Twelve days ago I had a package delivered at the supposedly warehouse of Jetkrate in Australia. For the record, Jetkrate doesn't operate the place, UFS Transport does and they pass your package over t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This is my first time using Jetkrate. The service was excellent from Australia to New Zealand. The Australian vendor failed to use my personal Jetkrate address even though I had supplied it correctly.... Toon meer
Bedrijf heeft geantwoord
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Toon meer
Bedrijf heeft geantwoord
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Shop on AU, NZ, UK or US Stores and Ship to anywhere in the world, for less.
Contactgegevens
76E Stoddard Road, Mount Roskill, 1041, Auckland, Nieuw-Zeeland
- +6498893030
- support@jetkrate.com
- jetkrate.com
4,2
Goed
340 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Every thing was easy to manage and very…
Every thing was easy to manage and very quickly done
I recommend
23 oktober 2025
Antwoord van Jetkrate
Thank you so much for your feedback! We're glad to hear everything was easy to manage and processed quickly. We really appreciate your recommendation and look forward to helping you again soon. 🚀
Highly recommend
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Director of the company & was shown genuine compassion, empathy & he was always available to reply to my emails etc. I would definitely recommend Jetkrate. Thank you so very much, Varun.
10 september 2025
Antwoord van Jetkrate
Hi Moote,
Thank you for the fantastic review! We’re delighted you found us reliable, and we really appreciate the recommendation. We look forward to helping with your next shipment.
Great service at zero costs
I made just one shipping for now and was perfect. Looking forward to continue using this service in Australia.
17 september 2025
Antwoord van Jetkrate
Hi Alan,
Thank you for the brilliant review! We’re chuffed to hear your first shipment went perfectly. We can’t wait to keep helping you with future deliveries in Australia. Thanks for choosing Jetkrate!
Love the service
Love the service. Forwarding is technically challenging for most couriers and requires trust. I think Jetkrate is a trustworthy company and enabled me to expand my business. Efficient, fast and transparent. They know what they are doing. Please don't change. Thanks Hannah.
26 augustus 2025
Antwoord van Jetkrate
Hi Big Oz Lebowski,
Thank you so much for your fantastic review! We’re thrilled to hear that Jetkrate has helped you expand your business and that you’ve found our service efficient, fast, and transparent. Trust is at the heart of what we do, and it means a lot to know we’ve earned yours.
Hannah and the team really appreciate your kind words - and don’t worry, we’ll keep doing what we do best!
Well executed
Fast, convenient, and well executed with a minimum of fuss. The web site could be a little easier to navigate, but worked perfectly, was quick and did everything it was supposed to do, which is something or a rarity on todays e-commerce sites.
The only downside was the postage was more than I was expecting from the advertising. I'm not sure what could be small enough to qualify for the advertised "From" price. A sheet of scented tissue paper perhaps?
27 augustus 2025
First time user
I was nervous about ordering a designer handbag from New Zealand but I really wanted the bag and it was sold out everywhere. I am so pleased that I used Jetkrate to get it to me in Aus! It was quick and straightforward and the bag arrived in perfect condition! I would not hesitate to do this again if needed in the future
22 augustus 2025
Antwoord van Jetkrate
Hi Kristy,
Thank you for sharing your experience! We’re so pleased to hear that your first time using Jetkrate was such a positive one and that your designer handbag arrived quickly and in perfect condition. It’s always a bit nerve-wracking with high-value items, so we’re glad we could make the process smooth and straightforward for you.
We really appreciate your trust in us and look forward to helping you again whenever you need.
The repacking was fantastic and the…
The repacking was fantastic and the service itself but had I have know that the cost to ship $40 worth of tea to NZ would cost substantially more than the product itself I probably wouldn't have bothered.
21 augustus 2025
Antwoord van Jetkrate
Hi AJ,
Thank you for your feedback - we’re glad to hear you were happy with our repacking and the service overall.
We do understand your concern about shipping costs. International couriers charge based on the greater of the scale weight or the volumetric weight, which can sometimes make the cost disproportionate to the value of lower-priced goods. While we always strive to provide competitive rates, shipping small, lightweight but bulky items can unfortunately lead to higher costs than expected.
We appreciate your honesty and will continue working on ways to make our pricing as clear and transparent as possible upfront. We hope we can assist you again in the future with a shipment that provides even better value.
Antwoord van Jetkrate
Hi there,
Thanks so much for the 5 stars! We’re chuffed we could help you get an item you couldn’t find anywhere else. That’s exactly what Jetkrate is here for. Appreciate the shout‑out and we’re here whenever you need us next.
