast dispatch. The goods arrived promptly and in excellent condition.
28 november 2025
Review zonder uitnodiging
Antwoord van Jetkrate
Hi Steve,
Thanks so much for the GGGreat 5-star review!
We’re really glad to hear you found the account setup easy, the communication clear, and the consolidation and dispatch efficient. It’s great to know everything arrived quickly and in excellent condition.
Thanks again for choosing Jetkrate – we really appreciate the support and look forward to helping you again in the future.
Fantastic service from Jetkrate!
Fantastic service from Jetkrate, Hannah was especially incredible! She patiently handled multiple emails, took the initiative to optimise a repack that others said wasn’t possible to save me on shipping costs and genuinely went above and beyond to help. Great communication and customer care from start to finish.
20 januari 2026
Review zonder uitnodiging
Antwoord van Jetkrate
Hi Sarah,
Thank you so much for the wonderful 5-star review!
We’re really pleased to hear you had such a great experience, and we’ll be sure to pass your kind words on to Hannah – she’ll be thrilled to hear this. Going the extra mile and finding smart ways to save on shipping is exactly what we aim to do.
Thanks again for choosing Jetkrate and for taking the time to share your experience. We’d be more than happy to help you again anytime.
Fast service
The departure of the package is fast and the service is excellent
If you can help with repacking big packages so that it can be shipped via post while DHL is very expensive.
But you done a very good job and I thank you for it
22 december 2025
Antwoord van Jetkrate
Hi there,
Thanks so much for the 5-star review!
We’re glad to hear you found the service fast and the experience positive. We also appreciate the feedback around repacking – we do repack where possible to reduce size and cost, and selecting Combine & Repack (for saving) is the best way to make sure that happens before shipping.
Thanks again for your support and kind words – we really appreciate it.
Jetkrate took care of my items with…
Jetkrate took care of my items with great care. I was very impressed with the service and would highly recommend them.
18 december 2025
Antwoord van Jetkrate
Hi Darrell,
Thanks so much for the 5-star review!
We’re really glad to hear your items were handled with great care and that you were impressed with the service. We truly appreciate the recommendation and look forward to helping you again in the future.
I really enjoy working with Jetkrate
I really enjoy working with Jetkrate. Their service is very reliable and efficient, and shipments are handled promptly.
What I especially appreciate is their customer support — the team always responds quickly and helps resolve any issues that may come up along the way. Overall, a very smooth and dependable experience. I’m happy to continue working with them and would definitely recommend their service.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Jetkrate
Hi Dmitrii,
Thank you so much for the 5-star review and the kind words.
We’re really pleased to hear you’ve found the service reliable and efficient, and that our support team has been able to help quickly whenever needed. Providing a smooth, dependable experience is exactly what we aim for.
We really appreciate the recommendation and look forward to continuing to support you with future shipments.
The worse experience ever I was charged…
The worse experience ever I was charged $92aud for 3 dresses to ship to the US via Australian post light weighted dresses so I ordered the same dresses again with an extra one total of 4 dresses the second time now they charging me $190 aud this is ridiculous the changes of prices over 4 months it’s not even worth you only have fedex as an option . I will never do business with you guys it’s a ripped off
18 december 2025
Review zonder uitnodiging
Antwoord van Jetkrate
Hi Bea,
To clarify for anyone reading this review:
Australia Post no longer offers DDU (duties unpaid) services to the United States due to recent US import rule changes affecting shipments under USD 800. This decision was made by Australia Post, not Jetkrate.
Jetkrate only provides DDU shipping. We do not offer DDP services, and as a result, Australia Post is no longer available as a shipping option to the US. This has been explained to you previously.
Because of this, FedEx is currently the only compliant courier option for shipping to the US via Jetkrate, which is why the price differs from shipments made months earlier under an entirely different regulatory environment.
Pricing changes are driven by:
Courier availability
US import regulations
Duties handling requirements
None of which are controlled by Jetkrate.
You are always shown all available courier options and prices upfront before choosing to ship. There are no hidden charges, and you are free not to proceed if the pricing does not suit you.
We understand frustration around increased shipping costs, but these are the result of regulatory changes, not a “rip off”.
Great and positive experience 🖤
Such a great and positive experience 🖤
The shop I ordered from didn’t ship to my country, so I had to look up for alternatives and found Jetkrate. I was skeptical at first but everything was perfect!!
I’m very grateful for the support I got when I made a mistake with my order address. They replied very quickly and helped me fix everything. (Thank you, Hannah!) Such lovely service and shipping to Finland was super fast <3 I strongly recommend
15 december 2025
Review zonder uitnodiging
Antwoord van Jetkrate
Hi Mina,
Thank you so much for the lovely 5-star review 🖤
We’re really glad Jetkrate could help when the store didn’t ship to your country, and even happier to hear everything worked out smoothly in the end. Mistakes happen, so it’s great to know Hannah was able to jump in quickly and get things sorted for you.
Super pleased your parcel made it to Finland quickly as well. We really appreciate the recommendation and would love to help you again anytime 😊
Fast communication
Fast communication, excellent customer service, regular postal shipping not available so this was my only hope.
19 november 2025
Antwoord van Jetkrate
Hi there,
Thanks so much for the 5-star review!
Glad to hear our communication was fast and that our team could help with a solution when regular postal shipping was not an option. Really appreciate you putting your trust in Jetkrate.
If you ever need anything else, we’re here to help 🙂
The receiving and updating of parcels…
The receiving and updating of parcels received was one of the fastest experienced.Customer service replies excellent with timely response.
18 november 2025
Antwoord van Jetkrate
Hi Dan,
Thanks so much for the 5-star review!
Really happy to hear that our parcel receiving and updates have been some of the fastest you’ve experienced, and that the team’s replies have been timely and helpful.
We really appreciate you choosing Jetkrate and look forward to helping you again soon 🙂
Everything Great with Jetkrate
It was absolutely everything great and safe. Thank you for the outstanding service.
Will use Jetkrate 100% again:)
17 november 2025
Antwoord van Jetkrate
Hi Lukas,
Thanks so much for the 5-star review! Really glad to hear everything went smoothly and you felt your shipment was safe and well looked after.
We appreciate you choosing Jetkrate and can’t wait to help you again next time 🙌
Thanks again!
Antwoord van Jetkrate
Hi Rick,
Thanks so much for updating your review – we really appreciate it. Glad we could work through the issue together and get things sorted for you.
If you ever need anything in the future, we’re here to help. Thanks again!
Excellent service and very quick
Excellent service and very quick! Well done to all of you! Thank you very much!
28 oktober 2025
Antwoord van Jetkrate
Hi Spyros,
Thank you for the brilliant feedback! We’re delighted you found the service excellent and quick. I’ll pass your kind words on to the team – they’ll love hearing this. Thanks again for choosing Jetkrate!
Antwoord van Jetkrate
Thanks so much for your kind review! We're glad you found our forwarding service quick and reliable — that’s exactly what we aim for. We appreciate your support and hope to assist you again soon! 🚀
Reliable and easy to use
Easy to find my items and the support staff are very helpful when I have queries.
However, I hope you have other means of payment method, rather than just PayPal & Bitcoin.
23 oktober 2025
Antwoord van Jetkrate
Thank you, Anita! We're so pleased to hear you find Jetkrate reliable and easy to use, and that our support team has been helpful.
You’ll be happy to know that as of last week, we now accept debit and credit card payments directly, along with Google Pay and Apple Pay – in addition to PayPal and Bitpay. We hope this makes things even easier for you next time!
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