Twelve days ago I had a package delivered at the supposedly warehouse of Jetkrate in Australia. For the record, Jetkrate doesn't operate the place, UFS Transport does and they pass your package over t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This is my first time using Jetkrate. The service was excellent from Australia to New Zealand. The Australian vendor failed to use my personal Jetkrate address even though I had supplied it correctly.... Toon meer
Bedrijf heeft geantwoord
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Toon meer
Bedrijf heeft geantwoord
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Shop on AU, NZ, UK or US Stores and Ship to anywhere in the world, for less.
Contactgegevens
76E Stoddard Road, Mount Roskill, 1041, Auckland, Nieuw-Zeeland
- +6498893030
- support@jetkrate.com
- jetkrate.com
4,2
Goed
340 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The ease using the app and the time…
The ease using the app and the time frame on receiving my parcel and the tracking info
12 februari 2025
Antwoord van Jetkrate
Hi CV,
Thank you for your great review! We’re so pleased to hear that you found our app easy to use and that the tracking updates and delivery timeframe met your expectations. Providing a seamless and reliable experience is what we strive for. We appreciate your support and look forward to assisting you again in the future!
Antwoord van Jetkrate
Hi Advit,
Thank you for your fantastic review! We’re delighted to hear that you found our service reliable and that your package arrived ahead of schedule. Providing a seamless and efficient experience is always our goal. We appreciate your support and look forward to assisting you again in the future!
recently used this mail forwarding…
recently used this mail forwarding system, and it completely exceeded my expectations. From start to finish, everything was incredibly efficient, user-friendly, and seamless. The process was straightforward, and the delivery was incredibly fast, arriving exactly as promised. Not only did they handle my mail with care, but they also provided updates every step of the way, which made me feel confident and informed. Overall, this service went above and beyond—I couldn’t be more impressed with the quality and reliability! Highly recommend to anyone needing a trustworthy forwarding system. THANK YOU JETKRATE
4 februari 2025
Antwoord van Jetkrate
Hi there,
Thank you for your amazing review! We’re absolutely thrilled to hear that Jetkrate exceeded your expectations and that you found the process efficient, user-friendly, and seamless. Providing a reliable and transparent service is our top priority, so it’s great to know that our tracking updates and careful handling gave you confidence throughout the journey.
We truly appreciate your kind words and recommendation, and we look forward to assisting you again in the future!
Service works, customer service has a ways to go
UPDATE: I did successfully receive my package after multiple weeks and several rounds of back-and-forth with Jetkrate, which I am grateful for. However, I feel that their Customer Service has a ways to go. It took me 5 outreaches to get a response from them (which was initially generic and unhelpful), and it wasn't until I wrote a negative TrustPilot review and their reputation was at stake that I got dedicated attention to my issue (note: they still gave much more detail/attention to this TrustPilot review than any answer I received in email). This should not be the case. Further, I was blamed by the company for not properly addressing my package, when I provided proof that I had entered the address exactly as instructed, and it was the vendor that must have written it in error. I recognize that this is not Jetkrate's fault, but neither is it mine. While in the end it worked out, I do not feel as a customer that I should have had to go to such lengths to receive adequate service and attention, especially when I am paying a significant amount for this service. I hope that Jetkrate is able to improve their customer service practices so that the experience can be as valuable as the service they provide.
Original Post: My package was confirmed delivered to the NZ warehouse 6 days ago (signed for by “Mikesh”), yet it STILL has not shown up in my “Package Inbox”. I have reached out twice via email to their support and twice via the “Contact Us” page on their website to inquire about my package, and have only received one response back, which simply asked me to kindly wait 48 hours for my package to appear after delivery (note: it had already been over 48 business hours since my package was marked as delivered, so clearly whoever is running the “support” team is not reading emails very closely. I have also seen in other review responses that they will claim to have not received emails/say that they’ve gone to spam, and I know this is just not true, given that I have received at least one response and all correspondences have been to/from the same address). Given that they are not following any of their stated policies (packages should appear in Package Inbox in 1 business day, emails inquiries will be responded to in 24 hours, etc.), I am left with no choice but to assume that this operation is a scam and that they have stolen my package. Very disappointing!