Antwoord van Jetkrate
Hi there,
Thank you for your wonderful feedback! We’re glad to hear your item arrived on time and that our communication met your expectations. We’d be delighted to assist you again in the future.
Antwoord van Jetkrate
Hi there,
Thank you for your kind words! We’re so pleased to hear you found our forwarding service quick and easy. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Received some of my items within ample…
Received some of my items within ample time but limited shipping caused unexpected repacks that incur costs. Options to resolve this would prove international reliability and recognition. More so information on limitations so customers consider their options must be available on website.
24 juli 2025
Antwoord van Jetkrate
Hi Kataenano,
Thank you for taking the time to share your feedback. We completely understand your frustration regarding the unexpected repacks and delays. Unfortunately, in this case your combined shipment exceeded the maximum dimensions for Australia Post – which is currently the only carrier able to ship to Kiribati. While FedEx would normally accommodate those dimensions, they do not service Kiribati.
At present, our system doesn’t have an automated check to prevent a combine & repack request if the final dimensions will exceed the limits for the only carrier available. We acknowledge this is a limitation and, while it’s challenging to build such a feature, we are actively looking at ways to improve this process and provide clearer information up front.
To help make up for the inconvenience, we shipped one of your consignments free of charge. We hope this gesture reflects our commitment to supporting you despite the challenges in this instance.
We appreciate your patience and understanding, and we hope we can provide you with a smoother experience next time.
Everything went well
Everything went well. Parcel delivered to Jetrkrate and then quickly forwarded on to me.
23 juli 2025
Antwoord van Jetkrate
Hi GR,
Thank you for the 5-star review! We're delighted to hear everything went smoothly and that your parcel was quickly forwarded on to you. We look forward to assisting you again in the future.
Antwoord van Jetkrate
Hi Ariita,
Thanks so much for your review! We're thrilled to hear you found our service fast - that’s exactly what we aim for. We appreciate you taking the time to share your experience!
They redirected my parcel from New…
They redirected my parcel from New Zealand to Australia.
26 juni 2025
Antwoord van Jetkrate
Hi Sandra,
Thanks so much for your kind review! We're glad we could help get your parcel safely from New Zealand to Australia. If you ever need help again, we're just a click away.
I am glad to have the service, but expensive
I am glad to have the service; however, the estimator and actual cost was way different and more expensive significantly. It kind of felt like a bait and switch. What you thought was a $40 USD turned into a $100 USD shipping.
26 juni 2025
Antwoord van Jetkrate
Hi there,
Thank you for your feedback – we're glad to hear you're happy to have access to our service, but we're sorry to hear you found the shipping cost higher than expected.
Our shipping estimator is designed to provide an indicative quote based on the package details entered. However, final charges are based on the actual weight and dimensions of your package once received, as these are what the couriers ultimately bill us on. We absolutely understand that the difference can be surprising, and we’re actively working to improve the accuracy and clarity of our estimations.
We appreciate your honesty and hope you’ll give us another try in future. If you ever have questions before shipping, our support team is always happy to help clarify pricing or offer guidance.
Easy to deal with.
23 juni 2025
Antwoord van Jetkrate
Hi Michael,
Thanks so much for your review! We're glad to hear you found us easy to deal with - that’s exactly what we aim for.
If there’s anything we can do to turn your next experience into a 5-star one, we’d love to hear your feedback!
Support was nice and helpfull
Support was nice and helpfull, i request a repacking for saving shipping cost. The service was perfekt
2 juni 2025
Antwoord van Jetkrate
Hi L.n,
Thank you so much for your kind words!
We're really pleased to hear our support team was helpful and that the repacking service helped save you on shipping costs — that's exactly what we're here for! If there's ever anything else you need, just give us a shout.
Thanks again for choosing Jetkrate!
Easy way to get packages from AUS to US
I bought a CD from a seller that wasn't comfortable shipping to the US, so I had him ship to Jetkrate instead! Jetkrate did a fantastic job getting it out to me in a timely manner. The prices were fair and the delivery was tracked.
26 mei 2025
Antwoord van Jetkrate
Hi Lily,
Thanks so much for your kind words! We're thrilled to hear that Jetkrate was able to bridge the gap and get your CD safely from Australia to the US. It's great to know the process was smooth, timely, and fairly priced.
We appreciate your trust in us and hope to assist you again on your next shipment!
Antwoord van Jetkrate
Hi Jacoba,
Thank you so much for the kind words!
We're absolutely thrilled to hear you had the best ever experience with Jetkrate and that everything went smoothly. That’s exactly what we aim for!
We look forward to helping you again in the future. 😊
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