Twelve days ago I had a package delivered at the supposedly warehouse of Jetkrate in Australia. For the record, Jetkrate doesn't operate the place, UFS Transport does and they pass your package over t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This is my first time using Jetkrate. The service was excellent from Australia to New Zealand. The Australian vendor failed to use my personal Jetkrate address even though I had supplied it correctly.... Toon meer
Bedrijf heeft geantwoord
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Toon meer
Bedrijf heeft geantwoord
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Shop on AU, NZ, UK or US Stores and Ship to anywhere in the world, for less.
Contactgegevens
76E Stoddard Road, Mount Roskill, 1041, Auckland, Nieuw-Zeeland
- +6498893030
- support@jetkrate.com
- jetkrate.com
4,2
Goed
340 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Legit Third Party Shipper
I did get my product and the shipping service was easy to use. There was a shipping issue with the carrier and not Jetkrate which delayed my package (took a month to get) - but I was grateful that I did actually receive it.
26 mei 2025
Antwoord van Jetkrate
Hi Ashley,
Thanks so much for your review and for recognising that the shipping delay was related to the carrier and not Jetkrate. We're really glad to hear your package reached you safely in the end!
If you ever need assistance with future shipments - or if there's anything we can do to make your next experience 5-star - we’re always here to help.
Antwoord van Jetkrate
Hi there,
Thanks so much for your kind words! We're glad to hear you found our service efficient and professional — that's exactly what we strive for. We look forward to assisting you again soon.
Antwoord van Jetkrate
Hi Cecilla,
Thank you for your lovely review! We're so pleased to hear you found our service great, pricing competitive, and the platform easy to use. That’s exactly what we aim for! We look forward to helping you again with your next shipment.
Most seamless and efficient…
One of the most seamless and efficient service I have seen of any provider, not just in the specific area, but any kind.
From the time they received the product, I had it in my hand in less than 48 hours. Everything including custom clearance was taken care of them so well.
20 mei 2025
Antwoord van Jetkrate
Hi Aravind,
Thank you so much for your amazing review! We're truly honoured by your kind words and thrilled to hear that your experience was not only seamless and efficient, but stood out across the board.
Getting your package into your hands in under 48 hours - including customs clearance - is exactly the kind of result we aim for. We’re glad we could deliver on that for you!
Looking forward to assisting you again soon.
When it comes to shipping from New…
When it comes to shipping from New Zealand, Jetkrate is my favorite. I am a happy customer. Thanks for all that you do Jetkrate team.
6 mei 2025
Antwoord van Jetkrate
Hi there,
Thank you so much for your kind words! We’re thrilled to be your go-to choice for shipping from New Zealand. It means a lot to us to know you’re a happy customer, and we truly appreciate your support. We look forward to assisting you again soon!
I lost 1 item give it to back to me it's for my wife the dress is green and white
The service is not good and I lost 1 item which is the dress for my wife this is ridiculous stealing from your customers means not a trustworthy company
5 mei 2025
Antwoord van Jetkrate
Hi Bunang,
Thank you for your feedback.
We’re disappointed to hear that you’ve left this review without first contacting us regarding your missing item. We’ve worked closely with you throughout your shipment process, assisting you at every stage — from exploring shipping options in Australia to combining and repacking your items, and finally helping you forward them to Kiribati via our New Zealand warehouse. We provided these options to accommodate your needs and ensure your package could be delivered.
At all times, you had visibility of the package contents through your account. If the green and white dress was missing, we would have expected you to raise this with us during the process, and we would have been more than happy to investigate immediately.
We take any claims of missing items very seriously and maintain strict security protocols for package handling. If you believe an item is missing, please contact us directly via our contact form, and we will be happy to investigate further.
We kindly ask that you reconsider your review, as it does not accurately reflect the efforts we made to assist you with this shipment.
NZ to pacific islands.
Ordered from NZ for delivery Pacific Islands. Everything went smoothly, and was very straight forward. Will definitely use again.
2 mei 2025
Antwoord van Jetkrate
Hi Steve,
Thank you for your fantastic review! We’re thrilled to hear that your shipment from NZ to the Pacific Islands went smoothly and that you found the process straightforward. Making international shipping easy is what we aim for, and we’re excited to assist you again in the future!
Antwoord van Jetkrate
Hi Ilay,
Thank you for your great review! We’re glad to hear that your package arrived in perfect condition, even if it took a little longer. We always aim to ensure your items are handled with care, and we’re pleased we could deliver on that. We look forward to assisting you again in the future!
Antwoord van Jetkrate
Hi there,
Thank you for your fantastic review! We’re thrilled to hear that you found our service fast, easy, and reliable. Making international shipping simple and efficient is what we aim for, and we’re glad we met your expectations. We look forward to serving you again soon!
The transaction went smoothly.
28 april 2025
Antwoord van Jetkrate
Hi John,
Thank you for your great review! We’re thrilled to hear that your transaction went smoothly. Providing a hassle-free experience is what we strive for, and we look forward to assisting you again in the future!
Antwoord van Jetkrate
Hi there,
Thank you for your review! We’re glad your package arrived safely. If there’s anything we can do to make your next experience even better or faster, please let us know. We appreciate your support and look forward to serving you again!
everything worked well but the price…
everything worked well but the price was too high - I had looked at prices before signing up and saw a $150 price for NZ post but when ready to send thatprice was not to be found so had to pay more than double - so wouldnt use again. Also very hard to communicate with your team - only email and slow replies - but parcel did reply just cost me too much
8 april 2025
Antwoord van Jetkrate
Hi there,
Thank you for your feedback, and we’re glad to hear everything worked well with your parcel.