12 februari 2025
Review zonder uitnodiging
Antwoord van Jetkrate
Hi Colleen,
Thank you for your feedback, and we sincerely apologise for any frustration you experienced regarding your package.
To clarify, your package was delivered to our warehouse on February 14, 2025. However, it was missing your JKRT number on the shipping label, which prevented it from being automatically linked to your account. As a result, it was set aside as unclaimed until you contacted us the second time advising it had not been entered within 48 hours.
Once we were able to manually identify the package by your name, it was promptly added to your Jetkrate package inbox. We’ve also provided an image showing how your package was addressed, highlighting the importance of including your JKRT number when placing future orders to prevent delays.
We sincerely regret any inconvenience caused, but we hope you understand that this issue did not originate with Jetkrate. If you are satisfied with the resolution, we kindly ask that you update your Trustpilot review to reflect this.
Please don’t hesitate to reach out if there’s anything else we can do for you.
Antwoord van Jetkrate
Hi Dim,
Thank you for your great review! We’re delighted to hear that you found our service fast and reliable. Your support means a lot to us, and we look forward to assisting you again in the future!
really seamless process and my package…
really seamless process and my package arrived internationally much quicker than i thought! great customer service too.
29 januari 2025
Antwoord van Jetkrate
Hi there,
Thank you for your fantastic review! We're so glad to hear that you had a seamless experience and that your package arrived even faster than expected. Providing great customer service is our top priority, and we appreciate your kind words. We look forward to assisting you again in the future!
Great experience
I had an issue with my jetkrate account being blocked for suspected fraud, however jetkrate reached out to me and resolved the issue
12 februari 2025
Review zonder uitnodiging
Antwoord van Jetkrate
Hi Jacek,
Thank you for your feedback, and we sincerely apologise for the frustration you've experienced.
To clarify, we have not been receiving your emails, which may be due to technical issues beyond our control. We understand how this may have been frustrating, and we truly regret any inconvenience this has caused. We kindly ask that you reach out to us using an alternative email address or via our contact form at www.jetkrate.com/contacts to ensure your message reaches us. If you need to submit documents, you can do so using a file-sharing service like WeTransfer, Google Drive, or OneDrive.
Regarding the hold on your account, this was triggered automatically due to multiple failed payment attempts, as per our security measures to protect both our customers and the businesses we work with. Once we receive the necessary verification documents, we will work swiftly to resolve this matter.
We truly appreciate your understanding, and once your issue has been resolved, we would be grateful if you could update your review to reflect your experience.
Bad repackaging boxes came torn and…
Bad repackaging boxes came torn and badly handled
16 januari 2025
Antwoord van Jetkrate
Hi Mohamed,
Thank you for your feedback, and we’re sorry to hear about the condition of your package upon arrival.
Please rest assured that your package would not have left our warehouse torn or damaged. While we do our best to ensure items are packed securely, damage can occasionally occur during transit due to handling by couriers.
If the contents of your package were damaged or are missing, we encourage you to contact us via our contact form at www.jetkrate.com/contacts, and we will investigate the matter further.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
Trackable and has arrived on Jan 21 2025
7 januari 2025
Antwoord van Jetkrate
Hi Phil,
Thank you for your great review! We’re so glad to hear your shipment was trackable and arrived as expected. Providing a seamless and reliable service is always our goal. We look forward to assisting you again in the future!
메일에 대한 답변이 늦습니다
27 december 2024
Antwoord van Jetkrate
Hi there,
Thank you for your feedback.
We’ve looked into your case and can confirm that we responded to your emails within our standard turnaround time of 1 business day, as communicated on our website. We strive to provide prompt and efficient service, and we’re glad to have addressed your queries within this timeframe.
If you understand that we have met the response time outlined in our service standards, we kindly ask that you reconsider your feedback. We greatly value your input and look forward to assisting you again in the future.
Antwoord van Jetkrate
Hi Nazimzhan,
Thank you for your fantastic review! We’re thrilled to hear that your shipment arrived so quickly and without any hassle. Providing a seamless and efficient experience is always our goal. We look forward to assisting you again in the future!
Pretty Happy
Items were handled with care, really great resource to have when buying things that can’t be shipped to my country, took a little longer than expected and shipping was a little expensive.