We understand your concern regarding the shipping cost. The reason NZ Post was not available as a shipping option in your case is because your package (measuring 54x37x46 cm and weighing 4.7kg) exceeded NZ Post’s maximum size limits. When a package falls outside those limits, their service is automatically hidden from the available shipping options to avoid confusion at checkout.
We’re sorry to hear that our email-based support felt slow. While we don’t currently offer phone support, we do aim to respond to all queries within 1 business day, and we’re working on further improving our responsiveness and customer experience.
We hope this clears up the situation, and if you’re satisfied with how the shipment itself was handled, we’d be grateful if you would consider updating your review.
Antwoord van Jetkrate
Hi there,
Thank you for your kind review! We’re really pleased to hear that your experience with Jetkrate was smooth and without any issues. If there’s anything we can do to make your next experience worthy of a full 5 stars, we’d love to hear your feedback!
Looking forward to assisting you again soon.
My first experience its not being…
My first experience its not being good... I bought a product from PC Case Gear with the delivery to the Australia warehouse of Jetkrate.
5 days later of delivery confirmation from Australia Pos my package its still not visible on the package Inbox of my account... tried to contact Jetkrate but no answer at all.
My ID its : JKRT22793
22 april 2025
Review zonder uitnodiging
Antwoord van Jetkrate
Hi Omar,
Thank you for your feedback.
We’ve looked into your case (JKRT22793) and can confirm that your package arrived at our Australian warehouse on 22/04 and was processed the same day. Your shipment is currently marked as paid and awaiting dispatch.
We understand it can be frustrating when things don’t appear instantly, but please note that our processing times are clearly outlined on our website. Additionally, we don’t offer phone support, which is also communicated on our contact page. We respond promptly to all enquiries sent to support@jetkrate.com or via our contact form at www.jetkrate.com/contacts.
We kindly ask that you reconsider your review, as our team has processed your package within our service standards and has remained available to support you through the correct channels. We’re here to help and committed to ensuring you have a smooth experience going forward.
I have combined packages for 2 days and…
I'm sorry about that, because I didn't know the warehouse was closed on the 18th-22nd. but thank you for your response. and I want my package to be sent soon that's what makes me worried. and one more thing I want to ask for help to repackage the package that I haven't paid for. make it into 2 packages
Original : I have combined packages for 2 days and it has not been completed. And my 1 package is still awaiting review since 3 days ago it arrived at the warehouse. But there is no certainty when the combined package will be finished. And there is no certainty when the awaiting review package will be ready for shipping. I asked for a photo because I feel like I lost 1 of my packages here. and there was no response regarding the photo I requested.
17 april 2025
Review zonder uitnodiging
Antwoord van Jetkrate
Hi Ogi,
Thank you for your feedback.
We understand your concerns and appreciate the opportunity to clarify the situation. Your two packages were received on 15/04, and your request to combine and repack them was placed the same day. As outlined on our website, we typically allow 1 business day between each operational request.
On 16/04, we began processing your request and discovered that one of the packages had arrived empty. You were contacted on 17/04—within our standard timeframe—to advise of this and discuss next steps.
Please also note that our warehouse was closed from 18th–22nd April in observance of the Easter public holidays. During this time, we were unable to respond to support queries and are now working through a backlog as efficiently as possible.
We’ve remained in active communication with you and have done our best to provide clear, timely support throughout this process. It’s disappointing to see a negative review used as a means to prompt prioritised handling, particularly while we were closed for a long weekend and working to support all customers fairly.
If you feel that your concerns have been addressed appropriately, we kindly ask that you reconsider or update your review to reflect the full context. We’re always here to help, and we truly appreciate your understanding and patience during busy periods.
Fast service and easy to navigate.
24 maart 2025
Antwoord van Jetkrate
Hi there,
Thank you for your great review! We're glad to hear you found our service fast and easy to navigate. It's always our goal to make the experience as smooth and efficient as possible. We appreciate your support and look forward to assisting you again soon!
Great service and customer support!
22 augustus 2024
Antwoord van Jetkrate
Hi there,
Thank you for your wonderful review! We’re so pleased to hear that you’re happy with both our service and customer support. Providing a smooth and reliable experience is what we strive for, and it’s great to know we delivered for you. We look forward to helping you again in the future!
Be patient. Transit takes some time.
It worked really well at a reasonable price and, given the distance, reasonably quickly. Tracking was a bit nerve-wracking because the parcel appeared to go via the USA, back to the plane and then stuck in transit at the same time and date for five days or more. Then suddenly it landed. Handy to have a bit more real time information (if only to say be patient...).
4 maart 2025
Antwoord van Jetkrate
Hi NW,
Thank you for your great review and for sharing your experience! We’re glad to hear that everything worked well for you at a reasonable price and timeframe. We completely understand how tracking updates can sometimes be confusing or delayed, especially with international shipments passing through multiple hubs.
We appreciate your suggestion about providing more real-time information and reminders to be patient — it’s something we’ll definitely look into to help ease that "waiting anxiety" for future shipments!
Thanks again for choosing Jetkrate. We look forward to assisting you next time!
Superb All Round Experience.
26 februari 2025
I was unsure about using Jetcrate
I was unsure about using Jetcrate, but it turned out that their service was exceptional. Fantastic comunication, regular updates at every stage and extremely fast delivery. I wont hesitate to use them again. 5 STARS.
25 februari 2025
Review zonder uitnodiging
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