12 december 2024
Antwoord van Jetkrate
Hi Amelia,
Thank you for your feedback and for sharing your experience! We’re delighted to hear that your items were handled with care and that you found our service helpful for purchasing items that can’t be shipped directly to your country.
We understand that shipping times and costs can sometimes be a concern, and we’re always working to improve and provide the best value possible. Your feedback is greatly appreciated, and we hope to make your next experience even better!
Thank you for choosing Jetkrate, and we look forward to assisting you again in the future.
Shipping much longer than the estimate…
Shipping much longer than the estimate given on the website. A very special gift for a very special person did not arrive on time as expected.
5 december 2024
Antwoord van Jetkrate
Hi there,
Thank you for your feedback, and we’re sorry to hear about your disappointment with the delivery timeframe.
To clarify, shipping timeframes are provided by the courier service and are outside of our control. In your case, you selected NZ Post Economy, which is known to have longer delivery windows, particularly during the busy holiday season like Christmas.
You made payment after hours on 3rd December, and your shipment was promptly dispatched within 1 business day on 5th December, well within our service timeframes. While we do everything we can to ensure timely handling on our end, delays during transit are unfortunately managed by the courier.
We appreciate your understanding of these factors, and if you’re satisfied with our handling of your shipment, we kindly ask you to reconsider your review.
Thank you again for sharing your feedback, and we hope to assist you with a smoother shipping experience in the future.
Antwoord van Jetkrate
Hi Suzanne,
Thank you for your fantastic review! We’re thrilled to hear you were happy with our speedy delivery and good communication. Providing a smooth and efficient service is always our goal, and we’re so pleased we met your expectations. We look forward to helping you again soon!
Antwoord van Jetkrate
Hi Julie,
Thank you for your excellent review! We’re so glad to hear you’re happy with our service, even with a slight delay. Your understanding means a lot to us, and we’re always working hard to improve. We look forward to assisting you again in the future!
My parcel arrived in good condition and…
My parcel arrived in good condition and at a fair price.
25 november 2024
Antwoord van Jetkrate
Hi Paul,
Thank you for your great review! We’re so pleased to hear that your parcel arrived in good condition and at a fair price. Ensuring your items are delivered safely and cost-effectively is what we strive for. We look forward to assisting you with your next shipment!
Highly recommended
It is very efficient and effective service.
They are very helpful and very quick to help if difficulty arises. Highly recommend
19 november 2024
Antwoord van Jetkrate
Hi Slobodan,
Thank you for your fantastic review and recommendation! We’re so pleased to hear that you found our service efficient and effective, and that our team was quick to assist when needed. Providing helpful and responsive support is our top priority, and it’s great to know we met your expectations. We look forward to assisting you again in the future!
I ordered from the airNZ frequent flyer…
I ordered from the airNZ frequent flyer points store and delivered the electronic item to Australia. Everything went smoothly and I could track the parcel all the way. Such a good experience and competitive price. I will use them again!
19 november 2024
Antwoord van Jetkrate
Hi Justin,
Thank you for your amazing review! We're so glad to hear that everything went smoothly with your order from the AirNZ Frequent Flyer points store and that you enjoyed the tracking and competitive pricing. It’s great to know you had such a good experience with us. We look forward to helping you again with your future shipments!
Seamless redirection for purchases
Seamless redirection for purchases. For various reasons, online retailers will only deliver to specific regions. Occasionally I need to purchase an item that will only be delivered to NZ. JetKrate provides me with a NZ address and a seamless process that delivers my item to Australia. Highly recommended.
6 november 2024
Antwoord van Jetkrate
Hi Jon,
Thank you so much for your glowing review! We're thrilled to hear that our service has made it easy for you to purchase items from NZ and have them delivered seamlessly to Australia. Helping customers bridge those regional delivery gaps is exactly what we aim to do. Your recommendation means the world to us, and we look forward to assisting you with your next purchase!
Great Service
Fast, safe and easy. My items were fragile and arrived in perfect condition
5 november 2024
Antwoord van Jetkrate
Hi there,
Thank you for your kind words! We're so glad to hear that your fragile items arrived in perfect condition and that you found our service fast, safe, and easy. It’s always our goal to ensure your packages are handled with care and reach you just as they should. We look forward to helping you with your next shipment!
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